Explain your plan for improvement; consider what is appropriate to share with customers

Exercise Two Communicate the Changes to Sales Associates Copyright © 2012 Cengage Learning [Click to edit Challenges Master title style] Copyright © 2012 Cengage Learning • Communicate a negative change • Use different communication channels to convey a message • Manage sales associates’ reactions to bad news Part 1: Write an Internal Memo from the Corporate Communication Director Copyright © 2012 Cengage Learning • Communicate the new compensation structure and customer service standards • Provide clear rationale for the change • Explain the new compensation structure • Describe the importance of following the new service standards Consider the Following Copyright © 2012 Cengage Learning • Sales associates’ potential reactions • The necessity of the change Copyright © 2012 Cengage Learning Part 2: Lead a Meeting with Sales Associates as an Individual Store Manager • How will you open the meeting? • How will you describe the rationale for the changes? • How will you explain the changes and what is expected of the sales associates? • How will you ensure that sales associates feel valued, despite these changes that affect them negatively? Copyright © 2012 Cengage Learning Part 2: Lead a Meeting with Sales Associates as an Individual Store Manager (cont’d) • How will you use the memo from the communication director as part of your own message? • How will you describe both the support you will provide and the consequences of not following the new standards? • How will you address questions and concerns from the sales associates? • How will you end the meeting? Exercise Three Respond to Customer Comments on the Blog Copyright © 2012 Cengage Learning [Click to edit Challenges Master title style] Copyright © 2012 Cengage Learning • Write short responses on a blog • Decide how to respond to positive and negative customer comments • Address customer complaints publicly Copyright © 2012 Cengage Learning Possible Approach to This Assignment • Choose a customer comment for your response • Acknowledge the comment first • Demonstrate your appreciation of the customer and the comment • Describe what, if any, action you’ll take as a result Exercise Four Write an Article to Customers on the Blog Copyright © 2012 Cengage Learning [Click to edit Challenges Master title style] Copyright © 2012 Cengage Learning • Respond to positive and negative feedback • Tailor corporate information to an external audience Copyright © 2012 Cengage Learning Consider the Following • Acknowledge the customer feedback (compliments and complaints) • Explain your plan for improvement; consider what is appropriate to share with customers • Incorporate Aggresshop’s corporate information (e.g., mission and customer commitment) • Promote the store • Encourage customers to return to the store 1 Films On Demand: Digital Communication Skills: Do’s and Don’ts 2 Learning Outcome 1 Understand the strategies of business communicators in conveying negative news. © 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use. Ch. 7 / Slide 3 Goals in Communicating Negative News Explaining clearly and completely Projecting a professional image Conveying empathy and sensitivity Being fair and impartial Maintaining friendly relations © 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use.

 

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Last Assignment

Landlord-Tenant LawWorth 220 points

HINT: See Chapters 29 and 30 of the text to help understand some of the legal issues covered in this assignment.

Larry Landlord has recently renovated an apartment and has put it on the market to be rented for $800.00 a month. Larry Landlord has been in business for approximately five (5) years and has had both positive and negative experiences with tenants. Larry Landlord is hoping to find a good, long-term tenant for his apartment. Roger Renter saw Larry’s sign for the apartment for rent and thought the location and the apartment would be perfect. Roger met Larry to look at the apartment and Roger fell in love with it. All of the interior fixtures had been replaced and the unit had a nice large closet. Roger noticed that although newly painted, the exterior of the apartment did show a little bit of wear. Because of the condition of the exterior of the building, Roger asked Larry about any roof leaks. Larry stated that he had never had a leak and was not aware of any leaks.

Roger and Larry entered into a valid contract for the rental of the apartment. (Note: The issue of whether or not a contract exists is NOT part of this question. For purposes of this question assume the contract is valid and there are no issues with the contract.)  

Roger Renter was very happy in his new location; the apartment was quiet and the neighbors were friendly. Larry Landlord was also very happy because Roger Renter was a model tenant. Roger Renter paid on time and was quiet and respectful to other tenants.

The part of the country where Roger rented was rainy in the summertime. Roger rented and moved into the apartment in October. In June, a tremendous rainstorm occurred and Roger’s roof began to leak. The leak was minor at first and Roger merely put a trash can under the leak and had no other issues that month. When handing over his monthly rent check, Roger told Larry about the small leak. Larry thanked Roger for letting him know about the leak and told Roger he would have it fixed. 

