Sky High Airlines Safety Manual

SKY HIGH AIRLINES SAFETY MANUAL EXERCISE

“Getting you there higher and faster”

 

Instructions This is an actual aviation company Safety Manual (fictitiously named Sky High Airlines to protect the actual companies name), to evaluate during the course. As you gain new knowledge each week from your reading assignments, research and discussions, you will evaluate those sections in the manual for any errors or omissions that would keep this manual from being an effective safety document for an aviation company. At the end of Module 7, you will report your evaluation findings on the entire manual. You will then select three areas to describe (in detail) what information is lacking, and then re-write those sections to bring the manual to an acceptable level of safety guidance for the company.

Examples of errors typically found in manuals:

 Manuals containing references to FAR Parts other than FAR Part 121 Air Carrier. This often happens if the manual was copied from a different operator’s manual that falls under a different FAR part, like Part 135 or Part 145.

 Weak word usage in titles and descriptions. Safety Manuals should contain strong affirmative wording to describe actions that will be taken by the company.

 Indicators that the manual was copied from a different company (other company name and information still in the document).

 Organizational chart and duty description errors.

 Risk matrix errors

 Manual sections that are vague or incomplete.

 Unrealistic time intervals between audits and inspections. Note: This is not an all inclusive list, but rather an example of some of the errors that can be found in Safety Manuals.

The final paper must be 4-6 full pages in length (does not include title page, reference page, abstract, graphics, tables, or figures) and must conform to the format and style guidelines of the current Publication Manual of the American Psychological Association. The proper use of references and citations is mandatory (failure to do so will impact your grade). Refer to the Research Paper Rubric for more information. The Sky High Airlines Paper is worth 100 points and will comprise 25% of your final course grade.

 

 

 

 

 

 

 

 

 

Sky High Airlines

 

Safety Management Manual

 

 

 

January 4, 2010

To: All Sky High Airlines Employees It is my pleasure to present Revision 11 of Sky High Airlines’s Safety Management Manual which summarizes our organization’s commitment to the industry’s Safety Management System standard which is consistent with our company’s safety, quality, ethical and mission policy of “Adequacy in Safety and Service”. As part of our “Adequacy in Safety and Service” mission we comply with most applicable regulatory requirements, laws, and procedures for our industry and implement programs and processes to go beyond regulatory requirements. We seek a healthful and safe workplace, free of occupational injury and illness for our employees, customers and service providers and emphasize individual responsibility for safety by all employees and at all levels of management. As a company we have earned recognition as the number one premium service choice in our industry. We set industry-leading standards by which safety, security, efficiency, ethics, service, maintenance and training are measured.

We do not allow the pursuit of growth and profits to compromise the focus on our safety, quality, and ethics mission for our employees, customers and service providers of “Adequacy in Safety and Service”. Our safety & quality objectives include:

 Improve Process Productivity and Profitability We expect all employees, customers and service providers to report potential flight, maintenance and industrial safety hazards and issues, and be involved in implementing solutions to mitigate or eliminate the safety concerns. If you have any concerns about flight, maintenance, employee or environmental health and safety, please see to report them to the Safety Services Office or your supervisor.

O. A. Stonecutter President Sky High Airlines

 

 

 

 

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RECORD OF REVISIONS

Revision Number Revision Date Date Entered Inserted By

Original 05-25-07 — Sky High Airlines

1 06-04-07 — Sky High Airlines

2 06-15-07 — Sky High Airlines

3 06-29-07 — Sky High Airlines

4 01-31-08 — Sky High Airlines

5 10-31-08 — Sky High Airlines

6 12-18-08 — Sky High Airlines

7 03-10-09 — Sky High Airlines

8 07-15-09 — Sky High Airlines

9 09-25-09 — Sky High Airlines

10 12-03-09 — Sky High Airlines

11 01-04-10 Sky High Airlines

 

 

 

 

 

 

 

 

 

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SAFETY MANAGEMENT SYSTEM

TABLE OF CONTENTS

 

SECTION 1. SKY HIGH AIRLINES SMS PURPOSE AND SCOPE …………………………………………… 1-1

A. PURPOSE, SCOPE, ACCOUNTABLE EXECUTIVE …………………………………………………… 1-1 1. SMS PROGRAM MANAGER’S RESPONSIBILITIES: …………………………………………… 1-1

B. SKY HIGH AIRLINES, SAFETY SERVICES OFFICE ………………………………………………….. 1-1 C. SKY HIGH AIRLINES SAFETY MANAGEMENT SYSTEM, SAFETY MANAGER …………… 1-2

