Aging client

Individual Name:

Institution:

Program Type:

Bich Bui

Chamberlain U Pearland BSN

BSN

Time Use and Score

Date/Time Time Score

Video Interaction: Aging client 6/14/2019 1:58:00 PM 3 hr 38 min 100%

Module Report
The Communicator 2.0

Video Interaction: Aging client

Tutorial:

Module:

Stage 1 (2 of 2 Correct)

Scenario Case management nurse Darcy and student nurse Jamie are visiting with Mr. and Mrs. Silver.

Character Nina Stein

Selected Option/ Result “Tell me what is concerning you most.” Result: Correct

Rationale
Open-ended questions are a therapeutic communication technique
because they allow the client to direct the conversation and verbalize
related thoughts and concerns.

Character Steve Silver

Selected Option/ Result “I will explain everything that is in the papers.” Result: Correct

Rationale

Reflection is a therapeutic communication technique because it
directs questions and feelings back to the client in relation to what
the nurse understood and heard, while encouraging the client to
explore feelings and ideas about a situation.

Stage 2 (2 of 2 Correct)

Scenario Case management nurse Darcy is meeting with healthcare team
members regarding Mr. and Mrs. Silver s transfer to the skilled unit.

Character AP Trudy

Selected Option/ Result
“We need to involve their daughter in all
decisions about their care, so could you go invite
her to meet with us?”

Result: Correct

Report Created on: 6/14/2019 04:37 PM EDT REP_NTIndv_CommModuleReport_1_0

Page 1 of 3

Rationale
Assertive communication is an effective style of interpersonal
communication because the nurse uses a combination of honesty
and tactfulness to ensure the rights of self and others.

Character Student nurse Jamie

Selected Option/ Result “We need to continue to remind Mrs. Silver of the move.” Result: Correct

Rationale
Assertive communication is an effective style of interpersonal
communication because the nurse uses a combination of honesty
and tactfulness to ensure the rights of self and others.

Stage 3 (2 of 2 Correct)

Scenario Nurse Darcy is discussing Mr. Silver and Nina s concerns about the transfer.

Character Nina Stein

Selected Option/ Result “You re telling me that you feel your mother s behavior is a result of the transfer?” Result: Correct

Rationale
Paraphrasing is a therapeutic communication technique because it
allows the nurse to restate information provided by the client to
determine whether or not the communication is mutually understood.

Character Steve Silver

Selected Option/ Result “When did she start acting differently?” Result: Correct

Rationale
Focused questions are a therapeutic communication technique
because they allow the nurse to clarify a message, collect data,
encourage feedback, and confirm the client s ideas and beliefs.

Stage 4 (2 of 2 Correct)

Scenario Mr. and Mrs. Silver are not receiving the requested foods in the skilled facility.

Character Aide Tim

Selected Option/ Result “I ll meet with the dietitian to discuss this issue.” Result: Correct

Rationale
Assertive communication is an effective style of interpersonal
communication because the nurse uses a combination of honesty
and tactfulness to ensure the rights of self and others.

Character Steve Silver

Selected Option/ Result “Tell us more about the foods that are appropriate for your diet.” Result: Correct

Report Created on: 6/14/2019 04:37 PM EDT REP_NTIndv_CommModuleReport_1_0

Page 2 of 3

Rationale
Open-ended questions are a therapeutic communication technique
because they allow the client to direct the conversation and verbalize
related thoughts and concerns.

Stage 5 (2 of 2 Correct)

Scenario Nurse Darcy has a care conference to discuss Mrs. Silver s care.

Character Nina Stein

Selected Option/ Result
“I hear you say that your father is tired and that
you re concerned about your mother s safety, but
you want to know about other options.”

Result: Correct

Rationale
Exploration is a therapeutic communication technique because it
encourages the client to delve deeper into a topic or issue of
concern.

Character Steve Silver

Selected Option/ Result “Fifty-five years is a long time.” Result: Correct

Rationale
Focused questions are a therapeutic communication technique
because they allow the nurse to clarify a message, collect data,
encourage feedback, and confirm the client s ideas and beliefs.

Report Created on: 6/14/2019 04:37 PM EDT REP_NTIndv_CommModuleReport_1_0

Page 3 of 3

 

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