Read the “Efficacy of Executive Coaching in Times of Organisational Change” article, and in 1,000-1,250 words, do the following:
- Provide a brief summary of the article’s main points.
- Compare quantitative and qualitative measures listed in the article.
- Explain how the article related to coaching and organizational culture.
- Write five reflective questions a coach could ask the executive to help identify strengths, weaknesses, and untapped potential within an organization or company.
- Explain why you chose the questions you did.
Use three to five scholarly resources to support your explanations.
Prepare this assignment according to the guidelines found in the APA Style Guide
The Efficacy of Executive Coaching in Times of Organisational Change
ANTHONY M. GRANT
Coaching Psychology Unit, School of Psychology, University of Sydney, Sydney, Australia
ABSTRACT Executive coaching is often used in times of organisational change to help executives develop the psychological and behavioural skills needed to focus on reaching their work-related goals whilst simultaneously dealing with the turbulence associated with organisational change. Despite its widespread use, little research has explored the impact of executive coaching during periods of organisational change. This within-subject study used both quantitative and qualitative measures to explore the impact of executive coaching during a period of organisational change on 31 executives and managers from a global engineering consulting organisation. Participation in the coaching was associated with increased goal attainment, enhanced solution-focused thinking, a greater ability to deal with change, increased leadership self-efficacy and resilience, and decrease in depression. The positive impact of coaching generalised to non-work areas such as family life. Recommendations are made for the measurement and design of executive coaching programmes.
KEY WORDS: Executive coaching, organisational change, leadership self-efficacy, solution- focused thinking
Introduction
Organisational turbulence has increasingly become part of the everyday experi- ence in organisations in the contemporary Western commercial world. Organis- ational turbulence is defined as nontrivial, rapid, and discontinuous change in an organisation, brought about by events such as restructurings, downsizings, sales, and spin-offs of assets and acquisitions, the effects of which are often experienced as disconcerting (Cameron et al., 1987).
Journal of Change Management, 2014
Vol. 14, No. 2, 258 – 280, http://dx.doi.org/10.1080/14697017.2013.805159
Correspondence Address: Anthony M. Grant, Coaching Psychology Unit, School of Psychology, University of
Sydney, Sydney, NSW 2006, Australia. Email: anthony.grant@sydney.edu.au
# 2013 The Author(s). Published by Taylor & Francis. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http:// creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The moral rights of the named author(s) have been asserted.
Whereas in the last century organisational change tended to be part of desig- nated mergers and acquisitions or pre-planned cultural development initiatives (Gaughan, 2010), since 2000 the rate and unpredictability of organisational change appear to have escalated, resulting in greater demands and stresses being placed on managers and executives (Sablonnière et al., 2012). Such econ- omic uncertainty and organisational turbulence have been particularly evident since the 2007 Global Financial Crisis.
Not surprisingly, the executives and employees who work in such uncertain and unstable contexts sometimes struggle to develop the psychological and behaviour- al skills needed to deal with organisational change whilst remaining focused on reaching their work-related goals (Fugate et al., 2008). Indeed, the ability to build effective teams and deliver on organisational goals during periods of disrup- tive change or organisational turbulence is rated as one of the most important attri- butes of effective leaders (Gilley et al., 2009), although the requisite skills come naturally to only a few (Goleman, 2000). The focus of this article is on examining if executive coaching can help executives and managers during times of organis- ational change.
The Literature on Executive Coaching and Organisational Change: an Overview
Executive coaching is frequently used by corporations to help executives develop their capacity to deal with change and to give them support in reaching their organisational or work-related goals (Goldsmith, 2009). Executive coaching can be understood as a helping relationship formed between a client (the coachee
1 )
who has leadership, managerial, or supervisory authority and responsibility in an organisation, and a coach who uses a range of cognitive and behavioural tech- niques in order to help the client achieve a mutually defined set of goals with the aim of improving his or her leadership skills, professional performance, and well- being and the effectiveness of the organisation (adapted from Kilburg, 1996).
The academic literature on executive coaching per se has grown over time. A search of the database PsycINFO conducted in January 2013 using the keywords ‘executive coaching’ found a total of 487 citations, with the first published article being Sperry’s (1993) discussion article describing the needs of executives and how psychologists can respond to their need for consulting, coaching, and coun- selling. Between 1993 and 1999 there were a total of 31 citations, between 2000 and 2005 there were a total of 99 citations, and between 2006 and 2013 there were a total of 356 citations (For a detailed review and critique of the literature on executive coaching see Grant et al., 2010).
The widespread use of coaching by practitioners and consultants as a means of helping executives deal with a range of change-related issues is echoed in the aca- demic literature. Cross-indexing the terms ‘executive coaching’ and ‘change’ identified a total of 111 citations. That is to say that 22.28% of the executive coaching literature in PsycINFO is in relation to issues to do with change. However, of these 111 citations 91 are opinion articles discussing, for example, how various theoretical frameworks can be used to foster meaningful personal change amongst executive clients (Glunk and Follini, 2011), or how integrating Acceptance and Commitment Therapy into coaching methods can help leaders
Executive Coaching in Times of Organisational Change 259
develop a repertoire of crisis resiliency and value-directed change management skills (Moran, 2010), or how coaching can help executives change on a personal level (Barner, 2006).
