“Taming The Anger Monster” By Anne Davidson

“Taming the Anger Monster” by Anne Davidson, and discuss what the three causes of anger are and what examples the author uses to support those points (150-200 words).

Taming the Anger Monster  by Anne Davidson  Laura Houser remembers the day with embarrassment.  “My mother was visiting from Illinois,” she says. “We’d gone out to lunch and done some shopping. On our way home, we stopped at an intersection. When the 1 2 lan36275_ch12_260-280.indd 269 08/12/12 3:24 AM 270 Part 2 Patterns of Essay Development light changed, the guy ahead of us was looking at a map or something and didn’t move right away. I leaned on my horn and automatically yelled—well, what I generally yell at people who make me wait. I didn’t even think about what I was doing. One moment I was talking and laughing with my mother, and the next I was shouting curses at a stranger. Mom’s jaw just dropped. She said, ‘Well, I guess you’ve been living in the city too long.’ That’s when I realized that my anger was out of control.”  Laura has plenty of company. Here are a few examples plucked from the headlines of recent newspapers:  • Amtrak’s Washington–New York train: When a woman begins to use her cell phone in a designated “quiet car,” her seatmate grabs the phone and smashes it against the wall.  • Reading, Mass.: Arguing over rough play at their ten-year-old sons’ hockey practice, two fathers begin throwing punches. One of the dads beats the other to death.  • Westport, Conn.: Two supermarket shoppers get into a fistfight over who should be first in a just-opened checkout line.  Reading these stories and countless others like them which happen daily, it’s hard to escape the conclusion that we are one angry society. An entire vocabulary has grown up to describe situations of out-of-control fury: road rage, sideline rage, computer rage, biker rage, air rage. Bookstore shelves are filled with authors’ advice on how to deal with our anger. Court-ordered anger management classes have become commonplace, and anger-management workshops are advertised in local newspapers.  Human beings have always experienced anger, of course. But in earlier, more civil decades, public displays of anger were unusual to the point of being aberrant. Today, however, whether in petty or deadly forms, episodes of unrepressed rage have become part of our daily landscape. What has happened to us? Are we that much angrier than we used to be? Have we lost all inhibitions about expressing our anger? Are we, as a society, literally losing our ability to control our tempers?  Why Are We So Angry? According to Sybil Evans, a conflict-resolution expert in New York City, there are three components to blame for our societal bad behavior: time, technology and tension. What’s eating up our time? To begin with, Americans work longer hours and are rewarded with less vacation time than people in any other industrial society. Over an average year, for example, most British employees work 250 hours less than most Americans; most Germans work a full 500 hours less. And most Europeans are given four to six weeks vacation every year, compared to the average 3 4 5 6 7 lan36275_ch12_260-280.indd 270 08/12/12 3:24 AM Chapter 12 Cause and/or Effect 271 Copyright © 2014 The McGraw-Hill Companies, Inc. All rights reserved. American’s two weeks. To make matters worse, many Americans face long stressful commutes at the beginning and end of each long workday.  Once we Americans finally get home from work, our busy day is rarely done. We are involved in community activities; our children participate in sports, school programs, and extracurricular activities; and our houses, yards, and cars cry out for maintenance. To make matters worse, we are reluctant to use the little bit of leisure time we do have to catch up on our sleep. Compared with Americans of the nineteenth and early twentieth centuries, most of us are chronically sleep deprived. While our ancestors typically slept nine-and-a-half hours a night, many of us feel lucky to get seven. We’re critical of “lazy” people who sleep longer, and we associate naps with toddlerhood. (In doing so, we ignore the example of successful people including Winston Churchill, Albert Einstein, and Napoleon, all of whom were devoted to their afternoon naps.) The bottom line: we are time-challenged and just plain tired—and tired people are cranky people. We’re ready to blow—to snap at the slow-moving cashier, to tap the bumper of the slowpoke ahead of us, or to do something far worse. Technology is also to blame for the bad behavior so widespread in culture. Amazing gadgets were supposed to make our lives easier—but have they? Sure, technology has its positive aspects. It is a blessing, for instance, to have a cell phone on hand when your car breaks down far from home or to be able to “instant message” a friend on the other side of the globe. But the downsides are many. Cell phones, pagers, fax machines, handheld computers, and the like have robbed many of us of what was once valuable downtime. Now we’re always available to take that urgent call or act on that last-minute demand. Then there is the endless pressure of feeling we need to keep up with our gadgets’ latest technological developments. For example, it’s not sufficient to use your cell phone for phone calls. Now you must learn to use the phone for text-messaging and downloading games. It’s not enough to take still photos with your digital camera. You should know how to shoot ultra high-speed fast-action clips. It’s not enough to have an enviable CD collection. You should be downloading new songs in MP3 format. The computers in your house should be connected by a wireless router, and online via high-speed DSL service. In other words, if it’s been more than ten minutes since you’ve updated your technology, you’re probably behind.  In fact, you’re not only behind; you’re a stupid loser. At least, that’s how most of us end up feeling as we’re confronted with more and more unexpected technologies: the do-it-yourself checkout at the supermarket, the telephone “help center” that offers a recorded series of messages, but no human help. And feeling like losers makes us frustrated and, you guessed it, angry. “It’s not any one thing but lots of little things that make people feel like they don’t have control of their lives,” says Jane Middleton-Moz, an author and therapist. “A sense of helplessness is what triggers rage. It’s why people end up kicking ATM machines.” 