INFORMATION SYSTEM 2

ENTERPRISE INFORMATION SYSTEMS [MBALN-736A]

1

 

 

 

 

 

 

MBALN-736A Enterprise Information Systems

Final Examination

Formatting

Your assignment should be typed using Times New Roman 12 font. It must have 1.5 line spacing.

All margins should be 1 inch.

 

Assignment File Name

Your file should have the following format: Surname, space, first name, space, module code, space,

‘Assignment’, space, assignment number, space, date in MMYY format.

Example:

Zarifis Alex MBALN-736A Assignment 2 0213.

 

 

 

Referencing and Plagiarism

Direct quotations of 6 to 40 words must be included in double quotation marks followed by the

author last name and page number. For direct quotations of more than 40 words you should use a

blocked indented paragraph. However, your assignment should not be a mere copy and paste of

other people’s work even if you properly reference it. Quoting or reproducing large sections of

other work and referencing it does not earn any marks as it does not show that you understand the

issues or that you can apply them. Try as much as possible to paraphrase other’s work and include

your own opinions and examples. When you paraphrase, note that you still have to identify the

source of your information. All assignments are checked for plagiarism extensively by the markers

using a variety of methods and technologies including TurnItIn. Students that have plagiarized will

fail the module or be expelled from the course. It is important that you reference properly all

information that you have obtained from other sources. Instructions on how to reference are

 

 

 

UNICAF

 

 

ENTERPRISE INFORMATION SYSTEMS [MBALN-736A]

2

 

 

 

 

available in the module page and the student support page. If you have any questions regarding

your assignment please do not hesitate to contact your module tutor.

 

 

Marking

The Student Assessment Feedback form gives you an indication of the marking criteria. Some key

points are: In order to pass you must show that you understand most if not all the theory at a basic

level and you can apply it. In order to get a high mark you must show an in depth understanding of

the material, a high level of analytic ability, extensive research and an ability to craft a well-

structured answer.

 

 

Instructions for Assignment

Read the unit overviews, the associated chapters in the book, participate in the online discussions

until week 6, read related research, the web pages related to this assignment and answer the

associated questions. After exploring some academic research for the first assignment we will

explore some industry solutions. The following website has information on the SIMATIC IT

Preactor software:

http://w3.siemens.com/mcms/mes/en/mescomponents/preactor/pages/ildefault.aspx

 

Questions

1) Explain in your own words the capabilities of the software. Have there been any success

stories of companies using it? Are there similar products from competitors and how do

these compare as far as capabilities are concerned?

(700 words)

 

2) Give an overview of E-commerce, M-commerce and E-business. Discuss how companies

that work using the E-business model can obtain a competitive advantage in relation to

traditional businesses. Explain how traditional companies can implement the E-business

 

 

UNICAF

 

http://w3.siemens.com/mcms/mes/en/mescomponents/preactor/pages/ildefault.aspx

 

ENTERPRISE INFORMATION SYSTEMS [MBALN-736A]

3

 

 

 

 

model while keeping their traditional status. Also discuss how a traditional business can

fully convert to an E-Business (dropping its traditional status). Analyse the benefits of E-

commerce for the customers of such business.

(1000 words)

 

3) Read the case study for Assignment 2 and answer the following:

 

a) What were the concerns of the New York City cabbies over the new use of the new system?

Were their concerns justified and why or why not?

 

b) If you were the manager of the New York City’s Taxi & Limousine Commission, what

would you have done to create a smoother transition to the new system?

 

c) Many cabbies expressed the opinion that the technology being installed in their cabs was

inevitable, no matter what their opinion. Do you agree with this assessment? Why or why

not?

 

d) As a customer of a cab service, would you appreciate the benefits provided by the new

system in New York City? Would it help provide you with a favourable view of the city in

general? List the benefits and provide your view of each.

 

(800 words)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UNICAF

What was the attraction of the ICBC listing to foreign investors?

