Question
Organizational structure
Due Week 6 and worth 300 points

You are the HR manager for a small retail company that sells a high volume of products over the Internet. Your company is growing rapidly due to increased Internet sales. Your company prides itself on providing high-quality products and services. The Customer Service department is integral to the success of the company. Over the past few months, the Customer Service department has been unable to fill its openings for Customer Service Representative positions. You suspect there could be a number of reasons for this, but you know you first need to look at the job, the work flow, the knowledge, skills, abilities, and experience the company is seeking to ensure the job reflects the current workload and expectations.

Write a six to eight (6-8) page paper in which you:

Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position. Suggest the major pros and cons of each selected approach. Recommend the approach that would be most effective in conducting the job analysis for this organization. Justify your recommendation.
Select two (2) out of the four (4) approaches to job design that are the most important for you to consider. Suggest two (2) challenges that you may encounter when designing a job using each of the selected approaches. Support your response with specific examples to illustrate the potential advantages and disadvantages of using each approach.
Using the four (4) approaches to job design, create two (2) strategies that the organization can implement to attract and select qualified applicants for the Customer Service Representative position. Justify the main reasons that the selected strategies would be effective.
Propose three (3) ways that you can use the information obtained from a job analysis to measure the performance of Customer Service Representatives. Provide a rationale for your response.
Use at least four (4) quality academic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:

Analyze issues involved in job design, resource planning, and recruitment.
Evaluate an organization’s approaches to and procedures for training employees to meet organizational goals.
Examine performance management issues and processes.
Use technology and information resources to research issues in human resource management foundations.
Write clearly and concisely about human resource management foundations using proper writing mechanics.

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Capstone Research Project

This summative assignment represents the Capstone Project of the entire Homeland Security and Emergency Management degree program. For this assignment, conduct research on a Homeland Security and Emergency Management topic utilizing the steps of the scientific method. This assignment will have incremental assignments to submit during Week One and Week Two of this course in order to ensure that you are progressing in proper research methodology and scope. The research question and hypothesis approval is due in Week One and a literature review will be due in Week Two. These assignments support the project, but they are graded separately and retain their own values separate from the Capstone research Project.

Conduct an original research project in one of the following topic areas. For reference purposes and review, these key homeland security areas and sub-disciplines can be reviewed at the U. S. Department of Homeland Security website.

Topics •Counterterrorism activities and programs in aviation security or law enforcement ◦General Counterterrorism ( see Department of Homeland Security | Counterterrorism) ◦Aviation (see Department of Homeland Security | Transportation Security) ◦Law Enforcement (see Department of Homeland Security | Law Enforcement)

•Border security activities and programs in protecting America (See Department of Homeland Security | Border Security) •Preparedness, response and recovery activities and programs in disaster response or disaster recovery (See Department of Homeland Security | Preparedness, Response & Recovery) •Immigration activities and programs in immigration enforcement (See Department of Homeland Security | Immigration) •Homeland security activities and programs in cybersecurity and privacy protection (See Department of Homeland Security | Cybersecurity) Once a topic area has been selected, formulate a research question and supporting hypotheses for approval by the instructor at the conclusion of Week One.

Use your approved research questions and hypotheses to develop research variables and a literature review for submission during Week Two. During Week Three, Four and Five, conduct research and write a research paper that is between eight pages in length (excluding the title and reference page) and includes the following basic structure. 1.Identify a key issue and explain the supporting research question in Homeland Security and Emergency Management. (1 page) 2.State one research hypothesis that may answer the research question. You may use one that you formulated for Week One assignment, “Research Project Prep.” (1 page) 3.Establish research variables for analysis and subsequent confirmation or refute of the research hypothesis. (roughly 1-2 pages) 4.Present results of research informing the proposed research variables. This research must be supported by at least eight legitimate academic resources, five of which can be found in the Ashford Online Library. The course textbook will not be considered for the resource requirement. (2 to 3 pages) 5.Analyze the research question and supporting hypothesis. (1-2 pages) 6.Construct a conclusion of research (results and answer of the research). (1-2 pages) 7.Include a reference page, which does not count towards the summative assignment’s page total. The reference page should be as long as needed to accurately account for all utilized research materials. Each item of the reference page should be in APA format and include where the reference was located (i.e., Ashford Online Library, Internet, etc.). The Capstone Research Project must be at least eight pages in length. You must use at least eight scholarly resources, other than the course textbook, to support your thesis. At least five of these resources must come from the Ashford Online Library. All sources must be properly cited in text as well as on the reference page. The Capstone Research Project must be formatted according to APA (6th edition) style. If you would like to refer to APA samples and tutorials, review the APA Checklist within the Ashford Writing Center, located in the Learning Resources tab in the left navigation bar.

Writing the Capstone Research Project

The Capstone Research Project: 1.Must be a minimum of eight (8) double-spaced pages in length (excluding the title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. 2.Must include a title page with the following: ◦Title of paper ◦Student’s name ◦Course name and number ◦Instructor’s name ◦Date submitted

3.Must address one of the topics found in the Capstone Research Project guidelines. 4.Must begin with an introductory paragraph that has a succinct thesis statement. 5.Must end with a conclusion that reaffirms your thesis. 6.Must use at least eight scholarly resources, including a minimum of five from the Ashford Online Library. 7.Must document all sources in APA style, as outlined in the Ashford Writing Center. 8.Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center.

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