8 9 10 11 lan36275_ch12_260-280.indd 271 08/12/12 3:24 AM 272 Part 2 Patterns of Essay Development  Her example is not far-fetched. According to a survey of computer users in Great Britain, a quarter of those under age 25 admitted to having kicked or punched their computers on at least one occasion. Others confessed to yanking out cables in a rage, forcing the computer to crash. On this side of the Atlantic, a Wisconsin man, after repeated attempts to get his daughter’s malfunctioning computer repaired, took it to the store where he had bought it, placed it in the foyer, and attacked it with a sledgehammer. Arrested and awaiting a court appearance, he told local reporters, “It feels good, in a way.” He had put into action a fantasy many of us have had—that of taking out our feelings of rage on the machines that so frustrate us. Tension, the third major culprit behind our epidemic of anger, is intimately connected with our lack of time and the pressures of technology. Merely our chronic exhaustion and our frustration in the face of a bewildering array of technologies would be enough to cause our stress levels to skyrocket, but we are dealing with much more. Our tension is often fueled by a reserve of anger that might be the result of a critical boss, marital discord, or (something that many of today’s men and women experience, if few will admit it) a general sense of being stupid and inadequate in the face of the demands of modern life. And along with the challenges of everyday life, we now live with a widespread fear of such horrors as terrorist acts, global warming, and antibiotic-resistant diseases. Our sense of dread may be out of proportion to actual threats because of technology’s ability to so constantly bombard us with worrisome information. Twenty-four hours a day news stations bring a stream of horror into our living rooms. As we work on our computers, headlines and graphic images are never more than a mouseclick away.  The Result of Our Anger Add it all together—our feeling of never having enough time; the chronic aggravation caused by technology; and our endless, diffuse sense of stress—and we become time bombs waiting to explode. Our angry outbursts may be briefly satisfying, but afterwards we are left feeling—well, like jerks. Worse, flying off the handle is a self-perpetuating behavior. Brad Bushman, a psychology professor at Iowa State University, says, “Catharsis is worse than useless.” Bushman’s research has shown that when people vent their anger, they actually become more, not less, aggressive. “Many people think of anger as the psychological equivalent of the steam in a pressure cooker. It has to be released, or it will explode. That’s not true. The people who react by hitting, kicking, screaming, and swearing just feel more angry.”  Furthermore, the unharnessed venting of anger may actually do us physical harm. The vigorous expression of anger pumps adrenaline into our system and raises our blood pressure, setting the stage for heart attack and strokes. Frequently angry people have even been shown to have higher cholesterol levels than eventempered individuals. 12 13 14 15 lan36275_ch12_260-280.indd 272 08/12/12 3:24 AM Chapter 12 Cause and/or Effect 273 Copyright © 2014 The McGraw-Hill Companies, Inc. All rights reserved.  How to Deal with Our Anger  Unfortunately, the culprits behind much of our anger—lack of time, frustrating technology, and mega-levels of stress—are not likely to resolve themselves anytime soon. So what are we to do with the anger that arises as a result? According to Carol Tavris, author of Anger: The Misunderstood Emotion, the keys to dealing with anger are common sense and patience. She points out that almost no situation is improved by an angry outburst. A traffic jam, a frozen computer, or a misplaced set of car keys is annoying. To act upon the angry feelings those situations provoke, however, is an exercise in futility. Shouting, fuming, or leaning on the car horn won’t make traffic begin to flow, the screen unlock, or the keys materialize.  Patience, on the other hand, is a highly practical virtue. People who take the time to cool down before responding to an anger-producing situation are far less likely to say or do something they will regret later. “It is as true of the body as of arrows,” Tavris says, “that what goes up must come down. Any emotional arousal will simmer down if you just wait long enough.” When you are stuck in traffic, in other words, turn on some soothing music, breathe deeply, and count to ten—or thirty or forty, if need be. Anger-management therapist Doris Wild Helmering agrees. “Like any feeling, anger lasts only about three seconds,” she says. “What keeps it going is your own negative thinking.” As long as you focus on the idiot who cut you off on the expressway, you’ll stay angry. But if you let the incident go, your anger will go with it. “Once you come to understand that you’re driving your own anger with your thoughts,” adds Helmering, “you can stop it.”  Experts who have studied anger also encourage people to cultivate activities that effectively vent their anger. For some people, it’s reading the newspaper or watching TV, while others need more active outlets, such as using a treadmill, taking a walk, hitting golf balls, or working out with a punching bag. People who succeed in calming their anger can also enjoy the satisfaction of having dealt positively with their frustrations.  For Laura Houser, the episode in the car with her mother was a wake-up call. “I saw myself through her eyes,” she said, “and I realized I had become a chronically angry, impatient jerk. My response to stressful situations had become habitual—I automatically flew off the handle. Once I saw what I was doing, it really wasn’t that hard to develop different habits. I simply decided I was going to treat other people the way I would want to be treated.” The changes in Laura’s life haven’t benefited only her former victims. “I’m a calmer, happier person now,” she reports. “I don’t lie in bed at night fuming over stupid things other people have done and my own enraged responses.” Laura has discovered the satisfaction of having a sense of control over her own behavior—which ultimately is all any of us can control.