SECTION 2. ACRONYMS & ABBREVIATIONS …………………………………………………………………….. 2-1

A. ACRONYMS AND ABBREVIATIONS (ICAO STANDARD) ………………………………………….. 2-1

SECTION 3. SMS ORGANIZATIONAL STRUCTURE …………………………………………………………….. 3-1

A. ORGANIZATIONAL STRUCTURE ……………………………………………………………………………. 3-1 B. SMS SAFETY ACTION GROUP POSITIONS …………………………………………………………….. 3-1 C. SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP MEETINGS …………………. 3-4 D. SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP TRAINING …………………… 3-4 E. DEPARTMENT MANAGER/SUPERVISOR AND EMPLOYEE TRAINING …………………….. 3-4 F. ALL SKY HIGH AIRLINES EMPLOYEES …………………………………………………………………… 3-4 G. EXECUTIVE SAFETY REVIEW BOARD……………………………………………………………………. 3-5

SECTION 4. SAFETY REPORTING ……………………………………………………………………………………… 4-1

A. SKY HIGH AIRLINES SAFETY REPORTING SYSTEM ………………………………………………. 4-1 B. NON-PUNITIVE REPORTING POLICY……………………………………………………………………… 4-1 C. HOW TO REPORT …………………………………………………………………………………………………. 4-1

1. WEB REPORTING USING AVSIS (AVIATION SAFETY INFORMATION SYSTEM) …. 4-1 2. FLIGHT OPERATIONS SAFETY CONCERNS …………………………………………………….. 4-2 3. FACILITY AND GROUND OPERATIONS SAFETY CONCERNS …………………………… 4-2

SECTION 5. SMS MANUAL SYSTEM …………………………………………………………………………………… 5-1

A. THE SMS COMPANY MANUAL SYSTEM …………………………………………………………………. 5-1

SECTION 6. INVESTIGATION AND ANALYSIS …………………………………………………………………….. 6-1

A. EMERGENCY, INCIDENT, AND ACCIDENT INVESTIGATION ……………………………………. 6-1 1. FLIGHT OPERATIONS EMERGENCY, INCIDENT & ACCIDENT INVESTIGATION … 6-1 2. FACILITY AND ENVIRONMENTAL HEALTH AND SAFETY INVESTIGATIONS ……… 6-1

SECTION 7. HAZARDS AND SAFETY RISK ASSESSMENT ………………………………………………….. 7-1

A. HAZARD AND RISK ASSESSMENT PROCESS ………………………………………………………… 7-1 1. CONTROL MEASURES, CORRECTIVE ACTIONS AND FOLLOW-UP ………………….. 7-4

B. CONTINUOUS ANALYSIS AND SURVEILLANCE SYSTEM (CASS) DATA ………………….. 7-4 C. SERVICE DIFFICULTY AND MECHANICAL INTERRUPTION REPORT DATA …………….. 7-4 D. PRODUCTS AND SERVICES RECEIVED BY OUTSIDE SERVICE PROVIDERS …………. 7-4

SECTION 8. COMMUNICATIONS ………………………………………………………………………………………… 8-1

A. COMMUNICATIONS TO COMPANY EMPLOYEES ……………………………………………………. 8-1 B. COMPANY WEB SITES ………………………………………………………………………………………….. 8-1

1. SKYHIGH …………………………………………………….. ERROR! BOOKMARK NOT DEFINED.

 

 

 

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TABLE OF CONTENTS

2. CREWOPS ………………………………………………………………………………………………………. 8-1 3. MXOPS …………………………………………………………………………………………………………… 8-1

C. COMMUNICATION LETTERS ………………………………………………………………………………….. 8-1 D. LOCATION OF COMMUNICATIONS LIBRARY ………………………………………………………….. 8-2

1. SMS COMMUNICATIONS …………………………………………………………………………………. 8-2 2. CREW COMMUNICATIONS ………………………………………………………………………………. 8-2 3. MAINTENANCE COMMUNICATIONS ………………………………………………………………… 8-2 4. ENVIRONMENTAL HEALTH & SAFETY, FACILITY COMMUNICATION ………………… 8-2 5. EMERGENCY RESPONSE PLAN COMMUNICATIONS ……………………………………….. 8-2 6. SECURITY COMMUNICATIONS ……………………………………………………………………….. 8-2

SECTION 9. EMERGENCY RESPONSE ……………………………………………………………………………….. 9-1

A. EMERGENCY RESPONSE PLAN ……………………………………………………………………………. 9-1 B. EMERGENCY RESPONSE PREPAREDNESS (SKY HIGH AIRLINES) ………………………… 9-1 C. EMERGENCY RESPONSE EXERCISES AND DRILLS ………………………………………………. 9-3

1. TEAM EXERCISES ……………………………………….. ERROR! BOOKMARK NOT DEFINED. 2. FULL JOINT AGENCY DRILLS ………………………. ERROR! BOOKMARK NOT DEFINED.

