Coca Cola Implementation Plan

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Implementation Plan

Objectives

The objectives of the strategic plan are to build upon the already successfully developed business structure for Coca-Cola, and continue a successful path for the growth of the business. The strategic plan will allow Coca-Cola to create goals and more value for the business and its brands.

Functional Tactics

The functional tactics for the strategic plan focus on activities that can be accomplished as soon as possible. Coca-Cola will separate each strategy recommended and develop upon them immediately. In the generic strategy Coca-Cola will analyze cost and differentiation of their current markets and provide feedback of the current conditions. In the grand strategy Coca-Cola will analyze the current markets and regions for necessary changes or innovations that may be necessary for growth. The global strategy will focus on supporting our current global markets while finding new global markets to move into.

Action Items

Action items for Coca-Cola are tasks that need to be addressed immediately. The current action items for Coca-Cola are the investment in technology and more efficient logistics to support the analysis of costs for the focus strategy. Cost leadership will require Coca-Cola to find lower priced ingredients for the manufacturing process or purchasing the ingredients in larger bulk for a lower price. The grand strategy will require immediate action upon the current markets with advertising and innovation for domination and growth. Coca-Cola will also focus in on organizational operations to reinvest in employees and the company.

Milestones & Deadlines

Milestones will include monthly progress reports for each strategy, the successful execution of action items, and the overall success of each strategic plan and its goals for the company. The deadline for the strategic plan’s full implementation will be 2 years after the start date. The strategic plan will be reevaluated and adjusted each quarter as necessary.

Tasks & Task Ownership

Tasks will be given by the CEO to each of the team members as necessary. Each team member will be placed on one of the strategic plans exclusively with another member and expected to work cohesively to carry out the plan. All team members will collaborate each quarter and aid each other as necessary on all plans.

Resource Allocation

Coca-Cola currently has multiple resources that will allow the successful implementation of the strategic plan. All team members are able to allocate resources as necessary to their strategy. Each quarter the team will approve the initial plans of resource allocation and be available for collaboration if necessary to reevaluate.

Organizational Change Management Strategies

Change management strategies are recommended for The Coca-Cola Company which can improve the success of the implementation plan. The organizational change management strategies to be applied for The Coca-Cola Company are a combination of generic, grand, and international strategies as well as value disciplines. Generic strategies in the cost leadership strategy will provide The Coca-Cola Company with product positioning through strategic pricing methods as compared to key competitors in the industry by reducing production costs as well as producing products on a large scale to minimize operating costs. Value disciples in operational excellence is another strategy to be applied. Operational excellence has key drivers that are geared towards product volume, costs, and efficiency. This strategy has the potential to streamline the processes as well as standardization of products to reduce costs which works well in conjunction with the focus leadership strategy.

Grand strategies are aimed in achieving the long term goals and objectives of The Coca-Cola Company. While there are different types of grand strategies that are available, for The Coca-Cola Company these grand strategies are focused on growth. This can be achieved by implementing growth strategies that focus on expansion through operations, product development by modifying existing products that can be remarketed to consumers as well as introducing new products to consumers to earn premium margins for new products and horizontal integration by acquisition growth of similar companies.

Because The Coca-Cola Company operates in the domestic market and the international market, applying international strategies for the company should be considered. International strategies should focus on globalization. Since The Coca-Cola Company has already established recognizable logos and trademarks as well as the foundation of the company operating in soda production, The Coca-Cola Company can maximize on efficiency along with continued investment in the company as a global strategy.

Risk Management Plan

Establishing a risk management plan as well as identifying any risks are key to carrying out the implementation plan. For The Coca-Cola Company, there are different risks that are presented that must be addressed early on to minimize its impact and any complications that can arise further along the process. The risk management plan will identify and prioritize risks including establishing set measurements to reduce those risks while capitalizing on the opportunities that are available. The risk management plan can be considered a continuous process for The Coca-Cola Company by monitoring the identified risks and other external factors that can influence the soda market as well as the operations of The Coca-Cola Company negatively. Some of the risks identified are new regulations imposed by governments of developing or current markets that restrict marketing and production or require additional regulations for soda production, economic downturn, oversaturation of the local market, patent infringement concerns for new products, and poor product performance.