Crocs: Revolutionizing An Industry’s Supply Chain Model For Competitive Advantage

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Case Study

Due Novembeer 4, 2015

MGMT 339 Process & Operations Management

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Presentation Schedule

Group A _____

Group B _____

Group C _____

Group D _____

 

Presentation Dates

11/4, 11/11, 11/18, 11/25, 12/2

 

 

Report due 11/4

 

 

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MGMT 339 Case Study

    • Each Group will be assigned a case study for detailed analysis. The team is expected to cooperate in researching, defining, analyzing, and preparing a written plan of at least 6 pages, but not to exceed 8 pages. Any appendix or references are not included in the page count. The report will be submitted both electronically and on paper.

 

    • The Group will also need to present their results to the class using visual aids. The presentation should not last over 10 minutes and the following Q&A period should not last over an additional 5 minutes.

 

  • The Report and the Presentation will have a Peer Review

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MGMT 339 Case Study

 

  • Answering questions that may be attached to the case study does NOT constitute the solution (they will probably be included in the analysis). It is usually beneficial to include real-life work experiences to explain a concept in the project. Note that there is no single, universally accepted approach – the team may make assumptions that change the solution if facts are not present.

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Case Study Assignments

 

    • Groups A & C will have Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage

 

 

  • Groups B & D will have Pyrex

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Case Study Approach

    • A good approach to all case studies — if this were your company (or pretend you are a consultant making $500 an hour) what would you do.

 

    • In the “real world,” managers seldom have time for long reports typically generated in some college courses. Your first page should contain all essential information, and the remaining 5-7 pages supporting summaries. Any appendixes can be attached.

 

  • Including real life examples (like in The Goal) can make understanding easier. Graphs & charts are much easier and quicker to convey information that paragraphs of writing. (Examples from The Goal would be good to use.)

 

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Crocs Group Case Study Analysis – Crocs

    • Your Case Study can be found on pages 492 though 503 in the text, Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage.

 

    • Provide outside examples.

 

    • This Case Study should include:
    • Time cycle analysis, customer expectations
    • Performance analysis, measurement systems
    • Alternate process solutions, global considerations
    • Traditional supply chain vs Crocs perspective
    • Quality management & control with high growth

 

  • Note that some of this information is in future Chapters in the text

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Crocs: Revolutionizing an Industry

These are questions included in the text that probably should be part of your analysis, but does not constitute your report.

 

What are Crocs core competencies.

 

How do they exploit these competencies in the future?

 

How do the Crocs core competencies fit with alternatives in question 2.

 

How should Crocs plan its production & inventory. How are gross margins affected?

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Group Case Study Analysis – Pyrex

    • Your Case Study can be found on pages 510 though 515 in the text, Pyrex

 

    • Provide outside examples.

 

    • This Case Study should include:
    • Time cycle analysis, customer expectations
    • Performance analysis, measurement systems
    • Alternate make-buy solutions, global considerations
    • Traditional supply chain vs Pyrex perspective
    • Quality management & control labor concerns
    • Intellectual property & tariff concerns

 

  • Note that some of this information is in future Chapters in the text

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Pyrex

These are questions included in the text that probably should be part of your analysis, but does not constitute your report.

 

What are the pros and cons of continuing production at the Charleroi plan.

 

What downside might there be with offshore outsourcing production of the Pyrex product line to overseas suppliers

 

If the recommendation is offshore, what issues have to be addressed with the Charleroi plant.

 

Contrast this situation with issues in The Goal.

