Entreeefnuer

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Prepare, Apply, Assess and Develop Employability Skills with MyLab Economics

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Dynamic Study Modules

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Prepare, Apply, Assess and Develop Employability Skills with MyLab Economics

86% of students said

MyLab Economics helped them earn higher grades

on homework, exams, or the course

*Source: 2017 Student Survey, n 13,862

MyLabTM Economics is an online homework, tutorial, and assessment program constructed to work with this text to engage students and improve results. It was designed to help students develop and assess the skills and applicable knowl- edge that they will need to succeed in their courses and their future careers.

Digital Interactives are dynamic and engaging activities that use real-time data from the Federal Reserve’s Economic Data (FRED™) to promote critical thinking and application of key economic principles.

Question Help consists of homework and practice questions to give students unlimited opportunities to master concepts. Learning aids walk students through the problem—giving them assistance when they need it most.

Dynamic Study Modules use the latest developments in cognitive science and help students study chapter topics by adapting to their performance in real time.

% of students who found learning aids helpful

91% 90% 90%

eText Study Plan

Dynamic Study Modules

Pearson eText enhances student learning. Worked examples, videos, and interactive tutorials bring learning to life, while algorithmic practice and self-assessment opportunities test students’ understanding of the material.

The Gradebook offers an easy way for you and your students to see their performance in your course.

of students would tell their instructor to keep using

MyLab Economics

89%

For additional details visit: www.pearson.com/mylab/economics

See what more than 55,000 students had to say about MyLab Economics:

“MyLab Economics is the database for all ‘need to know’ information throughout the course. The major incentive is how much insight it gives when studying for a test.”

— Economics Student, Heaven Ferrel, ECPI University

“I love the ‘Help Me Solve This’ feature. It really helped me figure out what I was doing wrong and how to fix a problem rather than just saying ‘wrong’ or ‘right’.”

— Student, Illinois State University

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Symbols Used in This Book

∆ [capital delta] = a change in the following variable— for example, the change in p between Periods 1 and 2 is ∆p = p2 – p1, where pi is the price in Period i)

e [epsilon] = the price elasticity of demand

π [pi] = profit = revenue – total cost = R – C θ = proportion or probability or share

Abbreviations, Variables, and Function Names

AFC = average fixed cost = fixed cost divided by output = F>q

AVC = average variable cost = variable cost divided by output = VC>q

AC = average cost = total cost divided by output = C>q

APi = average product of input i—for example, APL is the average product of labor

C = total cost = variable cost + fixed cost = VC + F CS = consumer surplus

D = market demand curve

DWL = deadweight loss

F = fixed cost

i = interest rate

I = indifference curve

K = capital

L = labor

LR = long run

m = constant marginal cost

MC = marginal cost

MPi = marginal (physical) product of input i—for example, MPL is the marginal product of labor

MR = marginal revenue

MRS = marginal rate of substitution

MRTS = marginal rate of technical substitution

n = number of items such as firms in an industry

p = price

PS = producer surplus

Q = market (or monopoly) output

q = firm output

R = revenue = pq

r = price of capital services

s = per@unit subsidy

S = market supply curve

SR = short run

t = specific or unit tax

T = tax revenue (tQ)

TS = total surplus

U = utility

VC = variable cost

w = wage

Y = income or budget

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Managerial Economics and Strategy

THIRD EDITION

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Managerial Economics and Strategy

THIRD EDITION

Jeffrey M. Perloff University of California, Berkeley

James A. Brander Sauder School of Business, University of British Columbia

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FOR JACKIE, LISA, BARBARA, AND CATHY

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v

Brief Contents Preface xiii

Chapter 1 Introduction 1 Chapter 2 Supply and Demand 9 Chapter 3 Empirical Methods for Demand Analysis 44 Chapter 4 Consumer Choice 87 Chapter 5 Production 124 Chapter 6 Costs 153 Chapter 7 Firm Organization and Market Structure 191 Chapter 8 Competitive Firms and Markets 225 Chapter 9 Monopoly 266 Chapter 10 Pricing with Market Power 307 Chapter 11 Oligopoly and Monopolistic Competition 350 Chapter 12 Game Theory and Business Strategy 385 Chapter 13 Strategies Over Time 424 Chapter 14 Decision Making Under Uncertainty 462 Chapter 15 Asymmetric Information 500 Chapter 16 Government and Business 536 Chapter 17 Global Business 579 Answers to Selected Questions E-1