Case Study 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Questions

1. Why do you think the English Premier League has historically charged different prices for broadcasting rights in different European markets?

2. Do you think the European Court of Justice was right to rule that the league could not stop people from buying premier League soccer feeds from other countries? Explain your reasoning?

3. Who benefits from the EU ruling? Who will the losers be?

4. If you were running the English Premier League, what would your strategy be on broadcast rights going forward?

 

 

 

Case Study 2

 

When the former World Bank economist Bingu wa Mutharika became president of the East African nation of Malawi in 2004, it seemed to be the beginning of a new age for one of the world’s poorest countries. In landlocked Malawi, most of the population subsists on less than a dollar a day. Mutharika was their champion. He introduced a subsidy program for fertilizer to help poor farmers and gave them seeds. Agricultural output expanded, and the economy boomed, growing by 7 percent per year between 2005 and 2010. International donors loved him, and aid money started to pour in from the United Kingdom and the United States. By 2011, foreign aid was accounting for more than half of Malawi’s annual budget.

In 2009, to no one’s surprise, Mutharika was reelected president. Then things started to fall apart. Mutharika became increasingly dictatorial. He pushed aside the country’s central bankers and ministers to take full control of economic policy. He called himself “Economist in Chief.” Critics at home were harassed and jailed. Independent newspapers were threatened. When a cable from the British ambassador describing Mutharika as “autocratic and intolerant of criticism” was leaked, he expelled the British ambassador. Britain responded by freezing aid worth $550 million over four years. When police in mid-2011 killed 20 antigovernment protestors, other aid donors withdrew their support, including most significantly the United States. Mutharika told the donors they could go to hell. To compound matters, tobacco sales, which usually accounted for 60 percent of foreign currency revenues, plunged on diminishing international demand and the decreasing quality of the local product, which had been hurt by a persistive drought.

By late 2011, Malawi was experiencing a full-blown foreign currency crisis. The International Monetary Fund urged Mutharika to devalue the kwacha, Malawi’s currency, to spur tobacco and tea exports. The kwacha was pegged to the U.S. dollar at 170 kwacha to the dollar. The IMF wanted Malawi to adopt an exchange rate of 280 kwacha to the dollar, which was closer to the black market exchange rate. Mutharika refused, arguing that this would cause price inflation and hurt Malawi’s poor. He also refused to meet with an IMF delegation, saying that the delegates were “too junior.” The IMF put a $79 million loan program it had with Malawi on hold, further exacerbating the foreign currency crisis. Malawi was in a tailspin.

In early April 2012, Mutharika had a massive heart attack. He was rushed to the hospital in the capital Lilongwe, but ironically, the medicines that he needed were out of stock—the hospital lacked the foreign currency to buy them! Mutharika died. Despite considerable opposition from Mutharika supporters who wanted his brother to succeed him, Joyce Banda, the vice president, was sworn in as president. Although no one has stated this publicly, it seems clear that intense diplomatic pressure from the United Kingdom and United States persuaded Mutharika’s supporters to relent. Once in power, Banda announced that Malawi would devalue the kwacha by 40 percent. For its part, the IMF unblocked its loan program, while foreign donors, including the UK and United States, stated that they would resume their programs.

Questions

1. What were the causes of Malawi’s currency troubles?

2. Why did Mutharika resist IMF calls for currency devaluation? If he had lived and remained in power, what do you think would have happened to the economy of Malawi assuming that he did not change his position?

3. Now that Malawi’s currency has been devalued, what do you think the economic consequences will be? Is this good for the economy?