Risks that deal with any major changes to the operations and process of soda production and marketing will need to be adaptable for The Coca-Cola Company. Changes that come through new laws and amended acts dealing with government body regulations such as the Food and Drug Administration or the European Food Safety Authority will have to be taken into consideration to meet compliance. Economic downturns are another risk that needs to be addressed as economic downturns can pose a threat to the operations and sales of the company. Certain procedures will have to be set into place for possible shifts of the country’s economy such as reducing the amount or resources, product volume, and reevaluating budget criteria needs.

While the soda production is a large industry with major competitors, oversaturation is possible and can take place in the local market with numerous competitors offering the same product. The Coca-Cola Company needs to look at overall expansion of its products to different countries with a wider consumer market and consider offering new products in other segments of the market.

Patent infringement concerns are another possible risk when entering an industry with competitors offering similar products. The Coca-Cola Company will need to ensure that any new or enhanced product ideas are patented and address any branding concerns. Poor product performance is the final identified risk in the risk management plan. As with any product on the market, a life expectancy is established to determine the longevity of the product for consumers. While carbonated drinks can be considered a staple of consumer beverages, some carbonated beverages may not maintain the attention of consumers who may move to a different brand of carbonated beverages. Image plays a role in this risk in addition to product taste which can either cause strong or poor product performance as well as understanding consumer responsiveness to soda products in different countries.

Review the SHRM case: “Designing a Pay Structure”

Review the SHRM case: “Designing a Pay Structure”

You will prepare the SHRM case analysis on “Designing a Pay Structure” which consists of your completion of Tasks A–J that simulates the creation of a compensation system for an organization in meeting its goals and supporting its mission. In your analysis, respond to the following tasks found in the case study.

Your case analysis should consist of:

  • Task A: Create a complete job description for the Benefits Manager position using O*NET.
  • Task B: Calculate the job evaluation points for the administrative assistant, payroll assistant, operational analyst, and benefits manager jobs. Provide a rationale for assigning specific degrees to the various jobs.
  • Task C: If there were any outliers (i.e., extreme data points) in the data, what would you recommend doing with them? From this point forward, assume no extreme data points exist in the dataset.
  • Task D: Conduct a simple regression in Excel to create a market pay line by entering the job evaluation points (on the X axis) and the respective weighted average market base pay (on the Y axis) for each benchmark job.
  • Task E: What is your R squared (variance explained)? Is it sufficient to proceed?
  • Task F: Calculate the predicted base pay for each benchmark job.
  • Task G: Because your company wants to lead in base pay by 3 percent, adjust the predicted pay rates to determine the base pay rate you will offer for each benchmark job.
  • Task H: Create pay grades by combining any benchmark jobs that are substantially comparable for pay purposes. Clearly label your pay grades and explain why you combined any benchmark jobs to form a grade.
  • Task I: Use your answer to Task H to determine the pay range (i.e., minimum and maximum) for each pay grade.
  • Task J: Given the pay structure you have generated, consider the following: Does this pay structure make good business sense? Do you think it is consistent with the organization’s business strategy? What are the implications of this pay structure for other HR systems, such as retention and recruiting?
  • Your analysis of this case and your written submission should reflect an understanding of the critical issues of the case, integrating the material covered in the text, and present concise and well-reasoned justifications for the stance that you take. You are to complete this case analysis using Excel in a spreadsheet analysis format.

You may discuss your case analysis Assignment with the class, but you must submit your own original work.

Case analysis tips: Avoid common errors in case analyses, such as:

●  Focusing too heavily on minor issues.

●  Lamenting because of insufficient data in the case and ignoring creative alternatives.

●  Rehashing of case data — you should assume the reader knows the case.

●  Not appropriately evaluating the quality of the case’s data.

●  Obscuring the quantitative analysis or making it difficult to understand.

Typical “minus (–)” grades result from submissions that:

●  Are late.

●  Are not well integrated and lack clarity.

●  Do not address timing issues.

●  Do not recognize the cost implications or are not practical.

●  Get carried away with personal biases and are not pertinent to the key issues.

●  Are not thoroughly proofread and corrected.

Make sure your document includes:

• Your name

• Date

• Course name and section number

• Unit number

• Case name

• Page numbers

The case analysis should contain Tasks A–J stated in the case. Check for correct spelling, grammar, punctuation, mechanics, and usage. Citations should be in APA style.

Here is the Assignment grading rubric.

Assignment submission: Before you submit your Assignment, you should save your work on your computer in a location that you will remember in Excel format. Save the document using the naming convention: Username_Unit4_Assignment.xlsx. Submit your file by selecting the Unit 4: Assignment Dropbox.