Definitions E-14

References E-19

Sources for Managerial Problems, Mini-Cases, and Managerial Implications E-27

Index E-38

Credits E-74

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vi

Preface xiii

Chapter 1 Introduction 1

1.1 Managerial Decision Making 1 Profit 2 Trade-Offs 2 Other Decision Makers 2 Strategy 3

1.2 Economic Models 3 MINI-CASE Using an Income Threshold

Model in China 4 Simplifying Assumptions 4 Testing Theories 5 Positive and Normative Statements 6 New Theories 7

1.3 Using Economic Skills in Your Career 7 Summary 8

Chapter 2 Supply and Demand 9 MANAGERIAL PROBLEM Carbon Taxes 9

2.1 Demand 10 The Demand Curve 11 The Demand Function 14 USING CALCULUS Deriving the Slope

of a Demand Curve 16 Summing Demand Curves 16 MINI-CASE Summing Corn Demand Curves 16

2.2 Supply 17 The Supply Curve 18 The Supply Function 19 Summing Supply Curves 20

2.3 Market Equilibrium 20 Using a Graph to Determine the Equilibrium 20 Using Math to Determine the Equilibrium 20 Forces That Drive the Market to Equilibrium 22 MINI-CASE Speed of Adjustment

to New Information 23 2.4 Shocks to the Equilibrium 23

Effects of a Shift in the Demand Curve 23 Q&A 2.1 24 Effects of a Shift in the Supply Curve 25 MINI-CASE The Opioid Epidemic

Reduces Labor Market Participation 26 Q&A 2.2 26 MANAGERIAL IMPLICATION Taking

Advantage of Future Shocks 27

2.5 Effects of Government Interventions 27 Policies That Shift Curves 27 MINI-CASE Occupational Licensing 28 Price Controls 28 MINI-CASE Venezuelan Price Ceilings

and Shortages 30 Sales Taxes 33 Q&A 2.3 35 MANAGERIAL IMPLICATION Cost Pass-Through 36

2.6 When to Use the Supply-and- Demand Model 36 MANAGERIAL SOLUTION Carbon Taxes 37 Summary 39 ■  Questions 39

Chapter 3 Empirical Methods for Demand Analysis 44

MANAGERIAL PROBLEM Estimating the Effect of an iTunes Price Change 44

3.1 Elasticity 45 The Price Elasticity of Demand 45 MANAGERIAL IMPLICATION Changing

Prices to Calculate an Arc Elasticity 47 Q&A 3.1 47 MINI-CASE Demand Elasticities for

Google Play and Apple Apps 49 USING CALCULUS The Point Elasticity of Demand 49 Elasticity Along the Demand Curve 49 Q&A 3.2 51 Other Types of Demand Elasticities 53 MINI-CASE Anti-Smoking Policies May

Reduce Drunk Driving 53 Demand Elasticities over Time 54 Other Elasticities 54 Estimating Demand Elasticities 54

3.2 Regression Analysis 55 A Demand Function Example 55 MINI-CASE The Portland Fish Exchange 57 Multivariate Regression 62 Q&A 3.3 62 Goodness of Fit and the R2 Statistic 63 MANAGERIAL IMPLICATION Focus Groups 64

3.3 Properties and Statistical Significance of Estimated Coefficients 64 Repeated Samples 64 Desirable Properties for Estimated Coefficients 65 A Focus Group Example 65 Confidence Intervals 67 Hypothesis Testing and Statistical Significance 67

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viiContents

3.4 Regression Specification 68 Selecting Explanatory Variables 69 MINI-CASE Determinants of CEO Compensation 69 Q&A 3.4 71 Functional Form 72 MANAGERIAL IMPLICATION Experiments 74

3.5 Forecasting 75 Extrapolation 75 Theory-Based Econometric Forecasting 78 MANAGERIAL SOLUTION Estimating

the Effect of an iTunes Price Change 79 Summary 81 ■  Questions 82

Appendix 3A The Identification Problem 85

Chapter 4 Consumer Choice 87 MANAGERIAL PROBLEM Paying Employees

to Relocate 87 4.1 Consumer Preferences 88

Properties of Consumer Preferences 89 MINI-CASE You Can’t Have Too Much Money 90 Preference Maps 90

