Performance Improvement Tools and Techniques
Select two tools or techniques, briefly describe them, and apply them in a scenario. Make sure to explain how you would use them in the process of performance improvement.
- In which step of the team-based performance improvement process would you use them?
- There are various performance improvement tools and techniques, such as brainstorming, cause and effect diagram, FMEA, and so forth. (Please set it up according to the outline)
- The Name of Tool 1
- What is this tool? Please describe it.
- Explain how you would use Tool 1 in the process of performance improvement (You identify one process from Figure 10.4. Team-based performance improvement process to discuss).
- The Name of Tool 2
- What is this tool? Please describe it.
- Explain how you would use Tool 2 in the process of performance improvement (You identify one process from Figure 10.4. Team-based performance improvement process to discuss).
Figure 10.4. Team-based performance improvement process
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- Research and define performance expectation.
- Design and redesign process/education.
- Implement process/education.
- Document and communicate findings.
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