HELPFUL NOTE:

To My Students:

I just wanted to reach out in advance regarding the Unit 4 Assignment.  The case study presented asks you to work through calculations for a pay structure involving 5 different positions.  This is a pretty heavy set of tasks to accomplish in one week.  Fortunately, I have been able to readjust this a bit so that the work load would be manageable in a week’s time.

FOR THE UNIT 4 ASSIGNMENT, YOU ONLY NEED TO CALCULATE FOR THE FRONT DESK RECEPTIONIST AND THE BENEFITS MANAGER POSITIONS.  You do NOT have to calculate for the other 3 positions:  Administrative Assistant, Payroll Assistant, Operations Analyst.

Additionally, since this involves math (and a little statistics), I have put together supportive material (see below) to help guide you through how to do this.  PLEASE just follow the guidance below and you will be able to move through this easily.

PLEASE be sure to not wait until the last minute to do the Unit 4 Assignment.  There’s a lot to it, so I don’t want anyone to be surprised.

I can’t provide a sample since that would contain the answers… But that’s okay, you can take this piece by piece..!  PLEASE READ THESE DETAILS BELOW CAREFULLY.  If you take it slowly, this goes pretty well.  (And!  If you get to the math portion below and you feel out of your element, PLEASE touch base with the Math Tutor (see separate announcement about Academic Support Centers for links).  They offer wonderful assistance!

First, let’s take this steps..!

In Task A, you have to create one job description for the Benefits Manager. There are details in how to approach this and in the Appendix there are other job descriptions for the other positions so you can see how these should look. The case study provides suggestions about where to go to get info on this job description. So please read through those details for more guidance.

Next, in Task B,  you will calculate the job evaluation points for positions. If you look just above the Task B item (on the previous page), you’ll see info and a sample of how to do this based on the receptionist position. Don’t forget to provide your rationale for the job evaluation points assigned. Use those same items as in the sample chart – Skills, Responsibility, Effort (and their subcategories).  You can change up the percentages these are worth as you see fit for each job…   Please be sure to remember that you have to take into consideration what would be required for each of the elements in the job evaluation – again read the sample that gets you started.  For instance, in the education area, please remember that the weight would be more for a job that needs a Bachelor’s degree rather than a high school diploma/GED.  Please also be sure that you multiple the Degree times the Weight to get the Points for each line (far right item).  Then total that Points column at the bottom. This needs to be done for each Benchmark job.  And each one should have a different Points total as they have different requirements from each other.

And in Task C, here’s a little further help/guidance with regard to completing this.  The first part deals with what to do with outliers. That would require you to address this via text in your document. (Again your readings will support this, and you can also do more research online if you’d like.  Don’t forget to use supporting citations when you can – these strengthen your academic work..!)

The second part deals with calculating weighted means. (This isn’t as bad as it sounds – I promise..!)

Weighted means of base pay should be calculated for each benchmark job from the survey data. Weighted means, as compared to simple means, are calculated to better represent the market data (Milkovich & Newman, 2008). A simple mean would be calculated by adding up the average base pay rates and dividing by the number of organizations (six in this case); but small and large companies would both be given the same weight if using a simple mean. A weighted mean gives equal weight to each job incumbent’s wage and thus is more representative of the data. For example:

            Mean      # of employees

Co. A    30,000           2

Co. B    15,000          10

The simple mean salary is $22,500.

[(30000 + 15000) / 2 = 22500]

But the weighted mean salary is $17,500.

[(2/12 * 30000) + (10/12 * 15000) = 17500]

For each position, you take the number of employees in Co. A, which is 2.  Divide that into the total number of employees in all companies, which is 12.  Or 2/12…  Which equals 0.16667.

Then multiply that by the mean salary in Co. A, which is $30,000.

So, 30,000 times 0.16667 equals 5,000.

Then for the next company, Co. B, you do the same with those numbers. You take the number of employees in Co. B, which is 10.  Divide that into the total number of employees in all companies, which is 12.  Or 10/12…  Which equals 0.833333.

Then multiply that by the mean salary in Co. B, which is $15,000.

So, 15,000 times 0. 0.833333 equals 12,500.

Then you take the $5,000 from the first company and the $12,500 from the second company and add them together to get the $17,500 weighted means.

—————————–

Do this for the Front Desk Receptionist and the Benefits Manager companies.

