What does micro-managing say to your employees?
Question 1
What does micro-managing say to your employees?
That you don’t like them
That they will never be promoted
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Question 2
Which is one of the five listening focus areas?
speaking
Recall
Ability
Question 3
It’s important in some instances to understand the _______ of the speaker.
How they look
Emotional state
Education
Cultural background
Question 4
Good communication requires you to build what?
a phone tree
a strong team
Trust
Question 5
To build rapport with someone _____
Be introduced to them
Look for common ground
Know them first
