Increasing the effectiveness of Health and Human Services Organizations

2. Read the short story, Breakfast at Tommie’s, beginning on p. 518. Then respond:
   a. If there are no major changes in the way this change effort is being conducted, how is this story likely to
   end?
   b. What information or assumptions led you to this conclusion?
   c. Which of the organization’s issues or opportunities would be the focus of your change effort? On what basis
   would you make your selection?
   d. What is Beverly likely to recommend? What do you think the basis for her recommendations would be? How
   much would you trust her?
   e. If you were Curtis Greene or any other member of the group, what would you have done differently? What
   would you have done the same?
   f. What particular steps would you take at this point to enhance the prospects for success?

Sample Solution

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