Take some time this week to visit the company that you selected for your project. If you are unable to visit in person, attempt to reach a representative via phone, e-mail, or instant chat. The goal of this portion of the project is for you to interact with employees of the company to determine how they treat their customers and what type of experience they create.  Based  on your interview respond to each of these questions in paragraphs with examples. Follow the same format as our previous assignments which is an essay.

• How do the employees work together as a team?
• In what ways are they helpful to their customers?
• What, if anything, is unique about their customer service?
• Do you feel valued and appreciated as a customer? Explain.

Write a one to two pages summary of your interview. Make sure to have an in-text citation for a personal interview in APA format.  Attached is example

EXAMPLE OF ASSIGNMENT:

As I walk through Winn-Dixie, I observe how the employees work together as a team. There are two boys that are stocking the shelves together, one is sitting on the floor and the other is handing him cans to put on the bottom shelf. They both greeted me when I walked past. On the other hand, I went back to the deli and the people behind the case don’t seem to like each other much at all. There are two women and one man. They all seem somewhat grumpy. There was a person ordering different types of meat, and some cheese. The man behind the counter took her order as he was slicing her cheese, the two women just stood there instead of helping him. There was no one else in line so one of the women could have done the meat while he was slicing the cheese.

Other than the fiasco in the deli, most of the employees that I came in contact with were very helpful. Everyone that I walked past greeted me and countless times, I was asked, “can I help you find something”. When I asked each one where an item was, they knew where it was and took me to the item. I am interested to see if I send my husband in does he get the same reaction. Most of the employees that were on the floor were young men.

Winn-Dixie seems like an average store I don’t think there is much that is unique about their customer service. I interviewed the manager and he obviously didn’t agree. He said that there are several things that make Winn-Dixie unique. First is the extensive customer service training that all employees that interact with customers receive. This creates an environment where excellence in customer service is the number one priority. Also he indicated that his store had very low employee turnover. This helps the quality of customer service by providing experienced employees (J. Johnson, personal communication, November 10, 2013).

When I visited the store during the day I felt valued and appreciated. The manager greeted me when I came into the store. The employees were friendly, the cashiers were happy, and she said Thank you. Now, that was during the day. In the evening time, I just wanted to turn around and go home. I felt no appreciation at all. The employees were rude and not very helpful.

Over all Winn-Dixie is not a terrible store to shop at during the day.

DUE 2 MAR 15 BY 6 PM EASTERN TIME

WORD DOCUMENT PLEASE

Select the two best examples of art, music, architecture, philosophy, and literature from the Enlightenment period.

Select the two best examples of art, music, architecture, philosophy, and literature from the Romantic Age.

Create a Top Ten list of the examples you chose for each period. Your list should be numbered 1-10. Your list should also be ranked in the order you believe each example best represents the period.

For each example on your list, include the creator’s name, the title, and the date,  e.g. 1. Joe Smith, The Birds of Song (1973).

Write a brief introduction for each Top Ten List providing a description of each epoch – the Enlightenment period and the Romantic Age – and an explanation for how your team decided on the examples you included in your list.

Write a rationale of 25 to 50 words for the ranking that you gave each example. In writing your rationale, consider how well the example you have chosen reflects developments in world events and cultural patterns of that time period. Note: You should write a rationale for each example you choose, not a summary or description of the example.

Submit your Top Ten List as a Microsoft Word document or as a Microsoft PowerPoint Presentation.

Format your responses consistent with APA guidelines. Note: You must use your course text as a reference for this assignment. This means that you should include quoted or paraphrased text from your readings to support your response to, and discussion of, the assignment questions. Course readings should be acknowledged with an in-text citation. If you need additional sources, use the University Library. If you use the Internet to find sources, you should only access credible and reliable Internet sites such as those affiliated with a museum, magazine, newspaper, educational institution, or arts organization, for example. You should not use sites like Wikipedia, About.com, Ask.com, or blogs, for example.

Be prepared to share and discuss your Top Ten list with the class. In order to receive full credit, all team members must be in attendance and participate in the discussion.