4.2 Utility 97 Utility Functions 97 Ordinal and Cardinal Utility 98 Marginal Utility 98 USING CALCULUS Marginal Utility 99 Marginal Rates of Substitution 100

4.3 The Budget Constraint 100 Slope of the Budget Line 102 USING CALCULUS The Marginal Rate

of Transformation 102 Effects of a Change in Price on

the Opportunity Set 102 Effects of a Change in Income on

the Opportunity Set 103 Q&A 4.1 104 MINI-CASE Rationing 104 Q&A 4.2 105

4.4 Constrained Consumer Choice 105 The Consumer’s Optimal Bundle 105 Q&A 4.3 107 MINI-CASE Why Americans Buy More

E-Books Than Do Germans 108 Q&A 4.4 109 Promotions 109 MANAGERIAL IMPLICATION Designing

Promotions 111 4.5 Deriving Demand Curves 111 4.6 Behavioral Economics 113

Tests of Transitivity 114 Endowment Effects 114 MINI-CASE How You Ask the

Question Matters 115 Salience 115 MANAGERIAL IMPLICATION Simplifying

Consumer Choices 116

MANAGERIAL SOLUTION Paying Employees to Relocate 117

Summary 118 ■  Questions 119 Appendix 4A The Marginal Rate of Substitution 122 Appendix 4B The Consumer Optimum 123

Chapter 5 Production 124 MANAGERIAL PROBLEM Labor Productivity

During Recessions 124 5.1 Production Functions 125 5.2 Short-Run Production 126

The Total Product Function 127 The Marginal Product of Labor 128 USING CALCULUS Calculating the Marginal

Product of Labor 128 Q&A 5.1 129 The Average Product of Labor 129 Graphing the Product Curves 129 The Law of Diminishing Marginal Returns 132 MINI-CASE Malthus and the Green Revolution 133

5.3 Long-Run Production 134 Isoquants 134 MINI-CASE Self-Driving Trucks 137 Substituting Inputs 138 Q&A 5.2 139 USING CALCULUS Cobb-Douglas

Marginal Products 141 5.4 Returns to Scale 141

Constant, Increasing, and Decreasing Returns to Scale 141

Q&A 5.3 143 MINI-CASE Returns to Scale for Crocs 143 Varying Returns to Scale 144 MANAGERIAL IMPLICATION Small Is

Beautiful 145 5.5 Innovation 146

Process Innovation 146 MINI-CASE Robots and the Food You Eat 147 Organizational Innovation 147 MINI-CASE A Good Boss Raises Productivity 148 MANAGERIAL IMPLICATION Technical

Progress and Competitive Advantage 148 MANAGERIAL SOLUTION Labor

Productivity During Recessions 148 Summary 149 ■  Questions 149

Chapter 6 Costs 153 MANAGERIAL PROBLEM Technology

Choice at Home Versus Abroad 153 6.1 The Nature of Costs 154

Opportunity Costs 154 MINI-CASE The Opportunity Cost of an MBA 155 Q&A 6.1 156 Costs of Durable Inputs 156

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Sunk Costs 157 MANAGERIAL IMPLICATION Ignoring Sunk Costs 158

6.2 Short-Run Costs 158 MINI-CASE Costs of Building a Guitar 158 Common Measures of Cost 159 USING CALCULUS Calculating Marginal Cost 161 Cost Curves 161 Q&A 6.2 163 Production Functions and the Shapes

of Cost Curves 164 Short-Run Cost Summary 167

6.3 Long-Run Costs 168 MINI-CASE Short Run Versus Long Run

in the Sharing Economy 168 Input Choice 169 MANAGERIAL IMPLICATION Cost Minimization

by Trial and Error 174 MINI-CASE The Internet and Outsourcing 175 Q&A 6.3 176 The Shapes of Long-Run Cost Curves 176 MINI-CASE Economies of Scale at Google 178 Q&A 6.4 179

6.4 The Learning Curve 179 MINI-CASE Solar Power Learning Curves 180

6.5 The Costs of Producing Multiple Goods 181 MINI-CASE Medical Economies of Scope 182 MANAGERIAL SOLUTION Technology

Choice at Home Versus Abroad 182 Summary 184 ■  Questions 184

Appendix 6A Calculating Cost Curves 189 Appendix 6B Long-Run Cost Minimization 190

