How would you suggest mobilizing your transcription group to address the quality problem and recommend solutions?

Instructions:
Case studies 11a and 11b involve scenarios you might face as a supervisor. Describe in brief detail what you would do in each situation. Use the questions provided to guide your response. Your response to each case study should range between 200-250 words for a total of 400-500 words. Please do not post separate discussion board messages for each case study. Post only one message to the discussion board containing your responses to both scenarios.

For full credit, you must cite at least one page in our textbook or other reference material FOR EACH CASE. Use APA style citations please.

CASE STUDY 11a: The Generalized Quality Problem (10 points)
You are supervisor of the central transcription service at City Hospital. Your group includes several transcriptionists who handle all the dictation from laboratory and radiology and the typing for several department managers as well as all medical record transcription.
You are in the habit of holding a brief informational meeting with your staff early each month. At your June meeting you felt obliged to point out that quality was slipping and that errors were on the increase and that more care had to be taken with transcription. (Straight typographical errors, such as misspelled words, had dropped to a minimum thanks to automatic spell-checking programs, but omissions and errors in word choice seemed to have increased.)
At your July meeting you made the following statement: “The overall quality of transcription has not improved at all over the past month; if anything, it has gotten even worse. I expect all of you to begin improving your work quality immediately.”
It is now almost time for your August meeting. In your estimation, transcription quality has not improved in the slightest. It is your feeling that as many as half of your employees are contributing to the problem, but you have yet to identify all the offenders by name.
Questions:
1. Should you address this continuing problem with the group at large at your August meeting? Why, or why not?
2. Should you do some research aimed at identifying the more troublesome employees and address their quality problems at the August meeting? Why, or why not?
3. How would you suggest mobilizing your transcription group to address the quality problem and recommend solutions?

CASE STUDY 11b: Your Department’s Staff Meeting (10 points)
There are 15 people in your department at City Hospital. It has been your practice to hold a weekly staff meeting at 3:00 PM each Wednesday. Rather, we should say that you attempt to hold it at 3:00 PM because about half of your people are more than five minutes late, and a couple of them are usually late by 15 minutes or more. And one of these late-late comers can always be counted on to ask, “What have I missed?”
You have made repeated announcements about being there on time, but to no avail. Come Wednesday at 3:00 PM you usually find yourself and the same six or seven punctual attendees present and waiting for the latecomers.
Question:
Without immediately resorting to disciplinary action (which should always be the last resort), what can you do to improve punctuality in attending your staff meetings?

Becca is a 10.2-year-old Caucasian female, referred to specialty mental health by her pediatrician. According to Becca’s foster parent, she is having difficulty falling asleep resulting in problems with daytime fatigue. Becca is the oldest of 3 children and was removed from her biological parents home due to neglect, exposure to substance abuse and domestic violence

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Becca is a 10.2-year-old Caucasian female, referred to specialty mental health by her pediatrician. According to Becca’s foster parent, she is having difficulty falling asleep resulting in problems with daytime fatigue. Becca is the oldest of 3 children and was removed from her biological parents home due to neglect, exposure to substance abuse and domestic violence. Becca shared that she had not had difficulty falling asleep in the past but for the past four weeks in foster care she has. She reports that she feels worried about her biological parent’s health and safety, and she has difficulty “not thinking about it.” Observations by the foster parent include that Becca will go through her bedtime routine in a typical fashion willingly, and she appears physically tired (yawning, wiping eyes). When she lays down, this is when Becca begins having worrying thoughts. She said she occasionally has thoughts that her parents are dead or don’t have a place to stay. She also reports that sometimes she will replay the last fight they had, where her dad said, “I may as well just kill myself.” Although Becca has since had contact with her father, his words and the events were highly stressful to her. On most nights, it takes Becca between 2 to 4 hours before she can fall asleep. She has tried counting sheep, having warm milk, reading a book and snuggling with her teddy bear. The sleep disruptions Becca is experiencing are impacting her ability to concentrate in school. She has been found napping during reading class on several days and doesn’t feel well enough to participate in physical education.

Simon, Duncan and Mentrikoski (2014) report that sleep difficulties and pediatric insomnia have a host of secondary symptoms including reduced ability to concentration and problem solve, increased mood irritability and disruptions, and impoverished motor control (p 566). One of the most obvious ways I would have modified Becca’s course of treatment would if she could have utilized a Behavioral Health Clinician rather than specialty mental health. Due to the nature of her presenting symptoms and context of situational assessment, Becca was diagnosed with an Adjustment Disorder with mixed anxiety and depressed mood. She was referred to 8-12 sessions of play therapy using cognitive behavioral interventions to help her develop self-soothing skills.

While Becca’s course of treatment was relatively brief in the Mental health world, it is this clinician’s belief that a similar amount of improvement could have occurred within a 30-minute behavioral health consultation. Using Collaborative Problem Solving, a Plan B conversation could have provided sufficient emotion regulation, patient-centered buy in and increase her ability to develop problem-solving pathways (Greene & Ablon, 2014). Unfortunately, within the specialty mental health world with encouragement from other systems (child welfare, attorney) the treatment was highly activating and made her problems worse. Becca was viewed as a victim which opened a host of additional difficulties. She started to see her parents as perpetrators making the reunification much more challenging. She began using her ‘victim’ identity as the reason she could not adapt or implement new skills. Becca resented coming to therapy as she was missing school and time with her peers.

During her episode of care in the mental health system, specific, measurable, achievable, realistic/relevant and timed (SMART) goals and objectives were developed as part of her treatment plan (Bovend’Eerdt, Bottell & Wade, 2009). “Becca will learn 3-5 self-soothing skills to help her sleep. She will increase her sleep from 5 hours per night to 7 or more for at least two months in duration.” What I understand more fully now, is the self-soothing skills that were implicitly taught to Becca, did not improve her sleep. Rather the collaborative problem conversation surrounding her primary concern (parents safety) and how she could reduce her anxiety surrounding this (call them, pray for them, write them letters) ultimately improved her medical condition. The Plan B conversation took about 15 minutes, rather. I am very optimistic about the use of behavioral health in an application with youth to prevent situations like Becca’s. Thousands of dollars in health care costs, time of attendance and most importantly the increased symptomology lend to the awareness that our system needs to change.

Research 3 different Current Health Care Topics or Concerns on the Internet and discuss why you think they are important to your future career as a Health Care Professional

Please research 3 different Current Health Care Topics or Concerns on the Internet and discuss why you think they are important to your future career as a Health Care Professional. How will this affect your job security, education, vacation time, pay or anything else that is important to you. The topic is Nurse Practitioner. This should be submitted in a Word Document, 3-5 pages in MLA Format. It is worth 100 points. This is in place of your Midterm Exam. Some Good Resources to use – which you must also document in your paper- are USA Today, your local newspaper, any News Media such as the NBC, ABC, or CBS Nightly news. Again, you can find any of these on line.

Articulate the difference between evidence and opinion

Learning outcomes: 1. Articulate the difference between evidence and opinion 2. To construct a literature review on a negotiated topic 3. To discuss the concepts of service development and improvement 4. Demonstrate the ability to apply management and change management theory to practice It is important that you make it clear how you would bring the change about and provide rationale for that. Remember to look at the models of change management you would be required to use in implementing the change. My chosen change is outdoor play for children in a behavioural emotional and social school as they do not currently play outside at break time and most children within the school have a diagnosis of adhd.