For Task D, you are asked to do some statistics with a regression analysis.  Don’t worry..!  Keep reading and you will see a link to an online calculator that can help you with this!  😉

Regression analysis is “the statistical tool for the investigation of the relationship between variables” (Sykes n.d.). It is used when data is analyzed to determine the causal effect of one variable upon another variable. For example, the effect of the increased cost of a gallon/litre of gasoline/petrol on the demand for that product is determined via “regression analysis”.

If you want to do the regression analysis calculation in Excel (rather than using the online calculator link that is below), you can go to:

http://www.law.uchicago.edu/files/files/20.Sykes_.Regression.pdf – here you will find the article “An introduction to Regression Analysis” by Dr. Alan Sykes that may help you understand regression analysis more clearly and help you in answering the discussion questions below.

Video for how to run the regression analysis in Excel:

http://www.wikihow.com/Run-Regression-Analysis-in-Microsoft-Excel

NOTE: I have Excel 2010, so getting the Regression Toolpak added in was easy. You may have to add this Excel Analysis Toolpak in – no matter what version of Excel you may have. Here is link to how to add that toolpak, for the various Excel versions:

http://office.microsoft.com/en-us/excel-help/results.aspx?qu=data+analysis+toolpak&ex=1&origin=HP001127724

AND FINALLY, IF YOU WANT TO JUST USE AN ONLINE SIMPLE REGRESSION CALCULATOR FOR TASKS D AND E (GETTING THE R SQUARED NUMBER BUT STILL YOU HAVE TO ANSWER THE QUESTION IN TASK E AS WELL…) (AND SKIP USING EXCEL), YOU CAN GO HERE:

http://www.graphpad.com/quickcalcs/linear1/

Here you would plug in your Job Evaluation Points for each position in Task B (under the X column), and also the corresponding weighted average salary for each position in Task C (under the Y column).  It would look something like this:

Regression Analysis
Job Evaluation Weighted
Points Avg. $
X    Y
Recept. 120 19944.44
Admin Asst. 145 29458.33
Pay Asst. 175 34000
Ops Analyst 215 56875
Ben Mgr. 245 62900

NOTE:  THE JOB EVALUATION POINTS YOU HAVE WILL BE DIFFERENT FROM THE EXAMPLE ABOVE.  EVERYONE WILL HAVE SLIGHTLY DIFFERENT POINT VALUES, AND THAT IS PERFECTLY OKAY.  THE WEIGHTED AVERAGE SALARIES THOUGH MUST MATCH THE ONES IN THIS EXAMPLE.  SO IF YOU DIDN’T QUITE GET THE ANSWERS RIGHT FOR TASK C, PLEASE GO AHEAD AND USE THESE WEIGHTED AVERAGE SALARY FIGURES.

Once you run your simple regression through the calculator link (http://www.graphpad.com/quickcalcs/linear1/), you will get results that will look something like this (yours will be different since everyone will have different job evaluation points that they created in Task B – again, that’s perfectly okay):

Best-fit values

Slope

360.33 ± 36.29

Y-intercept

-24324.19 ± 6737

X-intercept

66.31

1/Slope

0.002798

95% Confidence Intervals

Slope

241.9 to 472.9

Y-intercept

-45137 to -2262

X-intercept

9.211 to 96.90

Goodness of Fit

R square

0.9700

Sy.x

3683

Is slope significantly non-zero?

F

96.99

DFn,DFd

1,3

P Value

0.0022

Deviation from horizontal?

Significant

Data

Number of XY pairs

5

Equation

Y = 360.33*X – 24324.19

**************

Note: I’ve gone through this material and it really does provide useful info that can basically hold your hand through this process. So I encourage you to take a look and follow along – I hope it you find this helpful! (I really think you will!)

Now, let’s focus on the next bit to get you started..! The first item that Task D asks for is: Identify the slope and y-intercept and write the equation for the market pay line.

Regression creates a “line of best fit” by merging the job evaluation points (X) and the external salary data (Y). The resulting regression line is used to predict the base pay (Y) for a specific number of job evaluation points (X). The equation for the simple regression line (as it is for any line) can be represented as: y=mx+b; in which:

y =the predicted base pay
m =the slope of the line
x =the job evaluation points
b =the y-intercept

So, for example, if the regression results show that m = 400 and b is -20000, then the equation is y=400(x) – 20000 and the predicted pay rate for a job assigned 100 points would be y= 400(100)-20000, or $20,000.

