Service quality improvement | Blackboard Masters

Business Finance – Operations Management
The final version of your Research Project should be 10 to 12 double-spaced pages (not including the title page, reference page, tables, appendices, etc.). The paper will be an original business research project that tests a hypothesis of your choice. The research can relate to your place of current/previous employment or other contexts of interest. Sample topics could include, but are not limited to:• Manufacturing quality/cost improvement• Service quality improvement• Systems design• Accounts receivable/billing/accounts receivable aging• Marketing/advertising Issues• Sales of goods• Investments• Product safety• Workplace safety• Labor pools• Human resources matters of broad concern• Population studiesFor your Research Project, you will be combining all parts that you have worked on from Weeks One through Five. Your paper should be formatted as follows:• Part 1: Introductiono Background information about your research project (Week One)o Describe the management dilemma (Week One)o Ethical Concerns (Week Two)o Develop and explain your hypothesis (Week One)• Part 2: Literature reviewo Background research on at least three scholarly sources (Week One)• Part 3: Datao Secondary data (Week Three)o Measurement benchmark and scales (Week Three)o Plans for using observations, focus groups, interviews, or surveys (Week Four)o Plans for analyzing data (Week Five)o Plans for how to analyze results (Week Five)• Part 4: Resultso Summarize and display the results of your research. Provide charts, graphs, tables, and so forth, as they might apply to your research.o State whether you reject or fail to reject the null hypothesis based on your study; explain.• Part 5: Conclusiono Summarize the entire study and reflect on it Consider the “take-home” message that management and other decision makers can use from this research to make informed business decisions. Include the strengths and weaknesses of the study and suggestions for future research.• Part 6: Referenceso Include a separate references page and cite all references within the text of the paper.• Part 7: Appendixo If applicable