D. OPERATION “PHONE HOME” …………………………………………………………………………………. 9-3

SECTION 10. PERFORMANCE MEASUREMENT ………………………………………………………………….. 10-1

A. SKY HIGH AIRLINES INTERNAL EVALUATION PROGRAM …………………………………….. 10-1 B. CONTINUOUS ANALYSIS AND SURVEILLANCE SYSTEM DATA…………………………….. 10-1 C. FLIGHT OPERATIONS SAFETY …………………………………………………………………………….. 10-1 D. REPAIR STATION PERFORMANCE ………………………………………………………………………. 10-1 E. SMS PROGRAM PERFORMANCE INDICATORS …………………………………………………… 10-1 F. INTERNAL AND EXTERNAL AUDITS …………………………………………………………………….. 10-3 G. SMS TRAINING EFFECTIVENESS ………………………………………………………………………… 10-3

SECTION 11. EXECUTIVE REVIEW …………………………………………………………………………………….. 11-1

A. YEARLY EXECUTIVE REVIEW OF SMS DATA ……………………………………………………….. 11-1 B. DOCUMENTATION OF EXECUTIVE REVIEW MEETING …………………………………………. 11-1 C. EXECUTIVE MANAGEMENT TEAM COMMUNICATIONS TO EMPLOYEES ………………. 11-1

 

 

 

 

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SECTION 1 – SKY HIGH AIRLINES SMS PURPOSE AND SCOPE

SECTION 1. SKY HIGH AIRLINES SMS PURPOSE AND SCOPE

A. PURPOSE, SCOPE, ACCOUNTABLE EXECUTIVE

The Sky High Airlines (SKY HIGH AIRLINES), Safety Management System (SMS) is designed to provide an acceptable level of safety awareness within the organization. The SMS provides most employees with a system to monitor and report any safety deficiencies, anywhere in the organization, of which they are aware. The SMS offers a means to evaluate new and existing processes and procedures for safety- related deficiencies, through a continuous process of hazard identification, risk analysis, and employee education. The Sky High Airlines Safety Management Manual (SMM) provides an organizational approach to managing safety, including the necessary organizational structures, accountabilities, policies, and procedures. This manual follows the recommendations provided by the International Civil Aviation Organization (ICAO) for acceptable levels of safety within the organization by using safety performance targets and safety performance indications as measurables. Sky High Airlines’s Internal Evaluation Program & other company performance data will be used to track measurables. The Sky High Airlines President has delegated the executive oversight of the SMS program to the Human Resources Department.

1. SMS PROGRAM MANAGER’S RESPONSIBILITIES:

 

 Investigate accidents and incidents.

B. SKY HIGH AIRLINES, SAFETY SERVICES OFFICE

The Safety Services Office is managed by the SMS Safety Manager (SKY HIGH AIRLINES Director of Safety) and provides services and guidance to the executive management team, senior managers and supervisors to help them manage safety as a core business process. The Safety Services Office is fundamentally a safety, collection and analysis unit of predictive, proactive and reactive data. The Safety Services Office helps provide training and support in SMS predictive, proactive and reactive (investigation) methodology to executive, senior, supervisory and front line staff enabling them to use the Sky High Airlines, Safety Management System to identify hazards, complete proactive and management of change risk assessments and reduce identified risk and hazards to acceptable levels.

 

 

 

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SECTION 1 – SKY HIGH AIRLINES SMS PURPOSE AND SCOPE

 

C. SKY HIGH AIRLINES SAFETY MANAGEMENT SYSTEM, SAFETY MANAGER

The Sky High Airlines Director of Safety holds the position of the Sky High Airlines Safety Manager and reports to the Sr. Vice President of Operations Planning, the SKY HIGH AIRLINES SMS Program Manager. The Safety Manager is responsible for the day to day operations of the Safety Services Office and functions of the Safety Management System. The Safety Manager also advises the Accountable Executive, senior staff and line managers on matters regarding safety management, and is responsible for coordinating and communicating safety issues within the organization, as well as with external agencies, service providers and stakeholders as appropriate. The Safety Manager functions include, but are not necessarily limited to:

 management of the SMS implementation plan on behalf of the Accountable Executive;

 performing/facilitating hazard identification and safety risk analysis;

 monitoring corrective actions and evaluating their results;

 providing periodic reports on the organization’s safety performance;

 maintaining records and safety documentation;

 planning and organizing staff safety training;

 providing independent advice on safety matters;

 monitoring safety concerns in the aviation industry and their perceived impact in the organization’s operations aimed at service delivery;

 

 coordinating and communicating with local airport authorities on matters of operational safety, environmental compliance, airport regulations and operating procedures at airports where operator has full time facilities.