The regression output will also show information about how good the regression line fits the data. Specifically, look at the “R squared” in the regression output. Generally, the R squared, referred to as variance explained, should be .95 or higher. If R squared is significantly lower than this, there may be problems stemming from the job evaluation step. For example, the points assigned to certain benchmark jobs may be off – i.e., not make sense given the level of tasks, duties and responsibilities required for the job and the knowledge, skills and abilities needed by the job incumbent. If this is the case, re-examine the job descriptions and reconsider the points assigned to the benchmark jobs. Alternatively, there may be errors in the weighted average calculations. After conducting the regression again, examine the new R squared.

To calculate the slope of the market pay line, look in the Excel regression output for the “Coefficient of the X Variable.” The y-intercept is located in the regression output as the “Coefficient of the Intercept.” Be sure to write out the regression equation appropriately. Here’s an example:

Y = m(x)+b
Y = 360.33(x) -24324.19

This means that each job evaluation point is worth $360.33 based on the figures I used.  PLEASE remember that everyone will have different figures based on how they planned their job evaluation points.  And that’s fine..!  It’s perfectly okay for different people to have different numbers for this.

For Task E, the sample R squared from above is .9699 (or .97 when rounded up).  The description below tells you about R squared and how to interpret it:

R-squared is a statistical measure of how close the data are to the fitted regression line. It is also known as the coefficient of determination, or the coefficient of multiple determination for multiple regression.

The definition of R-squared is fairly straight-forward; it is the percentage of the response variable variation that is explained by a linear model. Or:

R-squared = Explained variation / Total variation

R-squared is always between 0 and 100%:

  • 0% indicates that the model explains none of the variability of the response data around its mean.
  • 100% indicates that the model explains all the variability of the response data around its mean.

Please check your R-squared to proceed with your response.

——————————————-

PLEASE BE SURE TO ANSWER TASK E’S QUESTION:  What is the R squared?  And is it sufficient to proceed?

For Task F:

Let’s have you do the basic math:

Here’s the formula to use: y=mx+b, where x is the job evaluation points, b is the y-intercept, and m is the slope coefficient from the regression. So you can use this formula:

Y = 360.33(x) -24324.19

as the predicted base pay for each job.

Just insert for (x), the job evaluation point number that you created in Task B.  Each job evaluation point number will be different, so you’ll get a different output for each position.

So your calculations would be:

-Y = 360.33 times (the job evaluation point number that you created in Task B for the receptionist) minus 24324.19     (Note:  Y would be the answer to the calculations above…)

-Y = 360.33 times (the job evaluation point number that you created in Task B for the benefits manager) minus 24324.19     (Note:  Y would be the answer to the calculations above…)

Then for Task G, you take each of the answers for Task F, and increase them by 3% (as the case states the policy will be to lead base pay by 3%).

Your calculation would be:

-Take your answer for the receptionist in Task F, and multiply it by 1.03.

-Take your answer for the business manager in Task F, and multiply it by 1.03.

For Task H, you create pay grades for the job, put them in the grades, and be sure to explain what each pay grade represents and why you put the positions into those grades. No calculations are needed here.  You can select 2 pay grades (you can name them A, B, or 1, 2,…  or whatever you would like).  Then based on the predicted pay that you just did, and taking into consideration the skills required, place these into the necessary pay grade and provide a rationale as to why you you put that job there.  (Everyone may end up with a slightly different answer to this item, and that’s fine!)

For Task I, you’ll show the minimum and maximum for each pay grade. You’ll use the pay figures for the positions from Task H here to show these. So if you have 2 positions in one pay grade – the lower position would be the minimum… The higher one would be the maximum.  Then calculate the average for the two positions.  (Add them together, and divide by 2 for the average.)  Note:  If you have just one position in a pay grade, then you just have the one pay for an average and that’s it…

Then finally, apply the percent guidelines provided in the case to determine the pay ranges.  So if the case calls for 10% above and below the midpoint, calculate as follows:

Take the minimum pay, and multiply by 1.10.  Take the maximum pay, and multiply by 1.10.  (If you only have one position in a pay grade, take that pay and multiply by 1.10 (which is 10% above) and then multiply again with that same pay and this time multiply by .90 (which is 10% below the midpoint).  Now you’ve created minimums and maximums as defined by the case for each pay grade..!