Chapter 7 Firm Organization and Market Structure 191

MANAGERIAL PROBLEM Amazon’s Delivery Services 191

7.1 Ownership and Governance of Firms 192 Private, Public, and Nonprofit Firms 192 MINI-CASE Chinese State-Owned Enterprises 193 Ownership of For-Profit Firms 194 Firm Governance 196

7.2 Profit Maximization 196 Profit 196 Two Steps to Maximizing Profit 197 USING CALCULUS Maximizing Profit 199 Q&A 7.1 200 MANAGERIAL IMPLICATION Marginal

Decision Making 200 Social Responsibility 202 MINI-CASE Trends in Social Responsibility 203 Forcing Firms to Maximize Profit:

The Survivor Principle and Competition for Corporate Control 204

7.3 Profits Over Time 206 Interest Rates 206

Investing and Profit Maximizing Over Time 208 Q&A 7.2 208 MANAGERIAL IMPLICATION Stock Prices

Versus Profit 209 7.4 The Make or Buy Decision 210

Stages of Production 210 Vertical Integration 210 Profitability and the Supply Chain Decision 213 MINI-CASE Netflix 214 MINI-CASE The Gig Economy 215 Market Size and the Life Cycle of a Firm 216

7.5 Market Structure 217 The Four Main Market Structures 217 Comparison of Market Structures 219 Disruptive Innovations and the Evolution

of Market Structure 220 Road Map to the Rest of the Book 220 MANAGERIAL SOLUTION Amazon’s

Delivery Services 221 Summary 221 ■  Questions 222

Chapter 8 Competitive Firms and Markets 225

MANAGERIAL PROBLEM The Rising Cost of Keeping On Truckin’ 225

8.1 Perfect Competition 226 Characteristics of a Perfectly

Competitive Market 226 Deviations from Perfect Competition 228

8.2 Competition in the Short Run 228 How Much to Produce 229 Q&A 8.1 231 USING CALCULUS Profit Maximization

with a Specific Tax 232 Whether to Produce 233 MINI-CASE Fracking and Shutdowns 235 Q&A 8.2 236 MANAGERIAL IMPLICATION Sunk Costs

and the Shutdown Decision 237 The Short-Run Firm Supply Curve 237 The Short-Run Market Supply Curve 238 Short-Run Competitive Equilibrium 240

8.3 Competition in the Long Run 241 Long-Run Competitive Profit

Maximization 241 The Long-Run Firm Supply Curve 242 MINI-CASE The Size of Ethanol

Processing Plants 242 The Long-Run Market Supply Curve 242 MINI-CASE Industries with High Entry and

Exit Rates 243 MINI-CASE An Upward-Sloping Long-Run

Supply Curve for Cotton 246 Long-Run Competitive Equilibrium 246 Q&A 8.3 247 Zero Long-Run Profit with Free Entry 247

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8.4 Competition Maximizes Economic Well-Being 247 Consumer Surplus 248 MANAGERIAL IMPLICATION Willingness to

Pay on eBay 250 MINI-CASE Digital Surplus 251 Producer Surplus 252 Q&A 8.4 254 Q&A 8.5 254 Competition Maximizes Total Surplus 255 MINI-CASE The Deadweight Loss of

Holiday Gifts 257 Effects of Government Intervention 258 Q&A 8.6 258 MANAGERIAL SOLUTION The Rising Cost

of Keeping On Truckin’ 260 Summary 261 ■  Questions 262

Chapter 9 Monopoly 266 MANAGERIAL PROBLEM Brand-Name

and Generic Drugs 266 9.1 Monopoly Profit Maximization 268

Marginal Revenue 268 USING CALCULUS Deriving a Monopoly’s

Marginal Revenue Function 271 Q&A 9.1 271 Choosing Price or Quantity 273 Two Steps to Maximizing Profit 274 USING CALCULUS Solving for the

Profit-Maximizing Output 275 MINI-CASE Apple’s iPad 276 Q&A 9.2 276 Effects of a Shift of the Demand Curve 277 Q&A 9.3 279 MINI-CASE Taylor Swift Concert Pricing 280 Q&A 9.4 280

9.2 Market Power 281 Market Power and the Shape of the

Demand Curve 281 MANAGERIAL IMPLICATION Checking

Whether the Firm Is Maximizing Profit 282 The Lerner Index 283 Q&A 9.5 283 Sources of Market Power 284

