Project 3 Quality Improvement in healthcare email

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Module 03 Project

Patient Satisfaction in Quality Improvement

Competency
Evaluate the role and importance of patient satisfaction.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
* Emergency room services
* Intensive care
* Surgical care
* Obstetrics
* Diagnostic services
* Some rehabilitation therapies
* Inpatient pharmacy services
* Geriatric services
* Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.
Instructions
Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.
Emails are typically formatted in the following way:
1. Begin with a greeting
2. Thank the recipient
3. State your purpose
4. Add your closing remarks
5. End with a closing
Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.
APA formatting for the email, and proper grammar, punctuation, and form is required.

Genogram and Reflection

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Students will construct a Genogram of their family, and write a 3 page reflection paper on what they learned from this exercise.

A Genogram is a graphical representation of several generations of a family that presents detailed information on relationships among individuals.  A Genogram includes basic family information, including names of family members, gender, year of birth, year of death.  It also includes nature of family relationships, emotional relationships, and social relationships.  It is a way of mapping family patterns and relationships across at least three generations.  A Genogram creates a visual demonstrating the nature and degree of intensity of the emotional responses that are passed down from generation to generation. 

Begin by writing down what you know about your family and those relationships.  Then interview five members of your family, including at least two members of your extended family.  Ask questions about family relationships and significant events. Be mindful that these discussions may be difficult for some family members.  Your conversations with family are designed to help you understand how family members relate to each other.  Information gathered should include, but is not limited to:

Names, ages (or year of death is deceased), of family members in each generation, including parents, step-parents, significant others, siblings, step-siblings, etc.

What are (or were) relationships like between different family members (emotional relationships)?

Use standard genogram symbols to represent family members & their relationships, both normal and dysfunctional. 

Once youve made your genogram, write a 3 page reflection paper.  This paper should include (but is not limited to):

What was your experience like in interviewing family members?

As you look carefully at your Genogram, what patterns can be identified?

Describe those patterns, and whether they represent strengths, resiliencies, or dysfunctional patterns.

It is said that Genograms are a way of looking backward in order to make sense of the current so that one can have choices about what is passed on to the future.  Describe how this applies to you and what you discovered through this process.

project 3 Executive Summary Explaining FIFO and LIFO

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Write an Executive Summary Explaining FIFO and LIFO

Competency
Analyze decisions that impact the healthcare delivery system.
Instructions
The Gotham City Hospital, a mid-sized hospital, has hired you as an expert consultant for healthcare organizations. They have requested an executive summary, between 3-4 pages that explains to their management team (administrators and medical staff) the difference between FIFO and LIFO delivery systems. The summary needs to cover both the risks and benefits the two delivery systems could have in the procurement and use of medical resources at the hospital.
Write an executive summary of at least 3 pages comparing and contrasting the use of FIFO and LIFO supply chains in a healthcare setting.

Make sure that the Executive Summary includes the following;
* Address the benefits and risks of using a FIFO delivery system in a healthcare setting.
* Address the benefits and risks of using a LIFO delivery system in a healthcare setting.
* Make a recommendation based on your research and back it up with evidence.
NOTE – APA formatting in the reference list and proper grammar, punctuation, and form are required. APA help is available from this link – APA.

Week 3 Discussion – New Kid at School

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Week 3 Discussion – New Kid at School

After completing this week’s Readings and Resources, respond to the following questions.

You have just become the new principal at a school in your town. You have followed a well-loved principal who has been at the school for fifteen years. During discussions at staff meetings, you constantly hear, “When Ms. A was here, she would” and the teacher expounds on the strategies of Ms. A. Someone verbalizes a problem that exists, and you hear a teacher say, “Now when Mrs. A was here, she” and this teacher explains how Ms. A would have handled it. (It reminded you of the days when you were a substitute teacher, and the students would constantly remind you of the way their teacher would have responded). 

Additionally, in one of the first staff meetings early in the year, the teachers inform you that on Fridays their former principal would bring all the students into the gym and allow the teachers to leave 30 minutes early. Keep in mind the suggestions of Ms. Bohn as you respond to the following questions:

  •  What should you say when teachers remind you of Ms. A. and her wonderful love for them.
  • You know that the school is about to be placed on the district’s list of low-performing schools. Should you remind them of that as you defend your own leadership? Do you even need to defend your leadership?
  • Lastly, how will you respond to the fact that for many years the staff left thirty minutes early on Fridays while the principal handled student dismissal from the gym? (Maybe you are all for it)!

Your initial response is due by 11:55 p.m. Eastern Time on Wednesday and should be between 200-250 words. The initial posting should be a statement of your point of view on the question, supported by the required readings. You are also required to post a response to at least two of your fellow classmates by 11:55 p.m. Eastern Time on Sunday and it should be between 50-75 words each. The responses should also be a substantive response that demonstrates a comprehension of the reading material. Responses such as “I agree” or “I disagree” are not acceptable or will not be counted as a response.