Case Study 3

In October 2006, the Industrial and Commercial Bank of China, or ICBC, successfully completed the world’s largest ever initial public offering (IPO), raising some $21 billion. It beat Japan’s 1998 IPO of NTT DoCoMo by a wide margin to earn a place in the record books (NTT raised $18.4 billion in its IPO). The ICBC offering followed the IPOs of a number of other Chinese banks and corporations in recent years. Indeed, Chinese enterprises have been regularly tapping global capital markets for the last decade, as the Chinese have sought to fortify the balance sheets of the country’s largest companies, to improve corporate governance and transparency, and to give China’s industry leaders global recognition. Since 2000, Chinese companies have raised more than $100 billion from the equity markets. About half of that came in 2005 and 2006, largely from the country’s biggest banks. Shares sold by Chinese companies are also accounting for a greater share of global equity sales—around 10 percent in 2006 compared to 2.8 percent in 2001, surpassing the total amount raised by companies in the world’s second largest economy, Japan.

To raise this amount of capital, Chinese corporations have been aggressively courting international investors. In the case of ICBC, it simultaneously listed its IPO shares on the Shanghai stock exchange and the Hong Kong exchange. The rationale for the Hong Kong listing was that regulations in Hong Kong are in accordance with international standards, while those in Shanghai have some way to go. By listing in Hong Kong, ICBC signaled to potential investors that it would adhere to the strict reporting and governance standards expected of the top global companies.

The ICBC listing attracted considerable interest from foreign investors, who saw it as a way to invest in the Chinese economy. ICBC has a nationwide bank network of more than 18,000, the largest in the nation. It claims 2.5 million corporate customers and 150 million personal accounts. Some 1,000 institutions from across the globe reportedly bid for shares in the IPO. Total orders from these institutions were equivalent to 40 times the amount of stock offered for sale. In other words, the offering was massively oversubscribed. Indeed, the issue generated total demand of some $430 billion, almost twice the value of Citicorp, the world’s largest bank by market capitalization. The listing on Hong Kong attracted some $350 billion in orders from global investors, more than any other offering in Hong Kong’s history. The domestic portion of the stock sales, through the Shanghai exchange, attracted some $80 billion in orders. This massive oversubscription enabled ICBC to raise the issuing price for its shares and reap some $2 billion more than initially planned.

 

Questions

1. Why did ICBC feel it was necessary to issue equity in markets outside of China? What are the advantages of such a move? Can you see any disadvantages?

2. What was the attraction of the ICBC listing to foreign investors? What do you think are the risks for a foreigner associated with investing in ICBC?

What is the nature of the effects of the factors studied in this experiment?

StrayerLogoHoriz_RGB MAT 510 – Homework Assignment

 

 

 

The experiment data in below table was to evaluate the effects of three variables on invoice errors for a company. Invoice errors had been a major contributor to lengthening the time that customers took to pay their invoices and increasing the accounts receivables for a major chemical company. It was conjectured that the errors might be due to the size of the customer (larger customers have more complex orders), the customer location (foreign orders are more complicated), and the type of product. A subset of the data is summarized in the following Table.

 

Table: Invoice Experiment Error

Customer Size Customer Location Product Type Number of Errors
15
+ 18
+ 6
+ + 2
+ 19
+ + 23
+ + 16
+ + + 21

Customer Size: Small (-), Large (+)

Customer Location: Foreign (-), Domestic (+)

Product Type: Commodity (-), Specialty (=)

 

Reference: Moen, Nolan, and Provost (R. D. Moen, T. W. Nolan and L. P. Provost. Improving Quality through Planned Experimentation. New York: McGraw-Hill, 1991)

 

Use the date in table above and answer the following questions in the space provided below:

1. What is the nature of the effects of the factors studied in this experiment?

 

 

 

 

Regression Model

Y=30 + 1×1 – 3.75×2 +4.75 x3 – 0.75x1x2 + 1.25 x1x3 + 2.5x2x3 + 1x1x2x3

 

Customer size has small effect on invoice errors. Product types has the biggest effect on invoice errors. Large, specialty invoices creates the largest invoice errors.

 

2. What strategy would you use to reduce invoice errors, given the results of this experiment?

To reduce invoice errors, orders will be divided into different batches based on the level of product type specialty and size of customer. Invoices based on specialty and then by location followed by location should help reduce invoices errors. This may increase paper work but it will help reduce the error by itemizing based on product type instead of customers alone.