 

 coordinating and communicating (on behalf of the Accountable Executive) on issues relating to safety with the State’s oversight authority, and other State agencies as necessary; and

 

 coordinating and communicating (on behalf of the Accountable Executive) on issues relating to safety with international agencies.

The SMS Safety Manager is responsible for the revision, content and control of this manual. The “Master” controlled copy of the Sky High Airlines Safety Management Manual, Document ID Number SA-SAF-SAM-0001 is located in the SKY HIGH AIRLINES Safety Service Office. All other copies, paper or electronic are uncontrolled documents and will be used for reference only unless the user verifies the current revision status with the Safety Services Office.

 

 

 

 

 

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SECTION 2 – ACRONYMS & ABBREVIATIONS

 

SECTION 2. ACRONYMS & ABBREVIATIONS

A. ACRONYMS AND ABBREVIATIONS (ICAO STANDARD)

ACARS Aircraft Communications Addressing and Reporting System

ACI Airports Council International

ADREP Accident/Incident Data Reporting (ICAO)

AEP Aerodrome Emergency Plan

AIRS Aircrew Incident Reporting System

ALARP As Low As Reasonably Practicable

AME Aircraft Maintenance Engineer

Note: For the purposes of this manual, AME will be used to represent Aircraft

Maintenance Engineer/Mechanic/Technician

AMJ Advisory Material Joint

AMO Approved Maintenance Organization

ASECNA Agency for Air Navigation Safety in Africa and Madagascar

ASR Air Safety Report

ASRS Aviation Safety Reporting System (U.S.)

ATA Air Transport Association of America

ATC Air Traffic Control

ATCO Air Traffic Controller

ATM Air Traffic Management

ATS Air Traffic Service(s)

ATSB Australian Transport Safety Bureau

AVSiS Aviation Safety Information System (Air Charter Safety Foundation)

BASIS British Airways Safety Information System

CAA Civil Aviation Authority

CANSO Civil Air Navigation Services Organization

CAP Civil Air Publication (U.K.)

CAP Civil Air Patrol (US)

CASS Continuous Airworthiness Surveillance System

CAST Commercial Aviation Safety Team

CD Compact Disc

CEO Chief Executive Officer

CHIRP Confidential Human Factors Incident Reporting Programme (U.K.)

CMC Crisis Management Centre

CNS Communications, Navigation and Surveillance

CRM Crew Resource Management

CVR Cockpit Voice Recorder

DASS Directorate of Aerodromes Standards and Safety

DGAC Direction Générale de l’Aviation Civile (France)

DME Distance Measuring Equipment

EGPWS Enhanced Ground Proximity Warning System

EHS Environmental Health and Safety

ERP Emergency Response Plan

EU European Union

EUROCONTROL European Organization for the Safety of Air Navigation

FAA Federal Aviation Administration (U.S.)

FAAST Federal Aviation Administration Safety Team

FCO Flight Crew Order

FDA Flight Data Analysis

 

 

 

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FDM Flight Data Monitoring

FDR Flight Data Recorder

FIR Flight Information Region

FMEA Failure Modes and Effects Analysis

FMS Flight Management System

FOD Foreign Object Damage

FOQA Flight Operations Quality Assurance

FSF Flight Safety Foundation

FSO Flight Safety Officer

GAIN Global Aviation Information Network

GASP Global Aviation Safety Plan (ICAO)

GPS Global Positioning System

GPWS Ground Proximity Warning System

HAZid Hazard Identification

IATA International Air Transport Association

IBAC International Business Aviation Council, Ltd.

