revise your assignments into a complete 13-15 page paper and presentation in which you:

Identify a policy gap relating to a clinical issue or concern
Identify a solution for addressing the gap
Describe a plan for how you will implement the solution
Address an element of the proposed intervention and demonstrate your role as an advocate (—presentation).
In addition, address the following in your paper:

Describe the elements of Kingdon’s Agenda-setting theory that were operating in your project. Review Howie’s 2002 article, “Mandatory Reporting of Medical Errors: Crafting Policy and Integrating It Into Practice,” from study, if you need a refresher on the elements of Kingdon’s theory.
Format your final paper with completed reference list (and appendices if needed).
Resources:
Mandatory Reporting of Medical Errors: Crafting Policy and Integrating It Into Practice.
Grading Rubric

Critically analyze health policy proposals, health policies, and related issues from health care stakeholder perspectives.
14% :
Provides a comprehensive evaluation of health policy proposals, health policies, and related issues from health care stakeholder perspectives and provides evidence-based references that support the evaluation.

Advocate to improve health care delivery and outcomes.
14%:
Advocates to improve health care delivery and outcomes across a wide range of stakeholders.

Advocate for the nursing profession in the policy and health care communities.
15%:
Advocates for the nursing profession in the policy and health care communities and identifies avenues for nurses to participate in the policy reform process.
Advocate for social justice, equity, and ethical policies within all health care settings.
14%:
Advocates for social justice, equity, and ethical policies within all health care settings and identifies a variety of avenues for nurses to act as advocates.
Evaluate an intervention strategy in terms of both process and outcomes.
14%:
Provides a detailed evaluation of an intervention in terms of both process and outcomes and provides new evidence-based options for overcoming any challenges in the stated intervention strategy.
Describe a health care policy issue through the lens of Kingdon’s theory.
14%:
Evaluates a health care policy issue through the lens of Kingdon’s theory and provides evidence-based references to support the evaluation.
Communicate in a manner that is consistent with the expectations of a nursing professional.
15%:
Demonstrates exemplary writing skills, including adept integration of research into written documents that follow APA format without errors; error-free use of grammar, punctuation, and mechanics as expected of a nursing professional; and effective use of peer-reviewed and evidence-based references.
Written communication: Written communication is free of errors that detract from the overall message.
APA formatting: Resources and citations are formatted according to current APA style and formatting.
Font: Times New Roman, 12 point.

In this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants {CMAAs} who join the clinic.

Note: Physicians are hiring more CMAAs to help manage the increasing complexities of patient care and practice management, while also helping to implement cost-effectiveness and efficiency. The responsibilities of a CMAA can be tailored to the needs of the practice. You will manage front-office functions, manage patient flow, and handle a wide range of tasks that have been discussed in the past few weeks. As a CMAA, you may convey clinical information on behalf of the physician and follow clinical protocol when speaking with patients, but you cannot exercise independent medical judgments. You will also help to optimize patient flow, enabling the physician to see more patients with efficiency, all while following your State’s(South Carolina) scope of practice and working under the supervision of a licensed physician.
• The Project deliverables are as follows:
o Training Manual
o Title Page
o Course number and name
o Project Name
o Your Name
o Date
• The training manual should include the following topics: 8-10 pages APA format; Plagiarism needs to be no greater than 25%
o An introduction to the health care system
o The organization’s structure
o The process of checking patients in and out
o Scheduling patients
o Various community and patient resources
o Processes for how to interact with patients
o Health insurance plans
o Financial procedures related to the policies of the organization
o Clean claims
o Financial procedures related to the organizations cash flow
o Billing policy and procedures
o Protecting patients’ privacy
o Accounting and bookkeeping procedures and processes
o Office procedures for various forms of documentation (release of information, electronic health record)
o Health Insurance Portability and Accountability (HIPAA) rules and regulations
o HIPPA forms
o Advance directives
o Medical record responsibilities
o Obtaining patient demographics and insurance information
o Receive, triage, and route phone calls
o Review records for medical necessity
o Release of information guidelines