quality management

I would like to have a part of a report the parts that will be required are data collection and analysis it is between two companies Zomato and Talabat and the are based in Qatar. I have made the necessary surveys and collected the data. The Gap Analysis should require differences among perceptions and expectations scores that was collected in the surveys
Data collection (whom you contacted, problems that you faced, profile of some respondents)
Data analysis (GAP Analysis),