ICAO International Civil Aviation Organization

IIPP Injury Illness Prevention Program (SKY HIGH AIRLINES)

ILS Instrument Landing System

IOSA IATA Operational Safety Audit

ISASI International Society of Air Safety Investigators

ISIM Integrated Safety Investigation Methodology

ISO International Organization for Standardization

JAA Joint Aviation Authorities

JAR Joint Aviation Requirement(s) (JAA)

kg Kilogram(s)

LOSA Line Operations Safety Audit

MEDA Maintenance Error Decision Aid (The Boeing Company)

MNPS Minimum Navigation Performance Specifications

MRM Maintenance Resource Management

MSAW Minimum Safe Altitude Warning

NASA National Aeronautics and Space Administration (U.S.)

NBAA National Business Aviation Association, Inc.

NM Nautical Mile (s)

NTSB National Transportation Safety Board (U.S.)

OFSH Operator’s Flight Safety Handbook

OIRAS Operational Incident Reporting and Analysis Systems

OJT On the job Training

OSH Occupational Safety and Health

OSHA Occupational Safety and Health Administration (US)

PANS Procedures for Air Navigation Services

PC Personal Computer

QAR Quick Access Recorder

QAS Quality Assurance System

RA Resolution Advisory

REDA Ramp Error Decision Aid (The Boeing Company)

RNP Required Navigation Performance

 

 

 

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R/T Radiotelephony

RVSM Reduced Vertical Separation Minimum

SARPs Standards and Recommended Practices (ICAO)

SDCPS Safety Data Collection and Processing Systems

SDR Safety Data Request

SDR Service Difficulty Reporting

SHEL Software/Hardware/Environment/Liveware

SID Standard Instrument Departure

SIL Safety Issues List

SIN Standing Instruction Number

SM Safety Manager

SMM Safety Management Manual

SMS Safety Management System(s)

SOPs Standard Operating Procedures

STAR Standard Instrument Arrival

STCA Short term Conflict Alert

TCAS Traffic Alert and Collision Avoidance System

TEM Threat and Error Management

TOR Tolerability of Risk

TP Transport Publication (Canada)

TRM Team Resource Management

U.K. United Kingdom

U.S. United States

USOAP Universal Safety Oversight Audit Program (ICAO)

 

 

 

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SECTION 3 – SMS ORGANIZATIONAL STRUCTURE

 

SECTION 3. SMS ORGANIZATIONAL STRUCTURE

A. ORGANIZATIONAL STRUCTURE

YELLOW ROSE AIRLINES’s SMS is structured to provide the SMS Safety Manager with departmental representation from throughout the company, with the goal of ensuring proper interface between departments on safety-related issues. The Sky High Airlines President is the SMS Accountable Executive.

The Sr. Vice President of Operations Planning is the SMS Program Manager and is responsible for executive oversight of the YELLOW ROSE AIRLINES SMS and has spending authorization and accountability to the Accountable Executive for implementation and maintenance of the SMS program.

The Director of Safety is the SMS Safety Manager and is responsible for day-to-day management of the Safety Services Office and SMS Program. The Director of Safety is a direct report to the Sr. Vice President of Operations Planning. If there is a conflict between the SMS Program Manager and the Director of Safety, then the Director of Safety will report to the SKY HIGH AIRLINES President on those issues.

B. SMS SAFETY ACTION GROUP POSITIONS

Aircraft Maintenance Part 135 Operations The person responsible for oversight and reporting to the Safety Action Group on aircraft maintenance related safety issues and 14 CFR 135 CASS data.

Aircraft Maintenance Part 145 Operations The person responsible for oversight and reporting to the Safety Action Group on aircraft maintenance safety issues related to the 14 CFR 145 Repair Station operations.

ERP Manager The person responsible for management of the Sky High Airlines, Emergency Response Plan.

Finance The person responsible for reporting on the financial status of any entity both internal and external, that may indicated a fiscal inability to safety provide services or conduct operations on behalf of the company.

Flight Crew Training The person responsible for administration of the flight crew training program, and who reports to the Safety Action Group on issues concerning flight crew training.

Flight Line Services The person responsible for administration of the NATA Safety 1 st SMS Flight

Line Training Program, and who reports to the Safety Action Group on all airside flight line safety related issues.

Flight Operations Center The person responsible for reporting of flight dispatch, flight following, airport and aerodrome facilities issues to the Safety Action Group.

Flight Safety Manager The contact person for flight crews to report issues affecting flight safety; has oversight of flight operations safety issues, and reports flight safety issues to the Safety Action Group. The Flight Safety Manager is also responsible for sharing safety-related information with flight crews through use of the company “CrewOps” web site.

IIPP Safety Manager The person responsible for compliance with all Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), and local jurisdiction regulations for all company facilities.