9.3 Market Failure Due to Monopoly Pricing 284 Q&A 9.6 286

9.4 Causes of Monopoly 287 Cost-Based Monopoly 288 Q&A 9.7 289 Government Creation of Monopoly 289 MINI-CASE The Canadian Medical

Marijuana Market 290 MINI-CASE Botox 291

9.5 Advertising 293 Deciding Whether to Advertise 293 How Much to Advertise 295

USING CALCULUS Optimal Advertising 295 Q&A 9.8 296 MINI-CASE Super Bowl Commercials 296

9.6 Internet Monopolies: Network Effects and Scale Economies 297 Network Externalities 297 MANAGERIAL IMPLICATION

Introductory Prices 298 Behavioral Network Externalities 298 Two-Sided Markets 299 Natural Monopoly on the Internet 299 MINI-CASE Critical Mass and eBay 300 Disruptive Technologies 300 MANAGERIAL SOLUTION Brand-Name

and Generic Drugs 301 Summary 302 ■  Questions 302

Chapter 10 Pricing with Market Power 307 MANAGERIAL PROBLEM Sale Prices 307

10.1 Conditions for Price Discrimination 309 Why Price Discrimination Pays 309 MINI-CASE Disneyland Pricing 311 Which Firms Can Price Discriminate 311 MANAGERIAL IMPLICATION Preventing Resale 312 MINI-CASE Preventing Resale of Designer Bags 312 Not All Price Differences Are Price

Discrimination 313 Types of Price Discrimination 313

10.2 Perfect Price Discrimination 313 How a Firm Perfectly Price Discriminates 314 Perfect Price Discrimination Is

Efficient but Harms Some Consumers 315 MINI-CASE Botox Revisited 317 Q&A 10.1 318 Individual Price Discrimination 318 MINI-CASE Google Uses Bidding for

Ads to Price Discriminate 319 10.3 Group Price Discrimination 320

Group Price Discrimination with Two Groups 320

USING CALCULUS Maximizing Profit for a Group Discriminating Monopoly 321

MINI-CASE Age Discrimination 323 Q&A 10.2 323 Identifying Groups 325 MANAGERIAL IMPLICATION Discounts 325 Effects of Group Price Discrimination

on Total Surplus 326 10.4 Nonlinear Price Discrimination 327 10.5 Two-Part Pricing 329

Two-Part Pricing with Identical Consumers 330 Two-Part Pricing with Differing

Consumers 331 MINI-CASE Available for a Song 333

10.6 Bundling 334 Pure Bundling 334

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Mixed Bundling 336 Q&A 10.3 337 Requirement Tie-In Sales 338 MANAGERIAL IMPLICATION Ties That Bind 339

10.7 Peak-Load Pricing 339 MINI-CASE Downhill Pricing 340 Peak-Load Pricing with a Capacity Constraint 340 Dynamic Pricing 341 Q&A 10.4 342 MANAGERIAL SOLUTION Sale Prices 343 Summary 344 ■  Questions 345

Chapter 11 Oligopoly and Monopolistic Competition 350

MANAGERIAL PROBLEM Gaining an Edge from Government Aircraft Subsidies 350

11.1 Cartels 352 Why Cartels Succeed or Fail 352 MINI-CASE Employer “No-Poaching” Cartels 354 Maintaining Cartels 355 MINI-CASE Cheating on the Maple

Syrup Cartel 356 11.2 Cournot Oligopoly 357

Airlines 359 USING CALCULUS Deriving the Cournot

Equilibrium 362 The Number of Firms 363 MINI-CASE Mobile Phone Number

Portability 364 Nonidentical Firms 365 Q&A 11.1 366 Q&A 11.2 368 Mergers 369 MINI-CASE Airline Mergers 370

11.3 Bertrand Oligopoly 370 Identical Products 370 Differentiated Products 372 MANAGERIAL IMPLICATION Differentiating

a Product Through Marketing 373 MINI-CASE Rising Market Power 374

11.4 Monopolistic Competition 374 MANAGERIAL IMPLICATION Managing in

the Monopolistically Competitive Food Truck Market 375

Equilibrium 376 Q&A 11.3 377 Profitable Monopolistically

Competitive Firms 377 MINI-CASE Subsidizing the Entry Cost

of Dentists 378 MANAGERIAL SOLUTION Gaining an Edge

from Government Aircraft Subsidies 378 Summary 380 ■  Questions 380

Appendix 11A Nash-Bertrand Equilibrium 384

Chapter 12 Game Theory and Business Strategy 385

MANAGERIAL PROBLEM Dying to Work 385 12.1 Oligopoly Games 388

Dominant Strategies 388 Best Responses 390 Failure to Maximize Joint Profits 392 MINI-CASE Strategic Advertising 394 Q&A 12.1 395 Pricing Games in Two-Sided Markets 396

