HR/talent management practices

https://www.youtube.com/watch?v=3S9J0IGmRPo
https://www.youtube.com/watch?v=-DYigfNJQlg
https://www.youtube.com/watch?v=_wTX6BXgXow
https://www.youtube.com/watch?v=5mknIg_Abfw

1. What are the key sources of Zappos.com’s competitive advantage? How would you describe the key
   elements of the company’s business strategy?
2. To what extent is the company’s holacracy structure aligned (or misaligned) with the other organization
   design elements (job design, management style, HR/talent management practices)? What are your
   recommendations for making changes to the company’s organization design to better align with Hsieh’s vision
   of a holacracy operating structure?
3. How would you articulate Zappos.com’s talent management strategy? What are the key elements of the
   company’s approach to talent acquisition, assessment, development, and retention? In what ways are the
   company’s talent management practices distinctive in its industry?
4. How should the company tackle the twin challenges of surging employee turnover and deteriorating labor
   market reputation (e.g., dropped off Fortune’s Best Place to Work) due (in part) to the transition to holacracy
   and self-governance?

Sample Solution

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