Internal Evaluation Program Auditors The persons trained to perform audits in accordance with the SKY HIGH AIRLINES IEP Manual. Persons conducting audits may vary and is listed here by position only.

Maintenance Training The person responsible for maintenance technician training and oversight, and reports to the Safety Action Group on issues relating to maintenance technical training.

 

 

 

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Security The person responsible for reporting to the Safety Action Group on issues of aircraft and facility safety, and oversight of the TSA 12.5 security program.

Technical Services The person responsible for regulatory support to the Director of Operations and the Director of Maintenance, as well as the revision, distribution and control of company manuals, including the fleet Minimum Equipment Lists (MELs).

Operations Flight Technical Program The person responsible for the development and support to the Director of Operations for review and publication of flight related technical programs.

Internal Communications The person or persons responsible for internal communications to company employees on all matters related to the SMS program. The person in this position may vary and is listed by position only.

Human Resource The person responsible for managing personnel issues that may be revealed during the administration of the SMS program, and will also represent the general office environment employees.

 

 

 

 

 

 

 

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Sky High Airlines Organization Chart

 

 

 

 

 

 

 

 

 

 

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C. SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP MEETINGS

The SKY HIGH AIRLINES SMS Safety Action Group will try to meet at least once per year, but no less than once every five years. Group member training may count as a meeting. Meeting minutes will be given to the company president only. Meetings may be arranged at any time by any member to address urgent safety issues or to evaluate current or new processes or procedures that have cross-department functionally. If a sitting, named member cannot attend, she or he will choose an alternate with-in their department to represent their committee position. Alternates should attend meeting along with the primary member when ever possable

 

D. SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP TRAINING

Members of the SKY HIGH AIRLINES SMS Safety Action Group do not need training as they were hired for their knowledge.

 

E. DEPARTMENT MANAGER/SUPERVISOR AND EMPLOYEE TRAINING

The SMS Safety Manager will ensure employees are provided training in the following SMS key areas:

 

 Sky High Airlines Safety Management System Manual

 Fundamentals of Safety Management Systems

 Non-Punitive Reporting Policy

 Internal Evaluation Program

 Investigation and Analysis

 Hazard and Risk Assessment

 Emergency Response

Training can be conducted in conjunction with other training courses such as, but not limited to, human factors training, in-house maintenance technician training, and flight crew member initial or recurrent indoctrination training. Training may also be made available on the company web site.

F. ALL SKY HIGH AIRLINES EMPLOYEES

All Sky High Airlines employees, regardless of position are part of the SKY HIGH AIRLINES “Safety Management Team”. Only with the continuous support and participation of all SKY HIGH AIRLINES employees can we have a workplace free of occupational injuries and illnesses and provide the safest flight experience for our customers. To ensure the success of the SKY HIGH AIRLINES SMS all employees must:

 Report all safety related emergencies, incident or accidents to their direct supervisor and the SKY HIGH AIRLINES Director of Safety or SKY HIGH AIRLINES Flight Safety Officer in a timely manner using the reporting methods in Section 4 of this manual.

 Perform their duties in accordance with all approved Company procedures, Federal regulations and report using the reporting methods in Section 4 if those procedures had to be altered to maintain safety.

 Maintain proficiency in their job assignments and refuse tasks for which they are not adequately equipped, trained or physically prepared to do.

 

 

 

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G. EXECUTIVE SAFETY REVIEW BOARD

The Executive Safety Review Board (ESRB) is an executive level committee chaired by the SMS Program Manager and composed of members of the SKY HIGH AIRLINES Executive Management Team. The SMS Safety Manager is a member of the ESRB, but in an advisory capacity only. The ESRB is eminently strategic, deals with very high level issues related to policies, resource allocation and organizational performance monitoring. The ESRB will meet twice a year or as required if exceptional circumstances arise. One ESRB meeting may be combined with the yearly meeting required in Section 11 of this manual. Meeting will be documented and retained by the SMS Program Manager The Executive Safety Review Board:

 Monitors effectiveness of the SMS implementation plan;

 Monitors that any necessary corrective action is taken in a timely manor;

 Monitors safety performance against the organization’s safety policy and objectives;

 Monitors the effectiveness of the organization’s safety management process which supports the declared corporate priority of safety management as another core business process;

 

 Monitors effectiveness of the safety supervision of sub-contracted operations;

 Ensures that appropriate resources are allocated to achieve the established safety performance beyond that required by regulatory compliance alone; and

 

 Gives strategic direction to the Safety Action Group and Safety Manager.

