RVShare Customer life Cycle

Hello,
Please see the guidelines under the “RVShare Guideline document”
Please also look at the Chapter 8 page 7 of the pdf, it is showing the Customer Life Cycle.
Please answer all questions on the documents and if needed you can also look up in the book link I attached in the document.
Please add reference to any other link or document you used to research the answer as I need them.
Thank you o much.