Based on what you said earlier, you have a lot of experience in customer service. How have you handled irate customers in the past?

82. When conducting selection interviews, Conor does not prepare
questions. He prefers to greet each job candidate and allow the
interview to develop organically. He says he likes to have more of
a “conversation” than an interview with each candidate. His
questions to each candidate are different. Conor uses a(n)
_________ interview. A. open-ended B. unstructured C.
semistructured D. probing E. traditional
83. When conducting selection interviews, Benjamin likes to ask
a series of yes/no questions such as “If hired, can you arrive at
work each day by 8 a.m.?” and “Do you understand the essential
functions of the job?” Benjamin is asking _______ questions. A.
structured B. unstructured C. open-ended D. closed-ended E.
traditional
84. When conducting selection interviews, Sarah likes to ask
questions like “Imagine you are working the night shift and a piece
of machinery breaks down. What would you do?” Sarah is asking
_______ questions. A. probing B. unstructured C. closed-ended D.
hypothetical E. traditional
85. When conducting selection interviews, Marc likes to ask
questions like “Describe a time when you had to lead a team but had
no formal authority.” Marc is asking _______ questions. A.
structured B. hypothetical C. probing D. behavioral-descriptive E.
traditional
86. “Based on what you said earlier, you have a lot of
experience in customer service. How have you handled irate
customers in the past?” would be an example of what type of
interview questions? A. hypothetical B. closed-ended C.
representational D. probing E. traditional
87. When preparing for the interview, what should be your first
step? A. Plan the type of interview B. Prepare a realistic job
preview C. Review the job description and specifications D. Develop
questions for all candidates E. Decide which candidates to
interview