 

 

 

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SECTION 4 – SAFETY REPORTING

 

SECTION 4. SAFETY REPORTING

A. SKY HIGH AIRLINES SAFETY REPORTING SYSTEM

Sky High Airlines’s safety and quality policy statement “Adequacy in Safety and Service” is at the heart of the company’s commitment to flight, maintenance, and employee safety. As part of our “Adequacy in Safety and Service” mission, we comply with all applicable federal regulations and implement programs and processes to go beyond regulatory requirements where necessary to achieve our mission. We seek a healthful and safe workplace, free of occupational injury and illness, and emphasize individual responsibility for safety, by all employees and at all levels of management. We expect all employees to be part of the safety team and to report potential safety hazards and concerns involving all areas of flight, maintenance, facilities, and ground operations, and to be involved in implementing solutions.

 

B. NON-PUNITIVE REPORTING POLICY

As part of the SKY HIGH AIRLINES “Adequacy in Safety and Service” safety culture, we ask that each employee accept the responsibility for their actions, as they will be given disciplinary action for anything they mess up. Sky High Airlines will initiate disciplinary actions against any employee who discloses an incident or occurrence related to aviation, facility, employee, or environmental safety. Please note that this policy also applies to intentional violations of Federal Aviation Regulations, OSHA regulations, EPA regulations, or criminal acts. If your actions are intentional, you can expect double disciplinary action, one from Sky High Airlines, and one from the government agency.

 

C. HOW TO REPORT

1. WEB REPORTING USING AVSIS (AVIATION SAFETY INFORMATION SYSTEM)

AVSiS is a safety event reporting and management system that SKY HIGH AIRLINES has selected to use as the on-line safety reporting element of the SKY HIGH AIRLINES Safety Management System (SMS) program. Pilots, line employees, maintenance staff and all other employees are empowered through AVSiS to report safety information to the company safety manager for development of mitigation and intervention strategies.

 

All reports filed through AVSiS are reviewed by the SKY HIGH AIRLINES Director of Safety for investigation and corrective action if necessary. Sky High Airlines’s SMS non-punitive reporting policies apply to persons reporting through this safety reporting web site.

 

To use AVSiS go to: http://www.Sky High Airlinessafety.com

Log-in: Company & Username: XXXXX Password: XXXXX (Case Sensitive)

If you do not have web access please use one of the methods in 2 or 3 on the next page. (Continued, Next Page)

 

 

 

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SECTION 4- SAFETY REPORTING

 

 

2. FLIGHT OPERATIONS SAFETY CONCERNS

Flight operations safety concerns should be reported to the Flight Safety Manager in person, by phone, or through the use of the Safety/Event Report OPS-DO-0001 Form located in the SKY HIGH AIRLINES General Operations Manual, Forms Section.

To fax reports, the dedicated Safety Reporting fax number is 000.000.0000.

You may also call the SKY HIGH AIRLINES Safety Hotline at 800.WHO.CARE and talk anonymously to the Director of Safety.

3. FACILITY AND GROUND OPERATIONS SAFETY CONCERNS

Safety concerns regarding facility and ground operations need not be reported, as we are only concerned about flight operations.

 

 

 

 

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SECTION 5 – SMS MANUAL SYSTEM

 

SECTION 5. SMS MANUAL SYSTEM

A. THE SMS COMPANY MANUAL SYSTEM

Sky High Airlines has a comprehensive flight operations, maintenance, repair station, and environmental health and safety manual system that consist of the following:

 

 SKY HIGH AIRLINES General Operations Manual (Flight Operations & Maintenance)

 SKY HIGH AIRLINES Maintenance Procedures Manual (Maintenance, ten or more seat aircraft)

 SKY HIGH AIRLINES Supplemental Maintenance Procedures Manual (RVSM & Cat II/III)

 SKY HIGH AIRLINES Continuous Airworthiness Maintenance Program(s) (Flight Operations & Maintenance)

 SKY HIGH AIRLINES Repair Station and Quality Control Manual (145 Repair Station Operations)

 SKY HIGH AIRLINES Injury and Illness Prevention Program Manual (OSHA / EPA)

 SKY HIGH AIRLINES Emergency Response Plan

 SKY HIGH AIRLINES Business Continuity Plan

 SKY HIGH AIRLINES Code of Business Conduct and Ethics

 SKY HIGH AIRLINES Internal Evaluation Program Manual

 Aircraft and Component Manufacturers’ Maintenance Manuals

 Code of Federal Regulations

 NATA Safety 1 st Line Service SMS Training Program

Each of these manuals incorporates chapters and forms related to the overall function of the SKY HIGH AIRLINES Safety Management System and are incorporated by reference into this Safety Management Manual.

