REFERENCE
Textbook: Carroll, R. L. (Ed.). (2009). Risk management handbook for health care organizations (Student ed.). San Francisco, CA: Jossey-Bass.
Please write up 150 to 200 word count for Question 1 to 8; try and relate the material to real-life applications and also to the textbook and health care risk management. Cite and Reference all work!

1. Review the scenario below.

ABC Hospital is a small, privately owned community hospital. It has been struggling to survive financially, as reimbursement rates have declined and consumers are being drawn to the larger state-of-the-art hospital facilities in urban areas that are perceived to have better quality. ABC Hospital was built in 1960 and has been operating in the same manner for decades. The hospital meets legal and regulatory requirements but has not kept pace with some of the newer technologies and patient conveniences becoming more prevalent in the health care industry.

Write a 50-100 word response to each of the following questions:
Mandatory Question: What strategies can the organization take to survive, improve its performance, and compete with other hospitals over the next 5 years?
Mandatory Question: What are some advantages or disadvantages of these strategies? Provide specific examples to support your answers.

2. XYZ Health Department provides services to county residents. Budget cuts have forced the department to cut back on some services and lay off staff, increasing the workload of the remaining staff. Morale among staff has declined, and county residents have complained that they are not treated with dignity and respect and are not receiving high quality care and service.
Write a 50-100 word response to each of the following questions:
Mandatory Question: What strategies can XYZ Health Department implement to provide high quality care and services to the county residents and to help increase customer satisfaction?
Mandatory Question: How can these strategies help minimize risk and improve quality? Provide specific examples to support your answers.

3. RMF: What approach and tactics may organizations use to stay abreast of the rapid changes occurring in the health care industry?

4. SUMMARY

This week, you focused on strategies organizations may use for ongoing performance improvement in the changing health care industry and current and future trends in risk and quality management in health care. By implementing a strong performance-management system that incorporates risk management and quality management, organizations will be better equipped to comply with regulatory and accreditation requirements and better positioned to address the many challenges that lie ahead: improving patient safety, delivery of care and services, health outcomes, communication, employee morale, customer satisfaction and decreasing errors, negative events, and litigation. With the attention of the health care reform movement and the millions of people who receive health care services, these challenges require extraordinary focus and commitment from all stakeholders.

What are some of the challenges organizations encounter in determining and agreeing on which strategies to use to improve performance?
How can organizations communicate, educate, and train staff on the changes that have a direct effect on their daily operations?

5 . Chap 11- CONCLUSIONS- Read the conclusion below and share your thoughts on what you think about Classifications and Reduction of medical errors.
Given the complexity of health care situations and how they produce
medical errors, it is important to have a conceptual schema for their classification and analysis. We have outlined one schema, drawing heavily on
the work of James Reason. It is offered because it is practical and draws on
the extensive work done on the psychology of human error and human
factors in health and other fields, as well as organizational antecedents
of errors and more recent studies involving the introduction of checklists.
It is applicable to a wide array of situations and leads to the use of
some, if not all, the techniques of continuous quality improvement, but
overcomes some of the biases exhibited by both those who espouse such
techniques and those who avoid them. The next step is a continuing dialogue to improve our ability to identify and further codify both individual and organizational responses associated with each category of error, keeping in mind that any system must be capable of handling the multiple individual and systemic causations behind medical errors and enhance access to relevant arrays of responses and tactics.
Past Improvement and Future Expectations
On the 10th anniversary of the publication of To Err Is Human, Wachter
(2010) evaluated the success of the patient safety movement. Although
his overall grade was a moderate B–, he noted a few areas of more significant
improvement. His highest assessment of A– was in the category
of national and international interventions, particularly the efforts of the
Institute of Healthcare Improvement (IHI), the state of Michigan’s intensive
care units (ICUs), and the WHO. Notably, all these efforts involved
the use of checklists, mentioned earlier as an effective approach.