Three Measuring Customer Satisfaction Paper

/in /by

Measuring Customer Satisfaction Paper: Research the text, library, and Web sources for the best practices in measuring customer satisfaction. In a 2–3 page paper (* excluding cover and reference page), explain your findings and link them to your current organization’s practices for measuring customer satisfaction. Identify whether your company’s direction meets or exceeds what the best practices advocate. Make sure you provide at least three supporting sources.

Suggested Outline:

  • Cover page*
  • Introduction
  • Identification of best practices
  • Types of industries
  • Linkage to your organization’s practices
  • Recommendations for your organization to improve on
  • References* (at least three).

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Evaluate the advice Kate received from her coworkers.

/in /by

The workplace can be an especially stressful environment. Personal conflicts between coworkers, fear of layoffs, and heavy workloads can be causes of negative stress. This stress can be carried to our homes and after-work activities, impacting personal health. Allowing these stressors to build and intensify will only further impair the work environment. For this assignment, you are required to review a scenario regarding a woman (Kate) who has experienced negative stress stemming from her work environment. Then, you will compare your own conflict management skills and experiences against Kate’s experiences. Follow the directions below to write an 8–10-page report on conflict management.

Review the following scenario:

Kate has been employed by a well-known manufacturing company for 12 years. She is the only female on her line and the fastest worker. She has been promoted several times through mergers and acquisitions, but has always been looked over for a senior management position. Kate believes she is qualified for advancement but thinks her manager has a problem with her personally. To top it off, Kate did not receive a semiannual or annual review, which would have resulted in a raise. Her coworkers (all males) have urged her to go to management and report what she believes to be discriminatory behavior from her immediate manager.

Now, complete the following tasks:

    1. Discuss a situation you have been in where you felt you were passed over for a promotion, made to feel indifferent, or were discriminated against. Compare and contrast your story with Kate’s.
    2. Compare the possible ethical breaches of Kate’s manager against your own manager’s behavior. Utilize scholarly research on leadership theory as justification.
    3. Compare the possible legal breaches of Kate’s manager against your own manager’s behavior. Utilize scholarly research on leadership theory as justification.
    4. Recommend an approach Kate could have used to manage the negative risk both personally and professionally.
    5. Evaluate the advice Kate received from her coworkers.
    6. Referring to the conflict resolution strategies taught in this course, determine which one is best suited to resolve Kate’s conflict. Justify your position.
    7. In the chart below, evaluate your conflict resolution skills from the past five years. Rate yourself on a scale from 1–5, where 1 represents low performing and 5 represents high performing.

 

Conflict Resolution Approach Rate Yourself (1–5)
  • Preventing the conflict
  
  • Suppressing the conflict
  
  • Avoiding the conflict
  
  • Using false emotions for distracting the conflict
  
  • Eliminating the conflict
  
  • Accepting the conflict
  
  • Recognizing the value of the conflict
  
  • Encouraging interpersonal criticism
  
  • Managing the conflict
  

 

  1. Select one conflict resolution approach in which you ranked the lowest and develop an individual improvement plan for that approach.
  2. Explain how the mediation process could strengthen your conflict resolution and management skills.
  3. Discuss how the arbitration process could strengthen your conflict resolution and management skills.
  4. Implement some portion of your plan. Provide a detailed summary of the changes that occurred in your development as it relates to your ability to handle conflict.

Write an 8–10-page report in Word format. Utilize at least four scholarly sources (in addition to your textbook) to complete your research, referencing them within the text and at the end in a reference list. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M5_A2.doc.

Make sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship through accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.

Strategic Management And Strategic Competitiveness

/in /by

Week 2 Assignment 1 Submission

If you are using the Blackboard Mobile Learn iOS App, please click “View in Browser”
Click the link above to submit your assignment.

Students, please view the “Submit a Clickable Rubric Assignment” in the Student Center.
Instructors, training on how to grade is within the Instructor Center.

Assignment 1: Strategic Management and Strategic CompetitivenessDue Week 2 and worth 300 points

Choose one (1) public corporation in an industry with which you are familiar. Research the company on its own Website, the public filings on the Securities and Exchange Commission EDGAR database (http://www.sec.gov/edgar.shtml), in the University’s online databases, and any other sources you can find. The annual report will often provide insights that can help address some of these questions.

Write a four to six (4-6) page paper in which you:

  1. Assess how globalization and technology changes have impacted the corporation you researched.
  2. Apply the industrial organization model and the resource-based model to determine how your corporation could earn above-average returns.
  3. Assess how the vision statement and mission statement of the corporation influence its overall success.
  4. Evaluate how each category of stakeholder impacts the overall success of this corporation.
  5. Use at least two (2) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Determine ways in which the vision, mission, and stakeholders of a firm impact that firm’s overall success.
  • Use technology and information resources to research issues in business administration.
  • Write clearly and concisely about business administration using proper writing mechanics.
Click here to view the grading rubric.

Explain the job characteristics model, and share a related personal experience that links to one or more of the characteristics.

/in /by

1.     List the five ways to improve reward effectiveness; choose one and apply it to a real-life (genuine or fictional) scenario. In your conclusion, indicate what type of employee review would be linked to this reward. 

200 words

 

 

2.     Explain the job characteristics model, and share a related personal experience that links to one or more of the characteristics. 

Your response should be at least 200 words in length.