Which of the following is an appropriate way to reduce no-show appointments?
1. Plan of care, evaluation, subjective data, and objective data are all parts of
A. a telephone encounter.
B. documentation.
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D. a clinic visit.
2. Mr. Smith has an appointment with Dr. Johnson at 9:00 A.M. for his annual wellness exam. Mrs. Adams calls the clinic first thing in the morning due to fever, chills, and cough for 3 days and is given an appointment at 9:00 A.M. with Dr. Johnson as well. This is an example of
A. overlap.
B. accommodating.
C. jamming.
D. double-booking.
3. A provider performs _______ to signify that everything in the note is correct.
A. technological signature
B. digital signature
C. annotation
D. autograph
4. Dan has made an appointment for review of his medication, as he recently relocated to the area with his family. Before his appointment, he has been asked to fill out and bring _______ form.
A. disclosure
B. health history
C. review of systems
D. consent
5. Incident reports are reviewed by the staff to aid in
A. policies.
B. prevention.
C. change.
D. procedures.
6. Which of the following is an appropriate way to reduce no-show appointments?
A. Ensure the patient writes down their appointment.
B. Perform reminder calls one to two days preceding the appointment.
C. There are no good ways to reduce no-shows.
D. Schedule all appointments within seven days of the appointment day.
7. A patient notes that they smoke a half a pack of cigarettes per day and drink a six pack of beer every night. Where would this be documented in the chart?
A. Medical history
B. Social history
C. Chief complaint
D. Problem list
8. Which of the following is not considered an integrated device?
A. Telephone
B. Signature pad
C. Scanners
D. Camera
9. _______ allows for disclosure of protected health information (PHI) through phone, fax, or email without specific patient authorization.
A. Confidentiality
B. HIPAA Security Rule
C. HIPAA Privacy Rule
D. Clinic policies and procedures
10. _______ is the most important responsibility of all members of the medical office.
A. Communication
B. Accountability
C. Documentation
D. Punctuality