The next month the rains came again and the leak grew larger in Roger’s apartment. Roger was not home at the time of the rain and therefore the leak damaged some of Roger’s furniture. Roger called Larry to let him know that there was a leak and asked when it might be fixed. Roger also stated that he thought Larry had fixed the roof. Larry curtly stated, “When it rains, sometimes it pours. When it pours, sometimes it leaks.” Roger did not like Larry’s tone or response and called back to ask when the roof might be fixed. Larry stated, “When I get to it.” The following day, Roger sent Larry a note about the roof leak and asked Larry to please address the issue.

The week before the rent was due, another rainstorm occurred and the leak was even larger. This time the leak damaged Roger’s clothing, furniture, and some precious items he had inherited from family members. Roger called Larry and asked Larry to fix roof immediately. Larry responded in a similar and condescending manner. Roger hung up the phone and threw his baseball bat against the wall, damaging the drywall and knocking out an electrical socket.  

Since it was the rainy season, Roger knew it would rain again and therefore simply moved his items away from the leak and did nothing to help mitigate the damage from the leaking roof.

Larry came into the apartment to investigate the leak and found damage from not only the leak but also from the thrown baseball bat. Roger states that the baseball bat damage was a direct result of Larry’s inability to fix the leak based on his anger from Larry’s curt response. 

Suppose you are a mediator. In five to seven (5-7) pages discuss the rights and responsibilities of the landlord and the tenant in which you:

  1. Explore the legal rights and responsibilities of the tenant and the landlord. 
  2. Decide whether or not the landlord and / or the tenant had a legal duty to mitigate damages. 
  3. Determine whether or not Larry has legal grounds to evict Roger. Explain why or why not.  
  4. Describe whether or not Roger has a legal obligation to pay for the damage he caused and determine whether or not Larry would be liable for any direct damage. 
  5. Support each response with facts presented in the scenario.
  6. Use proper legal terminology throughout your responses. 
  7. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as quality academic resources.
  8. In addition, include your answer to this Critical Thinking Question at the bottom of the assignment. Include a header over the answer as “Critical Thinking Question”:  Anticipate what business law may look like 20 years from now and give your opinion on what you believe students will need to know in order to be successful in the field. Provide a rationale for your response. 
  9. Format your assignment according to the following formatting requirements:
  • Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required page length.
  • Include a reference page. Citations and references must follow APA format. The reference page is not included in the required page length.

 

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please help 142

Essay and Brand Management Plan (Word count 3000).

Whittaker’s brand equity is growing in the New Zealand marketplace. Cadbury’s chocolate, on the other hand has registered a decline over the last five years. You are the Brand Manager for Whittaker’s and have the task of defending and further strengthening the brand.

Part 1 – Develop and then describe three alternative strategies as options to strengthen the Whittaker’s brand equity (approx. 1000 words).

Part 2 – Select your preferred option and justify its uptake over the others (approx. 500 words).

Part 3: Take your chosen strategy and develop it to include tactics that are specifically directed towards the protection and strengthening of the brand. This part of the assignment should take the form of a Brand Management Plan (approx. 1000 words).

Part 4: Discuss your proposed tactics critically evaluating their strengths and weaknesses – use an essay format for this part of the discussion (approx. 500 words).

 

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Purpose of Project

Purpose of Project

It is very easy to be around children without noticing fascinating aspects of their behavior.  Indeed, it is rare when anyone intently observes a child for a continuous period, looking for behaviors that characterize an individual child or childhood.  Conscientious fulfillment of this project will help the observer be a better and more appreciative student of child behavior.  If you have children, you may observe your own children.

General Instructions

You will observe children in a natural setting for 1 hour.  This means that you may not be able to focus on one child exclusively.  For example, you might observe children at a park, school, shopping center, amusement park, etc.

While you are observing make detailed notes of the following:

1. Age range of children

2. Number of children present.  Number of adults present?

3. What behaviors are children engaging in?

4. How do the children interact with one another?

5. How do the children interact with an adult who is present?

6. Are the children engaging in age‐appropriate activities?

7. Comment on the attention span of the children.

8. Are there any gender differences in any of the behaviors you observe?

9.Does anything that we have covered in class or in the text apply to this situation?

 

Report Criteria

1. Write up of project, 2‐4 written pages (typed)

2. Give a general description of child (age, sex, etc.) and the observation situation  3.Describe behavior or patterns of behaviors that were   interesting to you and analyze the  significance to child development

4.Do not just put a chronological list of what child did during observation period, but do show  evidence that you make careful observation.

5.Discuss significance of behaviors for the child and child development in general (use your text  and notes.

 

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