 

 

b0 =30

b1=1

b2=-3.75

b3=4.75

b4=-0.75

b5 =1.25

b6=2.5

b7=1

Regression Coefficients

RunCustomer Size (x1)Customer Location (x2)Product Type (x3)x1 x2x1x3x2x3x1x2x3No. of ErrorsAverage RR

1Small (-)Foreign (-)Commodity (-)+++-1515

2Large (+)Foreign (-)Commodity (-)–++1818

3Small (-)Domestic (+)Commodity (-)-+-+66

4Large (+)Domestic (+)Commodity (-)+—22

5Small (-)Foreign (-) Specialty (+)+–+1919

6Large (+)Foreign (-)Specialty (+)-+–2323

7Small (-)Domestic (+)Specialty (+)–+-1616

8Large (+)Domestic (+)Specialty (+)++++2121

Customer Size (x1)

Customer Location (x2)

Product Type (x3)

x1 x2

x1x3

x2x3

x1x2x3

sum+

64

45

79

57

65

70

64

sum-

56

75

41

63

55

50

56

ave +

16

11.25

19.75

14.25

16.25

17.5

16

ave-

14

18.75

10.25

15.75

13.75

12.5

14

effect

2

-7.5

9.5

-1.5

2.5

5

2

Foreign (-)Domestic (+)Foreign (-)Domestic (+)

Small (-)156Small (-)1916

Large (+)182Large (+)2321

Mild InteractionNo interaction

Antagonistic interaction

Smaller effect

SPECIALTY (+)COMMODITY (-)

02468101214161820Small (-)Large (+)response rate

DomesticForeign

0510152025Small (-)Large (+)response rate

DomesticForeign

Commodity (-)Specialty (+)Commodity (-)Specialty (+)

Small (-)1519Small (-)616

Large (+)1823Large (+)221

No interactionMild interaction

Antagonistic interaction

Smaller effect

FOREIGN (-)DOMESTIC (+)

0510152025Small (-)Large (+)response rate

SpecialtyCommodity

0510152025Small (-)Large (+)response rate

CommoditySpecialty

Commodity (-)Specialty (+)Commodity (-)Specialty (+)

Foreign (-)1519Foreign (-)1823

Domestic (+)616Domestic (+)221

Mild interactionMild Interaction

Antagonisic interactionAnatagonistic interaction

Smaller effectSmaller effect

LARGE (+)SMALL (-)

02468101214161820Foreign (-)Domestic (+)response rate

CommoditySpecialty

0510152025Foreign (-)Domestic (+)response rate

CommditySpecialty

Review both the scenarios below and develop a crisis management plan for each scenario that complies with organisational, ethical and legal requirements

Review both the scenarios below and develop a crisis management plan for each scenario that complies with organisational, ethical and legal requirements

  1. In 2009/2010, due to faulty accelerators of their brand of vehicle, Toyota had to recall nine million vehicles.
  2. In 2015, a sandwich shop owner In Marrickville, offered free sandwiches via a Facebook page for members of a closed group only. The deal was reported by a widely read food blog as one open to all Sydneysiders.

 

Your plan should include:
a. Activation guidelines(2 marks)
b. Action plans (actions, time frames, responsible people)(2 marks)

c. Pre-approved communications strategy and messages (2 marks)

d. Contact information of all relevant personal both internal (2 marks)

and external
e. Resources required (2 marks)

 

2. In addition to developing the plan in the question above, describe how you might distribute and also implement the plan

(5 marks for distribute and 5 marks for implementation) max 10 marks 

 

3. Create the following tools to evaluate your crisis management plan:

a. define evaluative questions (5 marks)
b. use a scale rating to rate evaluative statements.  (5 marks) 

4.Define what would you change for next time?  (10 marks)