And for Task J, please just answer the questions..!

I think that should give you a basic guide through the assignment. I hope this is helpful, and I look forward to reading your work!

Okay, you can breathe now… (Really, this is NOT bad… I just know how folks who are math-phobic can worry, so I wanted to walk you through this..!)

Again, since this may take some folks some extra time/effort, it might not be bad to set aside time to start working on this ahead of time…  Hint, Hint, Hint…  😉

Dr. Sue

Formal Cultural System

Ethics & Governance Lecture 1: Introduction to Ethics & Governance

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Overview Today

A brief introduction to the course’s management, readings and assessments

Plagiarism – academic integrity

Essay writing – study research techniques

Ethics and morality

Ethics and the law

Ethics in business and corporate governance

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Readings

There is no prescribed textbook for this subject.

There are essential readings on the myRMIT studies website.

A lot of the material in the course has been developed from these two texts which are excellent references:

1. Mallin, C A, 2010. Corporate Governance, Oxford University Press, UK.

2. Trevino, LK & Nelson, KA (2011) Managing Business Ethics: Straight Talk about How to Do It Right (5th Edition), John Wiley, USA.

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Assessment Overview

Research Essay (2000 words) 40%

Due date: TBA.

Exam 60%

Scheduled during examinations period

All assessment tasks must be submitted to pass & 50% must be attained in order to pass

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Assessment 1: Research Essay

(2000 words)

Choose one of the following three topics:

Is the formal cultural system within a firm the most important factor in creating an ethical workplace? How do formal cultural systems attempt to promote ethics?

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For the essay:-

Use at least 15 references:

* six academic journal articles peer reviewed

&

* six other quality references

Electronic and Hardcopy submission.

Turnitin

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Assessment Criteria for the Essay

Key issues relating to the question have been developed

Original and clear argument

Logical and convincing discussion

Ideas and assertions substantiated through use of high quality reference material and key academic perspectives/views used to develop arguments

Appropriate Harvard style referencing (intext and list of references)

Number and quality of references

Clear and comprehensive written style (spelling, grammar, syntax etc.)

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Harvard referencing style continued

Harvard is an author-date referencing style widely accepted in scholarly circles. Each reference is indicated in the text by the author and date of the publication cited, sometimes with added information such as page numbers. The full details of these references are listed at the end of the text in a Reference list. Please follow this information given to you by us regarding referencing.

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Harvard Referencing continued

Here is another clear guide to show our students and staff how to reference using the Harvard Referencing style.

Harvard Citation Style Examples

Follow this link for a simple and clear way to use Harvard Citation Style Examples –

http://guides.is.uwa.edu.au/content.php?pid=43218&sid=318559

The PDF for the above url is also on the on MyRMIT Learning Hub for this Course – see Assessment

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REFERENCING FROM THE INTERNET

You cannot copy works (text, images, media etc.) off the

Internet without referencing your source.

If you are using text, an image or other media from a webpage, you must reference the material.

Check with your lecturer or course guides for your course requirements.

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Essay assessment criteria

See the Course information Document for assessment criteria for the essay.

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Ethics vs Morality

Morality reflects a person’s or group’s standards of right and wrong. Moral understanding is usually developed passively.

Ethics is the assessment of moral standards. Ethics is developed actively – through the use of theories and experience.

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Kenworth Motors Case Study Essays And Term Papers

Kenworth Motors Case

As a consulting you mostly have to be compelled to come back and prepare before you meet the potential shopper.   The proposal should be gift at the meeting.   As i’m reading this case study, i believed it absolutely was simply a proper personal review of a gathering that 2 business partners that reach out for facilitate.   I don’t believe that the adviser was ready for the meeting.   He simply talks to the shopper and attend a firm that he knew nothing concerning.   He failed to have associate degree agenda of what the business was all concerning and he wasn’t centered concerning the agenda.   He manager himself doesn’t even grasp what’s the matter that running within the company before having the consulting to return in.

If he’s an expert adviser, he ought to initial analysis concerning the organization and ready himself a trifle higher. additionally he has to do some analysis on the management and it operation inside the organization.   One issue that I will offer credit to the current consulting is that he’s a decent trafficker.   He initial begins his question concerning the plant and product of the

organization and semiconductor diode the manager to speak concerning completely different topic of their product. additionally each the manager and adviser had a positive perspective toward everything.

