competency

Evaluate the role and importance of patient satisfaction.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.

Scenario Continued

You started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.

Instructions

Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.

Emails are typically formatted in the following way:

1. Begin with a greeting
2. Thank the recipient
3. State your purpose
4. Add your closing remarks
5. End with a closing

Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.

APA formatting for the email, and proper grammar, punctuation, and form is required.

 

ENG 122
Refutation Essay Assignment
For this assignment you will be writing a 2-3 page refutation
essay that addresses and refutes a viewpoint that opposes your
own.
This essay must contain an introduction that engages the reader
and presents a thesis statement and a body that summarizes the
opposing views, makes concessions (if necessary), challenges the
opposing views, and presents a different perspective or new
approach if appropriate.
It must also contain a conclusion that restates the thesis and
looks to the future.
Remember to include transitions between sections as well as
between individual ideas within paragraphs.
This paper must utilize APA formatting and use at least 3
sources from the Opposing Viewpoints database, which can be
found through the Wilmington University library site.  
Examples of Refutation Arguments:
Why you disagree with a specific law.
Why you disagree with a specific political policy.
Why you disagree with rules being used by an organization,
company, or school.
Why you disagree with a specific approach to a project, job, or
task.
Resources for this Assignment:

 Chapter 13 of
Argument Today
includes:
o  Possible structural patterns (page 261)
o  How to organize and draft your refutation (pages 266-
268)
o  10 things you need to know about refutation writing
(page 270)

 Example refutation: pages 272-275 in
Argument Today