Identify empathy skills in interpersonal and group settings (e.g., one-on-one client interaction, facilitating a group session, etc.) that you might use as a human services professional.

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Listening in Human Services

How many times have you either asked or been asked, “Are you listening?” While we might think we know what it means to be an effective listener, different skills are needed to suit different situations. In the human services field, listening is a multi-faceted task that must take into account the needs of the client and the situation being addressed. In this first discussion, you will consider a range of listening skills and how they may be used in a human services setting. Specifically, you will identify active listening skills used within interpersonal and group settings.

Read Chapter 6 of The Interpersonal Communication Book; review the five human service career paths from Human Service Careers (Links to an external site.) provided by Films on Demand:

  • Early Child Development & Services (03:01)
  • Counseling and Mental Health Services (04:17)
  • Family & Community Services (07:00)
  • Personal Care Services (03:54)
  • Consumer Services (04:11)

Consider the stages and skills associated with effective listening and reflect on the essential responsibilities associated with one human service career path.

Initial Post: Prepare a 300-word minimum reply that sufficiently addresses each of the items below. Don’t forget that it is critical to cite your sources of information, including the textbook, using APA formatting.

  • What listening styles might this particular professional use in their work with clients, and how might they use them?
  • Identify active listening skills (specifically, the three techniques of active listening identified on page 165) that the professional would apply in both interpersonal and group settings (e.g., one-on-one client interaction, facilitating a group session, etc.). Describe how and why they would be used.
  • Using the Basic Counseling Skills (Links to an external site.) website, identify two to three interviewing skills, other than active listening, that the professional would apply in both interpersonal and group settings (e.g., one-on-one client interaction, facilitating a group session, etc.). Describe how and why they would be used.

Communicating Messages

In the field of human services, it’s not uncommon to work with clients who are encountering a range of challenges that arouse feelings of sadness, anger, and frustration. Would you know how to engage appropriately with a client under such conditions? In this second discussion, you will identify and reflect on various elements related to conveying effective messages to clients.

Read Chapters 7 and Chapter 8 of The Interpersonal Communication Book and review the following five human service career paths from the Human Service Careers (Links to an external site.)video:

  • Early Child Development & Services (03:01)
  • Counseling and Mental Health Services (04:17)
  • Family & Community Services (07:00)
  • Personal Care Services (03:54)
  • Consumer Services (04:11)

Initial Post: Imagine that you are a human service professional working in a career path that is different from the one you selected in the first discussion forum and prepare a reply that sufficiently addresses each of the items below,. Don’t forget that it is critical to cite your sources of information, including the textbook, using APA formatting.

  • What are some ways in which effective means of emotional expression is used to engage with a client experiencing a problem (e.g., loss of job, homelessness, health concerns, etc.)?
  • Identify empathy skills in interpersonal and group settings (e.g., one-on-one client interaction, facilitating a group session, etc.) that you might use as a human services professional.
  • Describe one communication theory (i.e., constructivist, attachment, communication accommodation, attribution) that can apply to this situation as it relates to communicating messages (e.g., how messages are communicated, processes related to communicating messages, etc..). See Week One’s required website readings.
  • Under what conditions might you, as a human service professional, use self-disclosure as a means of interacting with clients? Would it be appropriate or inappropriate in this specific situation? Why or why not?

Required Text

DeVito, J. A. (2016). The interpersonal communication book (14th ed.). Retrieved from https://content.ashford.edu

  • This text is a Constellation™ course digital materials (CDM) title.

Required Resources

Articles

Burrell, T. (2018). Don’t interru.. New Scientist Archive, 237(3168), 34. Retrieved from https://www.newscientist.com/issues/

Lakshmi, R. (2017). Effective Listening Enhances the Process of Communication. IUP Journal of English Studies, 12(1), 7. Retrieved from https://iupindia.in/default.asp

Matsudaira, K. (2017). Resolving Conflict. Communications of the ACM, 60(1), 42–44. http://dx.doi.org/10.1145/3009834

Matsumoto, D., & Hwang, H. C. (2016). The cultural bases of nonverbal communication. In APA handbook of nonverbal communication. (pp. 77–101). Washington, DC: American Psychological Association. https://doi-org.proxy-library.ashford.edu/10.1037/14669-004

