Select a health care organization in your community to conduct an interview with an appropriate risk management employee.

/in /by

Select a health care organization in your community to conduct an interview with an appropriate risk management employee. The organization can be your current employer, or a different health care facility in your community. Acute care, urgent care, large multi-provider private medical clinics, assisted living facilities, and community/public health clinical facilities are all ideal options to complete the requirements of this assignment. Make sure to select an individual who can provide sufficient information regarding how that organization manages risk within its facility to answer the questions below.
In your interview, address the following:
1. Identification of the challenges the organization faces in controlling infectious diseases.
2. Risk management strategies used in the organization’s infection control program, along with specific examples.
3. How the facility’s educational risk management program addresses key professional issues, such as prevention of negligence, malpractice litigation, and vicarious liability.
4. Policies the facility has implemented that address managing emergency triage in high-risk areas of health care service delivery.
5. Strategies the facility utilizes to monitor and maintain its risk management program.
Post-interview, compose a 750-1,000 word summary analysis of the interview to include the questions above as well as the following elements:
1. A brief assessment of the organization’s risk management program, including what works well and what could work better (the pros and cons).
2. Action steps you would take to improve the program. Select one area and provide your rationale and possible steps required to implement your suggestion.

Have America’s wars since WWII been fought to protect and secure the health and welfare of average citizen’s? If yes, in what ways? If no, why were they fought?

/in /by

Answer both of the following questions in 2.5 to 3 pages each.
•
The essays should be double spaced in 12 point Times New Roman font.
•
They must include references to all of the assigned readings
and only
assigned readings. Again, use Foner, Zinn, and lectures
only. (I will not read the essay if it employs outside sources. The purpose of the essays is to determine whether you’ve read the assigned readings, viewed lectures, and understood the material as presented.)
•
You must cite at least three primary documents from Zinn for each essay.
Explain in few sentences at the end of the essay why you chose these
documents.
•
Begin with a strong thesis statement followed by relevant evidence from
the readings and lecture. Cite Foner as (Foner pg.#); cite the Zinn
documents by the author of the document of title if the author is
anonymous, for example (Ginsburg 42); and cite the presentations/lectures
as Colling + lecture/slide #, e.g. (Colling 5/42).
•
Important! Combine both essays into a single document.
Questions:
1. Have America’s wars since WWII been fought to protect and secure the
health and welfare of average citizen’s? If yes, in what ways? If no, why
were they fought?

2. Given the American promise, did the United States fulfill this promise from
the ratification of the Reconstruction Amendments to the present day? If
yes, how? If not, why?

What potential use would your facility have for the QI plan?

/in /by

Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
Your CEO has informed you that the Hospital has been invited to appear on a local cable television news station to discuss the proposed QI plan and how it will be applied. You are instructed to create a presentation to put on the television show.
Instructions
specifically discuss how the QI plan will be applied by giving examples.
• Why are QI programs developed?
• What use are they for healthcare facilities?
• What potential use would your facility have for the QI plan?
include an introduction, a and details on each slide, and a conclusion. Make sure to use audience-specific language and tone in your PowerPoint. Remember, you would be presenting this on a cable television show. The presentation will be assessed on your overall knowledge of the content, organization of your presentation, proper and professionalism, and general clarity.

Create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data.

/in /by

Competency
Apply statistics to different quality methods in healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.
Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data.
Question Great
5 Good
4 OK
3 Fair
2 Poor
1 No Response Total
Facility and Convenience
Hours of Operations 10 17 3 0 10 0 40
Convenience of location 10 15 5 3 3 4 40
Cleanliness 11 14 8 4 3 0 40
Waiting time in reception area 9 16 0 4 11 0 40
Comfort while waiting 20 10 5 5 0 0 40
Staff
Explained procedure 17 9 8 0 6 0 40
Questions answered 11 15 7 2 3 2 40
Friendly and helpful 21 5 5 7 2 0 40
Knowledgeable and professional 6 21 4 3 3 0 40
Modesty respected 12 14 8 0 6 0 40
Confidentiality respected (HIPAA) 10 10 14 5 1 0 40
Overall Satisfaction
Overall impression of visit 30 0 5 3 2 0 40
Willingness to return 31 0 9 0 0 0 40
Likelihood of referring to others 32 0 4 3 1 0 40
Respondents were also asked about their wait times. Here is the data on wait times:
Number responding Wait time before being checked in at Reception
4 10 minutes
16 15 minutes
8 20 minutes
12 25 minutes

Number responding Wait time before being seen by a healthcare professional
2 10 minutes
6 15 minutes
10 20 minutes
22 25 minutes
Instructions
You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.
Determine the percentages of the following:
• Percent who responded with a 5 (Great) on “Overall impression of the visit”
• Percent who responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the visit”
• Percent who responded with a 5 (Great) on “Willingness to return”
• Percent who responded with less than 5 on “Willingness to return”
• In the area of “Facility and Convenience,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
• In the area of “Staff,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
What is the mean waiting time in the reception area?
What is the mean waiting time to see a healthcare professional?
Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?
NOTE – APA formatting, and proper grammar, punctuation, and form required.
An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).
Make sure to include the following in the agenda:
a. Explain each statistical example
b. How that data would be used
c. The majority of the agenda should be focused on data analysis and its use in QI plans