As a human services professional and agent of social change, you will undoubtedly encounter conflict. To be a leader in the helping professions, you must be able to effectively manage this conflict and use it to positively impact the lives of individuals. Because your reactions to difficult situations can influence how others perceive you, it […]

Introduction: Classical conditioning involves a learned association (when one thing happens, you expect another thing to happen because they have been paired together several times). We all encounter instances of classical conditioning in life every day. We are often so used to these learned associations that we don’t pay them much attention. Operant conditioning involves […]