Management Ethics And Social Responsibility In Aged Services

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Master of Health Science – Aged Services

Unit : Management Ethics and Social Responsibility in Aged Services

Requirement : The ethical dilemma should be related to aged people

Assignment must include some of the ethical theories consequentilism, deonological , utilitarian, virtues ethics etccc

Readings will be provided

ASSESSMENT INSTRUMENT 2

Due Date — Friday 11 th April 2014

Weighting 30%

Case outline and discussion 1500 words

The case study approach to ethical dilemmas is detailed below.

Students are required to write an outline of an ethical dilemma presented to them in their own workplace, home or community (Related to aged people). In addition, they will give an analysis of, and discuss the dilemma according to the attached ethical case study guidelines and reference to the literature.

CASE DISCUSSION GUIDELINES

A case study is an exercise designed to assist the investigator to understand a problem by gathering relevant information and proposing a possible solution. “Case Study” for the purposes of this assessment task is to select and describe a situation related to an ethical problem. You may like to choose a case from your own work place, home or community.

Suggestions for structuring your case study:

Van Hooft et al (1995) developed a strategy for ethical decision-making (See week 4 Further Reading). Please read this and you can apply this strategy to your case. This ethical decision-making strategy is a framework for thinking, which assists in making a rational or reasonable choice, in contrast to making a guess or acting on ‘gut feeling.’ It is a framework that applies to practical situations and to ethical problems by giving special consideration of an ethical nature, at each step of the decision-making process. This strategy assists you to identify constraints and the criteria for a good solution.

Problem solving in ethical decision-making is more complex than ordinary problem solving and often there will be no clear-cut or generally agreed outcomes. Although competence in ethical decision-making does not mean always producing the one and only right answer to the problem, it does, however, mean arriving at a reasonable decision, which is sensitive to the relevant features of the situation. It is a decision which has been made thoughtfully and which you can explain to others, giving reasons for adopting this solution rather than the other possible solutions, which were open to you.

CASE STUDY STRATEGIES

1. Define the problem. A common mistake is to think of a problem as an ethical one but then to try to solve it as though it were a legal or a bureaucratic one. It is important to formulate the problem so that it is clearly an ethical one and try to solve it according to ethical considerations. Matters of law or nursing home policy may come into the process, but they are not the overriding considerations.

2. Gather information. Identify information that is missing, uncertain or misrepresented?

3. Identify constraints. This step needs special attention in ethical problem solving. Some constraints rule out certain solutions. Different views about constraints are one of the sources of disagreement in ethical decision-making. Think about the kinds of constraint that impact upon your decision-making process

4. Generate possible solutions/courses of action. Requires creative thinking. One important possibility to keep in mind is non-action or non-intervention.

5. Identify criteria for judging best solution. This can be largely personal and subjective in ordinary problem solving for example, personal taste or personal opinion. Be aware that the criteria for deciding what counts as an ethically good solution is somewhat more fixed than this. If the decision is to be an ethically sensitive and a reasonable one, the criteria used must represent a set of generally accepted ethical values.

6. Evaluate possible solutions/courses of action according to ethical concepts and principles. This is not always straightforward, because the precise meaning and application of a principle is not always evident for example, beneficence.

Identify quality parameters in a healthcare setting.

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Assignment 3: Course Project Task 1

Overview

The course project requires you to create a quality management plan. To do this, you will:

    • Identify various aspects of a quality management plan in a healthcare organization.

 

    • Apply various processes and tools to enhance quality in a healthcare setting.

 

    • Identify workflow processes in a healthcare setting.

 

    • Identify quality parameters in a healthcare setting.

 

    • Examine effectiveness of a quality management plan in a given healthcare setting.

 

The project is modeled on the Shewhart Cycle (Plan, Do, Check, Act). You will modify the Shewhart Cycle to make

Explain the purpose of training objectives.

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HRMT410-1502B-01 Training and Employee Development
Task Name: Phase 3 Individual Project
Deliverable Length: 5–7 slides with speaker notes of 200–250 words per slide (excluding title and reference slides)
Details: Weekly tasks or assignments (Individual or Group Projects) will be due by Monday and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time.

