Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

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Assignment 3: Performance Management

 

Due Week 8 and worth 300 points

 

 

 

You are the HR manager for an upscale retail store which sells clothing, shoes, handbags, and other accessories. Due to the economic downturn, the company has experienced a significant reduction in earnings, resulting in the layoff of a number of retail sales associates. Business seems to be rebounding, but you are concerned about the performance of the retail sales staff. The CEO has requested that you recommend ways to increase sales and customer service. You believe that implementing a performance management system may help modify employee behavior and improve results.

 

 

 

Write a six to eight (6-8) page paper in which you:

 

 

 

 

  • Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

 

 

 

  • Create an organizational behavior modification (OBM) plan to define four (4) key behaviors that are required for successful job performance as a retail sales associate. Suggest the significant ways that your plan will benefit the organization.

 

 

 

  • Specify two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Propose two (2) methods that you could use to inform employees of the new performance standards.

 

 

 

  • Outline a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Propose two (2) actions company leaders should take to reinforce positive employee behaviors.

 

 

 

  • Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system. Support your response with specific examples of the identified issues’ possible effects on the performance management system.

 

 

 

  • Use at least four (4) quality academic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

 

 

 

 

 

Your assignment must follow these formatting requirements:

 

 

 

 

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

 

 

 

  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

 

 

 

 

The specific course learning outcomes associated with this assignment are:

 

 

 

 

  • Examine performance management issues and processes.

 

 

 

  • Examine the influences on and various approaches to compensation.

 

 

 

  • Use technology and information resources to research issues in human resource management foundations.

 

 

 

  • Write clearly and concisely about human resource management foundations using proper writing mechanics.

 

 

 

 

 

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills.　Click here　to access the rubric for this assignment.

 

 

 

Points: 300 Assignment 3: Performance Management
Criteria Unacceptable

Below 70% F

 Fair

70-79% C

 Proficient

80-89% B

 Exemplary

90-100% A
1. Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

Weight: 10%

 Did not submit or incompletely created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally. Partially created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally. Satisfactorily created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally. Thoroughly created a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.
2. Create an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Suggest the significant ways that your plan will benefit the organization.
Weight: 20%		 Did not submit or incompletely created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Did not submit or incompletely suggested the significant ways that your plan will benefit the organization. Partially created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Partially suggested the significant ways that your plan will benefit the organization. Satisfactorily created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Satisfactorily suggested the significant ways that your plan will benefit the organization. Thoroughly created an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Thoroughly suggested the significant ways that your plan will benefit the organization.
3. Specify two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Propose two (2) methods that you could use to inform employees of the new performance standards.

Weight: 20%

 Did not submit or incompletely specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Did not submit or incompletely proposed two (2) methods that you could use to inform employees of the new performance standards. Partially specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Partially proposed two (2) methods that you could use to inform employees of the new performance standards. Satisfactorily specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Satisfactorily proposed two (2) methods that you could use to inform employees of the new performance standards. Thoroughly specified two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Thoroughly proposed two (2) methods that you could use to inform employees of the new performance standards.
4. Outline a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Propose two (2) actions company leaders should take to reinforce positive employee behaviors.

Weight: 20%

 Did not submit or incompletely outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Did not submit or incompletely proposed two (2) actions company leaders should take to reinforce positive employee behaviors. Partially outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Partially proposed two (2) actions company leaders should take to reinforce positive employee behaviors. Satisfactorily outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Satisfactorily proposed two (2) actions company leaders should take to reinforce positive employee behaviors. Thoroughly outlined a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Thoroughly proposed two (2) actions company leaders should take to reinforce positive employee behaviors.
5. Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system. Support your response with specific examples of the identified issues’ possible effects on the performance management system.

Weight: 15%

 Did not submit or incompletely examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Did not submit or incompletely supported your response with specific examples of the identified issues’ possible effects on the performance management system. Partially examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Partially supported your response with specific examples of the identified issues’ possible effects on the performance management system. Satisfactorily examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Satisfactorily supported your response with specific examples of the identified issues’ possible effects on the performance management system. Thoroughly examined at least three (3) key legal and ethical issues that could potentially impact the performance management system. Thoroughly supported your response with specific examples of the identified issues’ possible effects on the performance management system.
6. 3 references

Weight: 5%

 No references provided Does not meet the required number of references; some or all references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
7. Clarity, writing mechanics, and formatting requirements

Weight: 10%

 More than 6 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Case Study #1: Failure to adequately assess and monitor the patient post operatively resulting in the patient’s death

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Case Study #1:  Failure to adequately assess and monitor the patient post operatively resulting in the patient’s death

NOTE:  There were multiple co-defendants in this claim who are discussed in this scenario.  While there may have been errors/negligent acts on the part of other defendants, the case, comments, and recommendations are limited to the actions of the defendant; the nurse.

The decedent/plaintiff was a 67 year old male who underwent a right total knee replacement.  Following the procedure, the plaintiff was treated in the post-anesthesia care unit where an epidural catheter was inserted for postoperative pain management.

