EXPLAIN HOW YOU CONTRIBUTE TO DEVELOPING A REPUTABLE ORGANISATION WHICH HAS INTEGRITY AND CREDIBILITY, THROUGH PERSONAL PERFORMANCE AND OWN BEHAVIOUR.

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YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT | WORKPLACE LEADERSHIP _V1.3 ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT | WORKPLACE LEADERSHIP _V1.3 ASSESSMENT 2 Course Name BSB42015 Certificate IV in Leadership and Management Subject/module Workplace Leadership Assessment method Written or Oral Questions Weighting 50% Units of Competency BSBMGT405 Provide Personal Leadership BSBMGT401 Show Leadership in the Workplace Instructions 1. Assessments should be completed as per your trainer’s instructions. 2. Assessments must be submitted by the due date to avoid a late submission penalty. 3. Plagiarism is copying someone else’s work and submitting it as your own. You must write your answers in your own words and include a reference list. A mark of zero will be given for any assessment or part of an assessment that has been plagiarised. 4. You may discuss your assessments with other students, but submitting identical answers to other students will result in a failing grade. Your answers must be yours alone. 5. Your trainer will advise whether the assessment should be digitally uploaded or submitted in hard copy. Assessments that are digitally uploaded should be saved in pdf format. 6. You must attempt all questions. 7. You must pass all assessments in order to pass the subject. 8. All assessments are to be completed in accordance with WHS regulatory requirements. 18 ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT | WORKPLACE LEADERSHIP _V1.3 Assessment 2 – Written or Oral Questions Answer each question in as much detail as possible, considering your organisational requirements for each one. 1. Describe your enterprise’s operating environment in terms of the customer base; company products and services. 2. Describe the culture and values of your enterprise. Give at least three examples of the types of behaviour which do and do not display the organisation’s values. 3. Give an overview of your enterprise’s mission, business goals and standards. You should describe what your organisation exists for, what it’s aiming to achieve and some key standards that it aims to attain. 4. Give an example of a policy, procedure or guidelines which set out the organisation’s standards and expectations in one area of activity (e.g. customer service procedure; dress code; code of conduct; etc.). Describe how this affects the way that people behave in the organisation, including yourself. 5. Give an example of when you have contributed to continuous improvement in your organisation. Describe the continuous improvement techniques and processes you followed. 6. Briefly give an example of when you have managed an individual’s performance using your organisation’s performance management policies, procedures and systems. 7. Describe an occasion when you coached or mentored an individual. Describe how you approached the conversation/s, how you structured them, key questions that you asked; key information that you provided, the goals agreed as an outcome. 8. Describe how you influence individuals and teams in a positive manner. You should explain how you: a. Encourage, value and reward individual and team efforts and contributions b. Promote accountability of work undertaken by individuals/teams by communicating roles, responsibilities and expectations clearly c. Gain positive acceptance and support for information and ideas from the team 9. Describe how you make informed decisions. You should explain how you: a. Gather and organise information relevant to issue/s under consideration b. Invite individuals/teams to actively participate in decision-making processes c. Determine preferred course of action after risks and options are examined and assessed d. Communicate decisions to individuals/teams clearly and in a timely manner e. Prepare plans to implement decisions after agreement with relevant individuals/team f. Monitor implementation and impact of decision using reliable feedback processes 19 ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT | WORKPLACE LEADERSHIP _V1.3 ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT | WORKPLACE LEADERSHIP _V1.3 10. Describe how you enhance the image of the enterprise. You should explain how you: a. Conduct business consistent with enterprise standards and values b. Note and promptly discuss with appropriate persons, any inappropriate values and standards exhibited within the organisation, using established communication channels c. Consistently display a very high standard of personal presentation in line with organisational expectations and policies 11. Describe how you demonstrate high standards of personal and management performance. You should explain how you: a. Contribute to developing a reputable organisation which has integrity and credibility, through personal performance and own behaviour b. Ensure standards of personal and management performance are consistent with enterprise requirements c. Provide a positive role model for others through personal and managerial performance d. Develop and implement plans in accordance with enterprise goals and objectives e. Develop, set and monitor key performance indicators and targets within team/enterprise business plans 10 marks per question Assessment 2 total: 110 marks