One truism of instructional design and performance management is that you get what you measure. Training objectives are essential to all development. They support the outcomes of the course, and good training objectives support the overall curriculum and the strategies of the organization.

Prepare a PowerPoint presentation that addresses the following elements of instructional design:

  1. Explain the purpose of training objectives.
  2. Describe how training objectives align with course outcomes.
  3. Learning objectives vary greatly by the topic and outcome for the course. Compare the differences and similarities of training objectives for a behavioral course, such as leadership skills, and those of a more technical course, such as lean manufacturing techniques.
  4. Propose a process for an organization to implement that aligns course training objectives, curriculum learning outcomes, and strategic organizational goals.

Both individual ethics and organizational ethics have an impact on an employee’s

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Question 1

 

 

 

Both individual ethics and organizational ethics have an impact on an employee’s

 

Answer

 

[removed] productivity.
[removed] personal happiness.
[removed] compensation.
[removed] fitness level.
[removed] ethical intention.

 

 

 

Question 2

 

 

 

Which of the following is not a form of retaliation commonly experienced by whistle-blowers?

 

Answer

 

[removed] Relocation or reassignment
[removed] No promotion or raises
[removed] The cold shoulder by coworkers
[removed] Exclusion from work activities
[removed] Praise by supervisors for their honesty

 

 

 

Question 3

 

 

 

Motivation is defined as

 

Answer

 

[removed] a person’s incentive or drive to work.
[removed] a force within the individual that focuses his or her behavior on achieving a goal.
[removed] personal ambition without regard to the impact on others.
[removed] a desire to be finished with a project.
[removed] individual goals.

 

 

 

Question 4

 

 

 

The ability to influence the behavior of others by offering them something desirable is best described as

 

Answer

 

[removed] coercive power.
[removed] reward power.
[removed] expert power.
[removed] legitimate power.
[removed] referent power.

 

 

 

Question 5

 

 

 

The exacting organizational culture is interested in

 

Answer

 

[removed] performance but has little concern for employees.
[removed] investors’ impressions of profitability.
[removed] maintaining a strong corporate culture.
[removed] employees and performance.
[removed] employees’ impressions

 

 

 

Question 6

 

 

 

The ________ leader demands instantaneous obedience and focuses on punishing wrong behavior, achievement, initiative, and self-control.

 

Answer

 

[removed] democratic
[removed] coaching
[removed] affiliative
[removed] coercive
[removed] pacesetting

 

 

 

Question 7

 

 

 

To motivate employees, an organization offers ________ to ________ employees to work toward organizational objectives.

 

Answer

 

[removed] punishment; force
[removed] peer pressure; guilt
[removed] incentives; encourage
[removed] rewards; bribe
[removed] threats; frighten

 

 

 

Question 8

 

 

 

A cultural audit may be used to identify

 

Answer

 

[removed] how cultured a firm’s employees are.
[removed] unethical employees.
[removed] unethical organizations.
[removed] an organization’s culture.
[removed] organizational structure.

 

 

 

Question 9

 

 

 

The ultimate “stick” associated with the FSGO is fines or probation, which involves on-site observation by consultants, monitoring of the company’s ethical compliance efforts, and

 

Answer

 

[removed] reporting to the U.S. Sentencing Commission on the company’s progress in avoiding misconduct.
[removed] installation of an ethics hotline.
[removed] payment of any penalties levied.
[removed] appointment of an appropriate high-level manager to oversee the company’s program.
[removed] divestiture of all assets.

 

 

 

Question 10

 

 

 

Organizational ________ can contribute to diminished employee trust and increased employee turnover.

 

Answer

 

[removed] leadership succession
[removed] compensation policies
[removed] ethics programs
[removed] rules
[removed] misconduct

 

 

 

Question 11

 

 

 

Which of the following strives to create order by requiring that employees identify with and commit to specific required conduct?

