Parkway has taken some initial steps toward a new direc- tion,
but clearly it has a lot of work left to do. You’ve been brought in
as a change management consultant to help the company change its
culture and respond to the stress that employees experience.
Remember to create your report as if for the leadership of a major
When you write your recommendations, make sure you touch on the
1. What do the data on employee injuries,
incidents, absences, and turnover suggest to you? Is there rea- son
for concern about the company’s direction?
2. The company is going to be making some
signifi- cant changes based on the AI process, and most change
efforts are associated with resistance. What are the most common
forms of resistance, and which would you expect to see at
3. Given the board of directors’ desire to
reenergize the workforce, what advice would you provide for
creating a leadership strategy? What leader behav- iors should
nursing home directors and nurse su- pervisors demonstrate?
4. What are the major sources of job stress at
Parkway? What does the research on employee stress suggest you
should do to help minimize the experience of psychological strain
for employees? Create a plan for how to reduce stress among
5. Based on the information collected in the
focus groups, design a survey to hand out to employees. What sort
of data should the survey gather? What types of data analysis
methods would you like to em- ploy for these data?