12.2 Types of Nash Equilibria 397 Multiple Equilibria 397 MINI-CASE Cheap Talk in eBay’s Best

Offer Market 399 MINI-CASE Timing Radio Ads 400 Mixed-Strategy Equilibria 400 MINI-CASE Competing E-Book Formats 404 Q&A 12.2 404

12.3 Information and Rationality 405 Incomplete Information 406 MANAGERIAL IMPLICATION Solving

Coordination Problems 407 Rationality 407 MANAGERIAL IMPLICATION Using Game

Theory to Make Business Decisions 408 12.4 Bargaining 409

Bargaining Games 409 The Nash Bargaining Solution 409 Q&A 12.3 411 USING CALCULUS Maximizing the

Nash Product 411 MINI-CASE Nash Bargaining over Coffee 412 Inefficiency in Bargaining 412

12.5 Auctions 413 Elements of Auctions 413 Bidding Strategies in Private-Value Auctions 414 MINI-CASE Experienced Bidders 415 The Winner’s Curse 416 MANAGERIAL IMPLICATION Auction Design 417 MANAGERIAL SOLUTION Dying to Work 417 Summary 418 ■  Questions 419

Chapter 13 Strategies Over Time 424 MANAGERIAL PROBLEM Intel and AMD’s

Advertising Strategies 424 13.1 Repeated Games 426

Strategies and Actions in Dynamic Games 426 Cooperation in a Repeated

Prisoners’ Dilemma Game 426 MINI-CASE Tit-for-Tat Strategies in

Trench Warfare 429 Implicit Versus Explicit Collusion 430 MINI-CASE Signaling Drug Price Increases 430 Finitely Repeated Games 430

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13.2 Sequential Games 431 Stackelberg Oligopoly 432 Q&A 13.1 435 Credible Threats 436 Q&A 13.2 436

13.3 Deterring Entry 437 Exclusion Contracts 438 MINI-CASE Pay-for-Delay Agreements 439 Limit Pricing 440 MINI-CASE Pfizer Uses Limit Pricing

to Slow Entry 440 Q&A 13.3 441 Entry Deterrence in a Repeated Game 442

13.4 Cost and Innovation Strategies 443 Investing to Lower Marginal Cost 443 Learning by Doing 445 Raising Rivals’ Costs 445 Q&A 13.4 445 MINI-CASE Auto Union Negotiations 446

13.5 Disadvantages of Moving First 447 The Holdup Problem 447 MINI-CASE Venezuelan Nationalization 448 MANAGERIAL IMPLICATION Avoiding

Holdups 449 Too-Early Product Innovation 450 MINI-CASE Advantages and

Disadvantages of Moving First 450 13.6 Behavioral Game Theory 451

Ultimatum Games 451 MINI-CASE GM’s Ultimatum 451 Levels of Reasoning 453 MANAGERIAL IMPLICATION Taking

Advantage of Limited Strategic Thinking 454 MANAGERIAL SOLUTION Intel and AMD’s

Advertising Strategies 454 Summary 455 ■  Questions 456

Appendix 13A A Mathematical Approach to Stackelberg Oligopoly 461

Chapter 14 Decision Making Under Uncertainty 462

MANAGERIAL PROBLEM BP’s Risk and Limited Liability 462

14.1 Assessing Risk 464 Probability 464 MINI-CASE Risk of a Cyberattack 465 Expected Value 466 Q&A 14.1 467 Variance and Standard Deviation 467 MANAGERIAL IMPLICATION Summarizing Risk 469

14.2 Attitudes Toward Risk 469 Expected Utility 469 Risk Aversion 470 Q&A 14.2 472

USING CALCULUS Diminishing Marginal Utility of Wealth 472

MINI-CASE Stocks’ Risk Premium 473 Risk Neutrality 473 Risk Preference 474 MINI-CASE Gambling 474 Risk Attitudes of Managers 476 Q&A 14.3 476