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Discussion Board 3.1: Narrowing Your Topic

The activity/questions are adapted from a library tutorial at the University of Arizona.

If you created a question with just the broad topic, you might have asked, “Should we raise the minimum wage?” However, this topic can be discussed through many lens. Are you considering the ethical reasons why people should make a living wage, or are you considering the larger financial benefits to the overall economy? Will you discuss the benefits for working teenagers, working parents, or single millennials? Will this affect healthcare, education, or the costs of living? If you go into your paper preparing to argue why we should or shouldn’t raise the minimum wage, your paper will lack a clear focus and be all over the place. Therefore, you need to narrow your topic.

Once you have completed your pyramid, you can create a more focused research question that will allow you to present a more precise argument. Now our research question is no longer “Should we raise the minimum wage?” Instead, we might ask, “Will raising the minimum wage improve the lives of single mothers and their children in urban US cities?”

Keep track of your process when you complete the pyramid activity and then post your results for this discussion board.

As always, please respond to two of your peers. Comment on their process and their final research question. Did they narrow it enough? It is interesting and relevant? And finally, do you think this will make a good argumentative research paper?

Peers responses:

1.Katherine Rodgers: Cussing

So, I want to argue about if cuss words are really necessary to use in everyday life. So I will show what I narrowed downs:

Feelings

Expressions

Language

Social

Are cuss words really necessary in everyday life?

2.Adriana Ravelo: Grouping by ability

From “401 Prompts for Argumentative Writing”:

181. What Do You Think of Grouping Students by Ability in Schools?

PYRAMID:

Broad topic: Grouping in schools by abilities

Population: students K-12

Location: United States schools

Point of view: Educational

Time: Long term

RESEARCH QUESTION:

“Are children with lower performance abilities in math and language affected by being grouped in low level classes?”

What are most closely the central themes of Sonnet 18?

How should this sentence be changed?
My Aunt Debra owns three dogs she wants to get another one.Question options:

a)

Add a comma and the word but after dogs

b)

Add a comma after dogs

c)

Add but after dogs

d)

No change needs to be made to this sentence.

From the article Dumped, what is the meaning of soft-wired
in the following passage?
Unfortunately, the same applies to love’s darker side. We humans are soft-wired to suffer terribly when we are rejected by someone we adore—for good evolutionary reasons.Question options:

a)

programmed through adaptation

b)

doomed with misfortune

c)

ready to blow up at any moment

d)

meant to fall in love

What are most closely the central themes of Sonnet 18?
Sonnet 18 by William Shakespeare
Shall I compare thee to a summer’s day?
Thou art more lovely and more temperate:
Rough winds do shake the darling buds of May,
And summer’s lease hath all too short a date;
Sometime too hot the eye of heaven shines,
And often is his gold complexion dimm’d;
And every fair from fair sometime declines,
By chance or nature’s changing course untrimm’d;
But thy eternal summer shall not fade,
Nor lose possession of that fair thou ow’st;
Nor shall death brag thou wander’st in his shade,
When in eternal lines to time thou grow’st:
So long as men can breathe or eyes can see,
So long lives this, and this gives life to thee.Question options:

a)

love and immortality

b)

nature and death

c)

uncertainty and time

d)

nature and man

How should this sentence be changed?
My jeans were hanging on the clothesline, and a wren tried to build a nest in them.Question options:

a)

Replace and with therefore

b)

No change needs to be made to this sentence.

c)

Delete the word and

d)

Change the comma to a semicolon

In the article What is Love?, what is the best definition for the word “exclusivity”?Question options:

a)

love that is fleeting or short-lived

b)

condition of being limited to one person

c)

being sensitive to relationship problems

d)

exiting from a relationship

How should this sentence be changed?
I think we should do something about the overgrown playground on Third Street it presents a danger to the community.Question options:

a)

Add a semicolon after the word Street

b)

Add a comma after the word Street

c)

No change needs to be made to this sentence

d)

Add a comma after something

How should this sentence be changed?
There was a mistake on our bill, the server took care of it.Question options:

a)

Add a semicolon in place of the comma after the word bill.

b)

All choices could be used to correct the sentence

c)

Add the word and after the comma

d)

Replace the comma with a period and capitalize the

How should this sentence be changed?
We have fifteen minutes to complete the tests; Howard’s class has another hour.Question options:

a)

No change needs to be made to this sentence

b)

Insert because after the semicolon

c)

Add a comma after class

d)

Replace the semicolon with a comma

What change is needed to form a complete sentence?
No one but Marella was in the car when the accident occurred.Question options:

a)

Add a colon after Marella

b)

No changes need to be made.

c)

Add a detail about whose car it was

d)

Remove the phrase in the car