Following one episode of hypotension which was treated successfully with ephedrine, the plaintiff was discharged to an inpatient medical-surgical care nursing unit with the epidural in place.  Although the defendant nurse customarily worked on the post-acute critical care unit, she had been re-assigned to the medical-surgical nursing care unit.  The defendant nurse stated that she understood her assignment at the time of the plaintiff’s admission to this unit was to provide oversight of the patient care on the entire floor for that shift.

The defendant nurse assessed the plaintiff upon his admission to the unit and found him to be stable.  The defendant nurse understood that the direct care of the plaintiff was assigned to a c-defendant licensed practical nurse (LPN).  Approximately three hours after arriving on the unit, the plaintiff was unable to tolerate ordered respiratory therapy due to nausea and vomited shortly thereafter.  According to the defendant nurse, approximately ten minutes after the episode of vomiting, the LPN found the plaintiff cyanotic and unresponsive and immediately called a code.

The defendant nurse responded, as did the code team, and the plaintiff was intubated and transferred to ICU.  This account of events was disputed by the LPN and two other staff on the unit who understood that the defendant nurse was responsible for the direct care of the plaintiff.

The LPN stated that it was the defendant nurse who found the plaintiff to be unresponsive at some point after the episode of vomiting and called the code herself.  The elapsed time between the episode of vomiting and the code is also disputed.  The eventual diagnosis was anoxic encephalopathy due to the time that elapsed before CPR was initiated.  The prognosis was poor and life support was withdrawn.  The plaintiff breathed independently and was transferred to hospice care where he subsequently expired.

Ordered vital signs and checks of the xyphoid process were not documented.  The fact that the plaintiff had experienced hypotension in the recovery room should have warranted even closer observation.  The episode of nausea and vomiting should have resulted in additional observation and notice to the physician.

Resolution

Experts for the plaintiff  presented testimony that the defendant nurse had breached the standard of care. The jury found the defendant, a representative of hospital negligent and awarded compensatory and punitive damages to the plaintiff and against  the defendant, a representative of the hospital.

Discussion

1.       Summarize the case and the verdict.

2.       Based on your review and summation, do you agree with the court’s decision? Defend/discuss your answer.

3.       What practice-related legal and/or ethical issues as they pertain to Health Care management were breached? How? By whom? Include the nurse as well as ALL other possible defendants. DEFEND your answer.

 

4.       Identify, document, and explain [in detail] a risk management action plan to prevent this type of issue(s) from reoccurring. Refer to rubric for information on what is required for an action plan.

How will you will keep training and access to opportunities equal?

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You have been asked to create a PowerPoint presentation on career development for executives at an organization you currently work for or an organization you wish to work for in the future. In your presentation, you will explain how your organization can foster career development of its employees as well as how you will keep employees motivated.

 

In your PowerPoint presentation, address the following points, and utilize both internal and external methods and theories touched upon in this course:

 

 How do you plan to implement career development using internal and external resources?

 How will you will keep training and access to opportunities equal?

 How will you will increase employees’ KSAs (knowledge, skills, and abilities)?

 How will you will present the training and development?

 How will you will motivate employees to want to continue developing their skills (include a motivational theory in your explanation)?

 

Your presentation must be a minimum of 12 PowerPoint slides in length, not including the title and reference slides. You are required to use at least one outside source and to utilize the notes section. Within the notes section, include additional explanations. As you write your presentation, keep in mind that you are presenting for executives at your organization. All sources used, including the required readings, must be cited and referenced according to APA guidelines.

 

Information about accessing the Blackboard Grading Rubric for this assignment is provided below.

Work assignments: How will you handle potentially dangerous work assignments, especially to protect unborn

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Safety Policies

Recall your chosen firm and industry you have been using throughout the course. For this assignment, you will identify the

top three major safety and health issues in your firm, and write a policy on each, consistent with Occupational Safety &

Health Administration (OSHA) standards. There is a minimum requirement of 300 words for each of the three job policies.

Each of the five domains of OSHA must be considered when writing these three policies:

1. Hazard communication: How will you notify people of potentially dangerous or unhealthy work conditions?

2. Blood-borne pathogens: How will you protect employees from blood-borne pathogens such as AIDS?

BHR 3352, Human Resource Management 6

3. Personal protective equipment (PPE): What equipment or tools will your employees in this job require to work

safely?

4. Cumulative trauma disorders (CTDs): How will you prevent CTDs that come from repetitive movement (e.g.,

carpel tunnel syndrome)?

5. Work assignments: How will you handle potentially dangerous work assignments, especially to protect unborn

babies?

NOTE: This is a three-part assignment. All three of the policies (300 words each) you write should go on one document.

This one document is what will be uploaded to Blackboard.

Any sources used, including the textbook, must be referenced; paraphrased and quoted material must have

accompanying citations in APA format.

Information about accessing the grading rubric for this assignment is provided below.