Multimedia

Halula, W. (Writer, Director, & Producer), & Halula, J. (Writer & Producer). (2011).Human services careers (Links to an external site.) [Video file]. Retrieved from https://secure.films.com/OnDemandEmbed.aspx?token=44026&aid=18596&plt=FOD&loid=0&w=560&h=315&fWidth=580&fHeight=365

Jennings, J. (Writer & Producer), & Vandiver, P. (Director). (2008).The power of family: Types of families and family development (Links to an external site.)[Video file]. Retrieved from https://secure.films.com/OnDemandEmbed.aspx?token=41239&aid=18596&plt=FOD&loid=0&w=420&h=315&fWidth=440&fHeight=365

Quarry, P. & Ash, E. (Writers & Producers). (1998). People skills: Communicating without words (Links to an external site.) [Video file]. Retrieved from https://secure.films.com/OnDemandEmbed.aspx token=49948&aid=18596&plt=FOD&loid=0&w=560&h=315&fWidth=580&fHeight=365

Rstafffordjr. (2012, April 26).Genderlect theory by Deborah Tannen (Links to an external site.)[Video file]. Retrieved from Genderlect Theory by Deborah Tannen (Links to an external site.)

Understanding Body Language [Video file]. (2001). Retrieved June 28, 2019, from https://digital.films.com/PortalPlaylists.aspx?wID=100753&xtid=49912

Supplemental Materials

Basic Counseling Skills (Links to an external site.) (http://www.basic-counseling-skills.com/)

Changing Minds. (n.d.). Genderlect (Links to an external site.). (n.d.). Retrieved from http://changingminds.org/explanations/gender/genderlect.htm

ConstructivismPreview the document. (2001). Retrieved from http://www.uky.edu/~drlane/capstone/interpersonal/construct.html

National Organization for Human Services. (n.d.). Ethical standards for human service professionals (Links to an external site.). (n.d.). Retrieved from http://www.nationalhumanservices.org/ethical-standards-for-hs-professionals

Web Page

Bernstein, R. (2017, March 28). 7 cultural differences in nonverbal communication (Links to an external site.). Retrieved from https://online.pointpark.edu/business/cultural-differences-in-nonverbal-communication/

Websites

Changing Minds. (2002). Attachment Theory (Links to an external site.). (n.d.). Retrieved from http://changingminds.org/explanations/theories/attachment.htm

Changin Minds. (2002). Attribution Theory (Links to an external site.). (n.d.). Retrieved from http://changingminds.org/explanations/theories/attribution_theory.htm

Changing Minds. (2002). Communication Accommodation Theory (Links to an external site.). (n.d.). Retrieved from http://changingminds.org/explanations/theories/communication_accomodation.htm

Personality Tests:  (Links to an external site.)Open Sex Role Inventory (Links to an external site.) [Measurement instrument] (n.d.). Retrieved from http://personality-testing.info/tests/OSRI/

Explain how you see the principles expressed in the statemenst manifested in each company’s public reputation, and how they trreat their employees in the services they provide, their marketing, ect.

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This assignment asks you to analyze various companies’ mission or organizational vision statements to determine how such statement guide leadership practices within an organization.

Select a mission statement or organizational vision statement from one company that professers to practice servant leadership and one that practices a tandard leadership model. Some well known companies that practice servant leadership are southwest airlines, REI, and AFLAC. Conduct additional research to locate others.

Once you have selected teo companies, write a 1,000-1,250 word analysus that addresses the following:

1. Compare and contrast the mission and/or orgnaizational visions statements of the two companies. What are the similarities and differences? How do you think these statements impact the culture of each organization?

2. What servant leadership principles or values are either explicitylu ot implicitly apparent in the mission/vision statement of company that professes to be servant-led?

3. Explain how you see the principles expressed in the statemenst manifested in each company’s public reputation, and how they trreat their employees in the services they provide, their marketing, ect. Provide a few specific examples to demonstrate your points.

