Management business and finance homework help

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Describe service problems that you encountered in a recent service experience. Then categorize the service failures that occurred as tangible, reliability, responsiveness, assurance, or empathy.

Name some products/services that in your opinion have relatively poor (or high) degree of quality.  Discuss if these products are generally associated with poorly managed (or successful) companies?

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Suggest ways that management can recognize the existence of fear in an organization.  What strategies might managers use to deal with and eliminate fear?

 

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