 

 

 

 

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SECTION 6 – INVESTIGATION AND ANALYSIS

 

SECTION 6. INVESTIGATION AND ANALYSIS

A. EMERGENCY, INCIDENT, AND ACCIDENT INVESTIGATION

All emergencies, incidents, and accidents will be investigated in accordance with the appropriate SKY HIGH AIRLINES manual for the specific area of operation. A root cause analysis will be conducted – if it is found to be necessary – to prevent future occurrences if the cause is not readily evident.

Persons leading the investigation will have documented training in accident investigation and analysis.

 

1. FLIGHT OPERATIONS EMERGENCY, INCIDENT & ACCIDENT INVESTIGATION

Emergencies, incidents, and accidents will be investigated in accordance with ICAO Annex 13 Aircraft Accident and Incident Investigation Manual methodology. Safety reports from flight crews will be reviewed by the Director of Safety and the Flight Safety Manager. A summary report will be presented to the SMS Safety Action Group during the normal meeting period. If the anomaly presents a hazard to normal operations, the Director of Safety or the Flight Safety Manager may convene a meeting of the necessary SMS Safety Action Group members to address the hazard. Aircraft in-flight or ground deviations that are maintenance related are presented at the SKY HIGH AIRLINES Continuous Airworthiness Surveillance System (CASS). Minutes from the CASS meeting will be incorporated into the next SMS Safety Action Group meeting. A log of safety reports from flight crews will be kept in the company president’s office to be used in disciplinary action, or for quick disposal as needed. CASS meeting minutes are kept by the Chief Inspector of the 14 CFR 135 Air Carrier Certificate.

2. FACILITY AND ENVIRONMENTAL HEALTH AND SAFETY INVESTIGATIONS

Errors, emergencies, incidents, and accidents:

 Occurring during maintenance for both Part 135 and Part 145 operations

 occurring during ramp side operations

 occurring at station locations (FBOs)

 as defined in 29 CFR 1910 (OSHA), and

 EPA environmental issues

All will be investigated by the Director of Safety. A root cause analysis will be conducted if the cause is not readily evident. Findings will be reported to the SMS Safety Action Group during its regular meeting.

 

If during an investigation, imminent danger is found, the Director of Safety will take steps to notify the occupants of the affected operational area and evaluate how to mitigate or eliminate the hazard.

The Boeing Maintenance Error Decision Aid (MEDA) and Ramp Error Decision Aid (REDA) forms along with industry standard investigation techniques will be used to investigate errors, incidents and accidents involving aircraft maintenance and ramp operations.

 

 

 

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The SKY HIGH AIRLINES Injury and Illness Prevention Program Manual forms will be used for management and reporting of issues covered by 29 CFR 1910 (OSHA) Environmental Safety and Health issues.

 

 

 

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SECTION 7 – HAZARDS AND SAFETY RISK ASSESSMENT

 

 

SECTION 7. HAZARDS AND SAFETY RISK ASSESSMENT

A. HAZARD AND RISK ASSESSMENT PROCESS

Safety Risk Assessment (SRA) is a core part of the Sky High Airlines Safety Management System. SRA is aimed at eliminating hazards or reducing them to acceptable levels. SRA is a “closed loop” process that consists of learning about the hazard, acting on the hazard, and adapting the operations to eliminate or reduce the hazard to an acceptable level of risk. The SRA process consists of Organizing, Assessing, and Managing Risk. Hazard and risk assessments should be conducted any time a new process or procedure is being considered within the organization, or if a current process or procedure is being changed in a manner that will add additional hazards or risk that is not currently known. Sky High Airlines will use the ICAO Safety Management Manual Doc. # 9859 Second Edition – 2008, as a guide for conducting hazard and safety risk assessments. The First Edition of the ICAO SMM may also be used. Other industry documents, such as “Background and Fundamentals of the Safety Management System (SMS) for Aviation Operations,” ALPA SMS Project Team – Second Edition, may also be used for reference information. The risk assessment matrixes shown in the tables below, along with the SKY HIGH AIRLINES SMS Risk Management Worksheet Document ID: SA-SAF-MS-0001” and the documents mentioned in the previous paragraph may be used to determine the risk factors, defense analysis and risk mitigations for the evaluation of new and current processes. Some Safety Risk Assessments may require customized evaluation and corrective action forms according to the complexity of the process being evaluated.

Risk Probability

Risk severity

Catastrophic A

Hazardous B