In what ways do Andrew Gregory’s technical, human and conceptual skills influence how he aims to maintain an environment that encourages innovation, customer service and sustainability at McDonald’s Australia?In what ways do Andrew Gregory’s technical, human and conceptual skills influence how he aims to maintain an environment that encourages innovation, customer service and sustainability at McDonald’s Australia?
Written response to questions following a structured paragraph format is required. This is an individual assessment and should not exceed 1500 words. Read the case titled ‘Managing McDonald’s Australia’ (link provided below) and answer the following six (6) questions: 1. Provide a summary of McDonald’s organisational history. 2.As an organisation, what is the purpose of McDonald’s, what are the company values, how is the organisation structured, and what importance do people play in helping the organisation meet its purpose? 3. As the CEO of McDonald’s Australia, what is Andrew Gregory’s role? Using the four functions of management as a guide, what activities does he need to undertake in managing the Australian operations of McDonald’s? How would this differ for an assistant manager at a McDonald’s restaurant? 4.In what ways do Andrew Gregory’s technical, human and conceptual skills influence how he aims to maintain an environment that encourages innovation, customer service and sustainability at McDonald’s Australia? 5.What management roles would Andrew Gregory be playing as he (a) has weekly conferences with his management team at McDonald’s Australia; (b) assesses the feasibility of adding a new product to the McDonald’s menu; and (c) keeps employees focused on the company’s commitments to its customers? 6.What could other managers learn from Andrew Gregory and McDonald’s approach? Are there any differences in being a CEO at McDonald’s Australia and being a CEO at non-profit organisations? If so, what would they be? Additional resources to assist the development of your assignment include the movie titled ‘The Founder’ (provided below) and the company website https://mcdonalds.com.au