Consulting services companies.

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Founded in 1992, Innovative Software provides search software, Web site accessibility testing/repair software, and usability testing/repair software. All serve as part of its desktop and enterprise content management solutions for government, corporate, educational, and consume markets. The company’s solutions are used by Web site publishers, digital media publishers, content managers, document managers, business users, consumers, software companies, and consulting services companies. Innovative Software solutions help organizations develop long-term strategies to achieve Web content accessibility, enhance usability, and comply with U.S. and international accessibility and search standards.

Innovative Software has a 10-year history of approximately 1 percent in turnover a year and its focus has always been on customer service. With the informal motto of “Grow big, but stay small,” it takes pride in 100 percent callbacks in customer care, knowing that its personal service has been one thing that makes it outstanding.

Innovative Software has experienced rapid growth to six times its original customer-base size and is force to deal with difficult questions for the first time, such as, “How do we serve this many customers? How do we keep our soul—that part of us that honestly cares very much about our customers? How will we know that someone else will care as much and do as good a job as we have done?” In addition, you have just received an e-mail from the company CIO, Sue Downs, that the number of phone calls from customers having problems with on of your newer applications is on the increase.

As customer service manager for Innovative Software, your overriding goal is to maintain the company’s reputation for excellent customer service, and outsourcing may offer an efficient means of keeping u with expanding call volume. Innovative Software is reviewing a similar scenario, that of e-BANK, which outsourced its customer service in order to handle a large projected number of customers through several customer interaction channels. Although e-BANK had excellent people, it felt that its competencies were primarily in finance, rather than in customer service and that it needed to have the expertise that a customer-service-focused company could offer, e-BANK also discovered that it was cost effective to outsource its customer service center.

Additionally, the outsourcing approach was relatively hassle-free, since e-BANK did not have to set up its own call center.

Some Particulars You Should Know

  1. Create a weekly analysis from the data provided in the attached document. You can choose your software for this assignment.
  2. The price of the products, the actual product type, and any warranty information is irrelevant.
  3. Develop a growth, trend, and forecast analysis. You should use a three-day moving average: a shorter moving average might not display the trend well and a much longer moving average would shorten the trend too much.
  4. Upon completing your analysis, please provide concise yet detailed and thorough documentation that justifies your recommendations.

Sample Solution

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Asian Media & Culture

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Your reflection must make direct reference to relevant theories, approaches, concepts and/or debates
presented in the first 5 weeks of the course. Your reflection should also refer to a specific Asian popular cultural
form, product/ object or practice to support your argument. Appropriate and relevant examples will be
discussed during the course, but examples could include a favourite Japanese soapie, Korean pop song, Asian
film genre, or sub-cultural/fan practice.
Criteria:
The task aligns with the following course learning objectives:
• Identify issues and debates around how popular culture is constructed, marketed and consumed in Asia.
• Describe and apply a range of theoretical and historical perspectives on Asian popular culture.
• Discuss the local and global aspects of culture with reference to Asian social, economic and political contexts.
• Illustrate and analyse the relationship of popular culture to the practice of the everyday and ordinary within
Asia.
• Identify, evaluate and critically analyse cultural, historical and theoretical practices which contextualise your
professional practice and further study.
-Reflective essays are typically broader than research essays. You are often trying to engage with the course
as a whole, addressing key course themes and using relevant key readings to analyse a part of your
professional/personal experience. But make sure you clearly outline the specific focus of your reflective
analysis and how you plan to explore it.

Sample Solution

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Mechanics of Track / Payment / Verification

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Please prepare a PPT so it will be easy to take everybody on a call.
The PPT should be divided as follows

  • Objective / Executive Summary
  • Background
  • Proposal
  • Mechanics of Track / Payment / Verification
  • Productivity / Saving / other benefits
  • Payment methods
  • Timeline
  • Support needed form which functions
  • Risks
  • Options of Roll back

Sample Solution

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Empirical research

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Part 1 (1500 words)
Students are required to formulate a relevant empirical research question and hypotheses. Students will have to:

  1. Formulate a politically and theoretically relevant empirical research question and describe the research hypotheses that would lead to testing it. State purpose of the study.
  2. Establish and rationalise a clear causal relationship associated with the research question.
  3. Identify and review relevant literature. What has research related to this question found. Use references appropriately.
  4. Discuss methodology. What are the variables involved in the model, causal relationships, what is the data level, the most appropriate observational data; structure, and the level of measurement of the variables included in the model. What are the strengths and limitations of variables I have chosen, how do they help answer the hypothesis, how are the variables coded, justify the choice of variables. Use other research to help.
  5. Include graphs and measures of central tendency (using RStudio) exploring the causal relationship identified in the research question. Describe fully in the text what the graphs and tables show.
    Part 2 (2000 words)
    This part requires that you conduct advanced statistical analysis using RStudio and report the results and conclusions. It will require bivariate and multivariate analysis of the causal relationship identified in the “Statistical Assignment I” assessment. Draw conclusions from each analysis separately and relate findings to expectations.

Key points for whole assignment –
• The research does not actually need to be carried out, use pre-existing data sets available on data archives such as GESIS-Leibniz Institute for the Social Sciences and the UK Data Archive.
• The assignment should follow the structure of a research paper
• It should include a short abstract, a bibliography and an appendix (the appendix will be the reproductible RStudio script).
• Graphs and tables should be included in the main text.
Please send me both the word/pdf file and the RScript.

Sample Solution

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