The role of knowledge management systems

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Explain the role of knowledge management systems. Explain what is meant by expert systems.
Scenario A

You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.

Scenario B

You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.

After you chose your scenario (A or B), compose a paper that addresses the elements listed below.

Explain the role of knowledge management systems.
Explain what is meant by expert systems.
Explain what is meant by content management systems.
Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system.
Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits.
Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems.

Sample Solution

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cyber security planning & Management

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Each week you will be asked to respond to a relevant discussion question based on the topics covered that week. In your syllabus, there is a Discussion Board rubric that clearly communicates expectations for participation, please see the NEC Grading Matrix for Discussion Board Postings as an example. Each DISCUSSION is worth 20 points (weekly).

It is important to understand that humans and technology interact in all information systems. Why do you feel businesses must spend time and money to educate their employees on security matters? Post your initial DISCUSSION response by the end of day on Thursday and reply to at least two other students by the end of day on Sunday. 

Born good? Babies help unlock the origins of morality

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       Born good? Babies help unlock the origins of morality       

Duration: 13:33 Then you must write comments on one (1) of the videos  provided (8-12 sentences) and reply at least two (2) peers posting in a meaningful manner 5-6 sentences