4. Do you think each company is living out the values/ Principles expressed in their statements? Why or why not? If the more traditionally led company adopted a servant leadership model, what revisions to their mission/values statement would be warranted? Be sure to comment on your understanding of how such mission/vision statements can or should guide a company’s treatment of its employees and clients.

Include the mission or organizational vision statements of the companies you selected in your analysis.

You are required to locate four articles that support you selected organization’s mission or vision statement. Two of the selected articales must be peer reviewed journal articles. Include information from the articles in your disscussion.

Prepare this assinment according to the APA guidlines. An abstract is not required.

You are required to submit this assinment to be checked against plagerism.

Use attached rubric for guidence on assignment.

Create a spreadsheet with appropriate formulas by researching market compensation data for the position you have described. Create compensation budget entries for the position and place the data in your Excel chart

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Assignment Overview

Assignment:  Unit 2 – Individual ProjectType:  Individual ProjectPoints Possible:  80Points Earned: Deliverable Length:  See assignment detailsView objectives for this assignmentDetailsLearnReadMy Work

Assignment Description

In a brief Word document, describe a type of organization of interest to you in the education or training industry (K–12, higher education, corporate, or military training). Select 1 job description category that would exist in that organization (e.g., teacher, trainer, administrative assistant, etc.), and describe the job. Explain the rationale for the elements of compensation detailed in the spreadsheet. Include citations and references (APA format) related to your topic organization, position, or related to employee compensation types and methods.

Create a spreadsheet with appropriate formulas by researching market compensation data for the position you have described. Create compensation budget entries for the position and place the data in your Excel chart. Where financial information lacks, use principles in your course materials to derive and justify your compensation data. Include the following information where applicable:

  • Salary range for that position (direct pay or base pay)
  • Incentive pay or extra duty pay
  • Regular benefits provided for that position and the overall cost of benefits
  • Account for any planned increases in any category over the next 12 months (for example, a 3% raise at some point during the year)

Upload your Excel spreadsheet and the separate Word document to the Submitted Assignments area.

Please submit your assignment.

For assistance with your assignment, please use your text, Web resources, and all course materials.

Your assignment will be graded in accordance with the following criteria. Click here to view the grading rubric.

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Describe the movement, including unique key characteristics.

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Outline of Movements in Art

In Week 5, you will design an art gallery specific to a movement of your choice. To prepare for this project, this week you will examine the five movements listed below. To research the movements that we have not yet discussed in class, you will need to look ahead in your textbook and/or search for sources in the Ashford University Library.

  • Renaissance
  • Baroque
  • Romanticism
  • Impressionism
  • Modernism

In your paper, outline the following information for each of the five movements:

  • Include the name and time period of the movement.
  • Describe the movement, including unique key characteristics.
  • Identify two works of art that incorporate the significant characteristics of the time period.
    • Include the following basic identifying information for each: artist name, title of work, year completed, medium (materials from which the artwork is made), size, and current location.

Example

  • Name of Movement (time period)
    • Description of movement
    • Artwork significant to the movement
      • Artist, title of work of art, year completed, region
      • Artist, title of work of art, year completed, region
  • Name of Movement (time period)
    • Description of movement
    • Artwork significant to the movement
      • Artist, title of work of art, year completed, region
      • Artist, title of work of art, year completed, region

Your outline must be at least two pages in length, excluding the title and reference pages.

Use at least two scholarly sources to support your points. The ProQuest and JSTOR databases in the Ashford Online Library are helpful sources of information, as is the ART101 Museum and Images WebsitePreview the document document located in your classroom. From the library home page select Find Articles and More and then select Databases A – Z. From the list of letters, you will choose the “J” link for JSTOR or “P” for ProQuest. Then, scroll down to JSTOR or ProQuest.

Watch these tutorials on using the scholarly database JSTOR and ProQuest to help you find scholarly articles to use for your project (available in your classroom).

JSTOR Tutorial

TranscriptPreview the document

ProQuest Tutorial

TranscriptPreview the document

Cite your sources as outlined in the Ashford Writing Center (Links to an external site.) guides on Citing Within Your Paper (Links to an external site.) and Formatting Your References List (Links to an external site.). For works of art, follow the basic modified APA style reference entry format in the APA Style Reference Entries for ArtworkPreview the document document.