Solution
| CARRIERS PERFORMANCE |
| PERFORMANCE CRITERIA |
ALLIED TRANSPORT |
BESTWAY FREIGHT |
CERTAIN CARRIERS |
| On-time delivery |
99.5% |
98.7% |
98.2% |
| Load with damage claims |
0.9% |
1.6% |
0.4% |
| Customer satisfaction rating |
4.6% |
4.2% |
3.9% |
| Billing Accuracy |
99.3% |
99.6% |
98.2% |
| Load Rejects |
1.3% |
2.1% |
0.9% |
| PERFORMANCE CRITERIA |
WEIGHT FACTOR |
PEFORMANCE EVALUATION |
POTENTIAL SCORE |
| On-time delivery |
30 |
>98.5%=5, 96.1%-98.5%=4, 93%-96%=2, <93%=0 |
150 |
| Load with damage claims |
30 |
<0.5%=5, 0.5%-1%=4, 1.01%-2%=2, >2%=0 |
150 |
| Customer satisfaction rating |
20 |
>4.5%=5, 4.01%-4.5%=4, 3%-4%=2, <3%=0 |
100 |
| Billing Accuracy |
10 |
>99%=5, 97.01%-99%=4, 95%-97%=2, <95%=0 |
50 |
| Load Rejects |
10 |
<1%=5, 1%-2%=4, 2.01%-3%=2, >3%=0 |
50 |
| Q1. |
| PERFORMANCE CRITERIA |
ALLIED TRANSPORT |
BESTWAY FREIGHT |
CERTAIN CARRIERS |
| On-time delivery |
| Load with damage claims |
| Customer satisfaction rating |
| Billing Accuracy |
| Load Rejects |
| 0 |
0 |
0 |
| Q2. |
| Q3. |
