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Prepare a 2-page typewritten paper (size 12 font) using Google Docs which will include the following three parts:

Part 1    Your BEST shopping experience!

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Where? When? With Whom? Why?

Part 2    Your WORST shopping experience!

Where? When? With Whom? Why?

Part 3    Your ANALYSIS:

Why did you select these two situations?
How did the interpersonal skills and/or communication skills of the sale associates impact your feelings in each of these situations?
Address specific interpersonal/communication skills discussed in class and support your statements with example