The effects of empathy and listening of salespeople on relationship quality in the retail banking industry
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry
Hamamura, M., & Iwamiya, S. I. (2016, August). Gender differences in optimal listening levels and loudness perception. In INTER-NOISE and NOISE-CON Congress and Conference Proceedings (Vol. 253, No. 7, pp. 1652-1662). Institute of Noise Control Engineering.
Itani, O. S., & Inyang, A. E. (2015). The effects of empathy and listening of salespeople on relationship quality in the retail banking industry. International Journal of Bank Marketing.
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Order Paper NowWayne, P. M. (2016). Strategy Instruction in the Teaching of Listening Comprehension: Using Metacognitive, Affective, and Social Strategies to Develop Listening Skills.



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