 

Answer

 

[removed] Conduct orientation
[removed] Values orientation
[removed] Coercive orientation
[removed] Obedience orientation
[removed] Compliance orientation

 

 

 

Question 12

 

 

 

In the absence of ethics programs, employees are likely to make decisions based on

 

Answer

 

[removed] their observations of how their coworkers and superiors behave.
[removed] how they and their family members behave at home.
[removed] their conscience.
[removed] their religious values.
[removed] their family values

 

 

 

Question 13

 

 

 

A strong ethics program includes all of the following elements except

 

Answer

 

[removed] a clause promising good stock market performance.
[removed] a written code of conduct or ethics.
[removed] formal ethics training.
[removed] auditing, monitoring, enforcement, and revision of standards.
[removed] an ethics officer to oversee the program

 

 

 

Question 14

 

 

 

For an ethical compliance program to properly function,

 

Answer

 

[removed] consistent enforcement and disciplinary action are essential.
[removed] employees must be monitored using any means necessary.
[removed] it is not necessary to set measurable program objectives.
[removed] the same program should be used in all countries of operation, regardless of cultural differences.
[removed] the company must wait until after misconduct occurs to develop a means of preventing

 

 

 

Question 15

 

 

 

In the long run, a(n) ________ orientation may be better for companies, perhaps because it increases employees’ awareness of ethics issues at work.

 

Answer

 

[removed] code
[removed] obedience
[removed] compliance
[removed] values
[removed] individual

 

 

 

Question 16

 

 

 

A(n) ________ orientation creates order by requiring that employees identify with and commit to specific required conduct, whereas a(n) ________ orientation strives to develop shared standards.

 

Answer

 

[removed] obedience; values
[removed] compliance; values
[removed] legal; values
[removed] values; compliance
[removed] values; obedience

 

 

 

Question 17

 

 

 

Which of the following is probably the best way for a manager to provide good ethics leadership?

 

Answer

 

[removed] Hire an ethics officer
[removed] Write a code of conduct
[removed] Conduct ethics audits
[removed] Set a good example
[removed] Only hire good employees

 

 

 

Question 18

 

 

 

________ is an independent assessment of the quality, accuracy, and completeness of a company’s social or ethics report.

 

Answer

 

[removed] Publication
[removed] Verification
[removed] Auditing
[removed] Analysis
[removed] Validation

 

 

 

Question 19

 

 

 

Which of the following does not have a significant impact on the success of an ethics program?

 

Answer

 

[removed] Senior management’s ability to successfully incorporate ethics into the organization
[removed] The quality of communication
[removed] The size of the company
[removed] The content of the company’s code of ethics
[removed] The frequency of communication regarding the ethical code and program

 

 

 

Question 20

 

 

 

Retaliation against employees that report misconduct is a problem in ________ cultures.

 

Answer

 

[removed] weak ethical
[removed] strong ethical
[removed] high power distance
[removed] diverse
[removed] international

 

 

 

Question 21

 

 

 

Ethics audits can help companies identify potential ________ so they can implement plans to eliminate or reduce them before they reach crisis dimensions.

 

Answer

 

[removed] competitive advantages
[removed] risks and liabilities
[removed] productivity issues
[removed] technological glitches
[removed] market opportunities

 

 

 

Question 22

 

 

 

Which of the following is not a benefit of ethics auditing?

 

Answer

 

[removed] It can improve a firm’s performance and effectiveness.
[removed] It can increase a firm’s attractiveness to investors.
[removed] It can identify potential risks.
[removed] It can harm relationships with stakeholders.
[removed] It can reduce the risks associated with misconduct.

 

 

 

Question 23

 

 

 

Which of the following is not a step in the ethics auditing process?

 

Answer

 

[removed] Secure commitment of top executives and directors.
[removed] Review organizational mission, goals, values and policies, and define ethical priorities.
[removed] Report the results to the U.S. Sentencing Commission.
[removed] Collect and analyze relevant information.
[removed] Verify the results.

 

 

 

Question 24

 

 

 

What should be the first step in the auditing process?

 

Answer

 

[removed] Secure the commitment of top executives and directors
[removed] Define the scope of the audit
[removed] Establish a committee to oversee the audit
[removed] Collect and analyze data
[removed] Review organizational mission, goals, values, and policies

 

 

 

Question 25

 

 

 

________ are a primary stakeholder group and should be included in the ethics auditing process because their loyalty determines an organization’s success.

 

Answer

 

[removed] Customers
[removed] Employees
[removed] Special interest groups
[removed] Competitors
[removed] Legislators