Few Empirical Studies on Change-Related Executive Coaching
Of the identified 111 citations only 21 were empirical studies. The majority of these (n ¼ 15) used a case study methods or retrospective survey approaches (Wasylyshyn, 2003; Schnell, 2005; Fahy, 2007; Kombarakaran et al., 2008; Ozkan, 2008; Kress, 2009; Lewis-Duarte, 2009; Nardone et al., 2009; Perkins, 2009; Freedman and Perry, 2010; Rostron, 2011; Clayton, 2012; Lawler, 2012; Lewis-Duarte and Bligh, 2012; Ratiu and Baban, 2012). There were only three within-subjects studies (Trathen, 2008; Milare and Yoshida, 2009; Howard 2009) and two between-subjects studies (Kampa-Kokesch, 2002; Gravel, 2007), with only one randomised controlled study exploring the effectiveness of execu- tive coaching in times of organisational change (Grant et al., 2009).
Although this emerging evidence-base suggests that executive coaching can indeed be effective, over time there have been concerns expressed in the literature that executive coaching could be merely a fad, problematic, or unhelpful (Nowack, 2003), or that executive coaches who lack rigorous psychological train- ing could do more harm than good (Berglas, 2002). Thus, more empirical research is needed to evaluate the effects of executive coaching, particularly in times of organisational change.
The existing research that explicitly explores the effects of coaching during times of organisational change tends to be qualitative or exploratory. For example, Fahy (2007) presented an exploratory case study in which a grounded- theory approach was used to examine the role that executive coaching with a senior leadership team plays in the process of organisational change, and Schnell (2005) presented a detailed case study of executive coaching as a support mechanism during a period of organisational growth and evolution. Whist such qualitative and exploratory grounded-theory approaches can give rich insights into individuals’ lived experience, they fail to provide quantitative data, and both qualitative and quantitative data are needed in order to comprehen- sively develop the knowledge base.
The rationale for the present study’s design is that, to date, little is known from a quantitative perspective about the effects of coaching on executives as they go through periods of organisational change. Quantitative evaluations are important because they can provide objective and aggregate measures of change and allow for direct comparisons between different outcome studies and different popu- lations – key factors in the accumulation of knowledge and the ongoing develop- ment of an evidence-based approach to coaching. However, because quantitative evaluations do not highlight individual participants’ subjective experiences, both quantitative and qualitative approaches were used in the present study.
The extent to which coaching helps develop personal change readiness – the capacity to cope with the uncertainties that organisational change introduces into one’s work life – is not also known, nor the extent to which coaching helps develop leadership self-efficacy, resilience, or workplace satisfaction.
260 A.M. Grant
Hence the aim of the present study was to explore these issues and so doing further develop the knowledge base associated with executive coaching.
The Psychological Mechanisms of Executive Coaching
Executive coaching is informed by a broad range of theoretical frameworks ranging from the cognitive through to psychodynamic and the solution-focused (see Passmore, 2005). However, regardless of theoretical framework, there are a common set of principles underpinning executive coaching and these include col- laboration and accountability, awareness raising, responsibility, commitment, action planning, and action (Grant, 2006). That is, regardless of theoretical orien- tation, the coaching relationship is one in which the coach and coachee form a col- laborative working alliance, articulate goals, and develop specific action steps designed to facilitate goal attainment. The coachee’s responsibility is to enact the action steps. The coach’s role is to help keep the coachee on track, helping them to monitor and evaluate progress over time, as well as providing an intellec- tual foil for brainstorming and facilitating the process of examining issues from a range of different perspectives.
Executive coaching may thus be effective through at least three underlying cog- nitive and behavioural mechanisms. First, having a confidential and supportive relationship in which to reflect upon and discuss personal and professional issues can relieve stress and anxiety and give individuals the space to consider pro- blems from a range of perspectives (Myers, 1999). Second, the process of setting personally valued goals and then purposefully working towards achieving them can enhance well-being, build self-efficacy, and help develop solution-focused thinking (Sheldon and Houser-Marko, 2001). Third, systemically engaging in such processes along with being supported in dealing with any setbacks can build resilience and enhance self-regulation, both of which are vital factors in suc- cessfully dealing with change (Baumeister et al., 2006). As a result of the above, coachees may well experience greater self-efficacy, change readiness, job satisfac- tion, and well-being as well as being better equipped to deal with change and workplace stressors.
Relevance of Coaching in Times of Organisational Change
Given the above delineations of the coaching process, there are several key reasons why coaching might indeed help executives function more effectively during times of organisational change or turbulence.