The adviser lay out the retreat however didn’t have any arrange of however the retreat would facilitate their issues.   Everything wasn’t in writing and also the time to arrange for the retreat is just too short to even harden.  As a consulting, he wasn’t professionally gift his action and plans to gift however it’ll facilitate the potential shopper.   This case study shows a really ineffective ways in which of doing consulting for giant organization. additionally it permits you to suppose that hiring effective consulting isn’t by victimization mutual acquaintance. this can be a decent example of contract meeting of what to try and do or to not do.

I think this initial meeting goes well however with unprepared consulting will cause several wrong direction and cause failure as a adviser however additionally injury the corporate name.   There area unit several   effective methods to assist consulting to own an expert contract meeting.

Case Study: Kenworth Motors

Introduction

This case is a narrative recount of an organizational development (OD) consultant on his business trip to Kenworth Motors’ Seattle truck manufacturing plant.

Question 1

How well did the OD consultant prepares for the meeting with Denton? Would you have done anything differently?

I think the OD consultant didn’t well prepared for the meeting with Denton because he didn’t put some times to do research about the Kenworth Motors background and it’s current situation as well as make some research about Denton through internet or work network. I would do more research about the company and Denton to ensure that I know the situation that I am dealing with and it helps to provide Denton with more accurate consultant as i would have more knowledge about the company works. Robert Denton whose the plant manager of Kenworth Motors is having issue with his two new managers which one of them handle the purchasing and inventory and the other handle personnel. Both managers are coping with Denton very much but somehow Denton still feel like they aren’t jelled together as a team quite like what he’d hoped therefore making doubt on Denton mind on what he should do to make the team relationship stronger and more focus on the overall benefit of Kenworth Motors. Denton appointed the OD consultant for a meeting to talk it out about his issue and hopefully come up with an answer to his problem. The cause of his problem is most likely from the way they interact with each other, Denton might have not spend enough time to learn and understand his new managers therefore create a gap in his team work. The other possibility is that the two managers are still new and still trying to cope with the new working environment, which create a distraction in their work.

Question 2

In the discussion between the OD consultant and Denton, what was effective and ineffective about the consultant’s behavior?

During the initial contact, the OD consultant was effective in establishing empathy and trust. Creating rapport and trust helps building up mutual understanding and improving engagement of both parties in during the consultation process. Because of consultant’s intrapersonal and interpersonal skills, the consultation progressed effectively and the manager was soon willing to disclose organizational information. The OD consultant tried to identify any problems in relation to the manufacturing operations by questioning. As the answers were provided by internal personnel, Danton, who was an internal agent from the organization, the consultant soon realized that the initial inquiry process was ineffective in identifying possible problems in the operations. Lastly, the consultant was effective in explaining the pros and cons of having an external agent in the OD investigation.

Question 3

How effective was the contracting process described in the last part of the case? What is the scope and clarity of the agreement?

The contracting process was effective as described in the last part of the case. The initial contracting only took a brief time to be done. The agreement covered an idea of a retreat weekend, the ultimate purpose of the idea, the time and venue of the retreat, the schedule outline of the weekend, and the cost associated with the event and the OD consultation service. The initial contract planning was relatively insufficient in terms of clarity. The consultant failed to explain clearly on his role and responsibility in this event. He did not explicitly define his actions to achieve the goal of the weekend retreat. He failed to establish a comprehensive action research plan and result measuring method of the proposed event.

Question 4

How would you design the upcoming retreat?

I would plan to find somewhere far away from the company, I think the OD consultant, Bob Denton should have a dinner with his managers at first, because the OD consultant and Denton need to understand and learn more about these managers. The OD consultant needs to know more about Denton as well. Dinner always helps people to get closer and interact more. And then they can have a meeting to learn and understand their personalities and thoughts about the current job and their future plans.

References

1. ANDERSON, D. L. 2009. Organization Development: The Process of Leading Organizational Change, SAGE Publication Ltd.

2. CUMMINGS, T. G. & WORLEY, C. G. 2008. Organization Development and Change, SOUTHWESTERN CENGAGE Learning.

3. GALLOS, J. V. & SCHEIN, E. H. 2006. Organization Development: A Jossey-Bass Reader Jossey-Bass Business and Management

4. ROTHWELL, W. J., STAVORS, J. M. & SULLIVAN, R. L. 2009. Practicing Organization Development: A Guide for Leading Change, Pfeiffer.