14.3 Reducing Risk 477 Obtaining Information 478 MINI-CASE Bond Ratings 478 Diversification 479 MANAGERIAL IMPLICATION Diversify Your

Savings 481 Insurance 482 Q&A 14.4 483 MINI-CASE Flooded by Insurance Claims 484

14.4 Investing Under Uncertainty 485 Risk-Neutral Investing 485 Risk-Averse Investing 486 Q&A 14.5 487 Oligopolistic R&D Investments Under

Uncertainty 487 14.5 Behavioral Economics and Uncertainty 488

Biased Assessment of Probabilities 488 MINI-CASE Biased Estimates 489 Violations of Expected Utility Theory 490 Prospect Theory 491 MANAGERIAL IMPLICATION Loss Aversion

Contracts 493 MANAGERIAL SOLUTION BP’s Risk and

Limited Liability 493 Summary 494 ■  Questions 495

Chapter 15 Asymmetric Information 500 MANAGERIAL PROBLEM Clawing Back

Bonuses 500 15.1 Adverse Selection 502

Adverse Selection in Insurance Markets 502 Products of Unknown Quality 503 Q&A 15.1 505 Q&A 15.2 506 MINI-CASE Reducing Consumers’ Information 506

15.2 Reducing Adverse Selection 507 Restricting Opportunistic Behavior 507 Equalizing Information 508 MANAGERIAL IMPLICATION Using Brand

Names and Warranties as Signals 509 MINI-CASE Discounts for Data 510 MINI-CASE Adverse Selection and

Remanufactured Goods 511 15.3 Moral Hazard 512

Moral Hazard in Insurance Markets 512 Moral Hazard in Principal-Agent

Relationships 513

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xii

MINI-CASE Honest Cabbies? 513 The Owner-Manager Relationship 514 MINI-CASE Company Jets 514 Q&A 15.3 518

15.4 Using Contracts to Reduce Moral Hazard 519 Fixed-Fee Contracts 519 Contingent Contracts 520 Q&A 15.4 521 MINI-CASE Sing for Your Supper 523 Q&A 15.5 524

15.5 Using Monitoring to Reduce Moral Hazard 525 Hostages 526 MINI-CASE Capping Oil and Gas Bankruptcies 527 MANAGERIAL IMPLICATION Efficiency Wages 527 After-the-Fact Monitoring 528 MANAGERIAL SOLUTION Clawing Back Bonuses 528 Summary 529 ■  Questions 530

Chapter 16 Government and Business 536 MANAGERIAL PROBLEM Licensing Inventions 536

16.1 Market Failure and Government Policy 537 The Pareto Principle 537 Cost-Benefit Analysis 538

16.2 Regulation of Imperfectly Competitive Markets 539 Regulating to Correct a Market Failure 539 Q&A 16.1 541 MINI-CASE Natural Gas Regulation 543 Regulatory Capture 544 Applying the Cost-Benefit Principle

to Regulation 544 16.3 Antitrust Law and Competition Policy 545

Mergers 547 MINI-CASE Are Monopoly Mergers Harmful? 548 Q&A 16.2 548 Predatory Actions 549 Vertical Relationships 550 MINI-CASE Piping Up About Exclusive Dealing 551

16.4 Externalities 552 MANAGERIAL IMPLICATION Disney

Internalizes an Externality 552 The Inefficiency of Competition with

Externalities 553 Reducing Externalities 555 MINI-CASE Pulp and Paper Mill Pollution

and Regulation 557 Q&A 16.3 558 MINI-CASE Why Tax Drivers 559 The Coase Theorem 560 MANAGERIAL IMPLICATION Buying a Town 562

16.5 Open-Access, Club, and Public Goods 562 Open-Access Common Property 563 MINI-CASE Spam 564 Club Goods 565 MINI-CASE Piracy 565 Public Goods 565

16.6 Intellectual Property 568 Patents 568 Q&A 16.4 569 MANAGERIAL IMPLICATION Trade Secrets 570 Copyright Protection 571 MANAGERIAL SOLUTION Licensing Inventions 571 Summary 573 ■  Questions 574

Chapter 17 Global Business 579 MANAGERIAL PROBLEM Responding to

Exchange Rates 579 17.1 Reasons for International Trade 581

Comparative Advantage 581 Q&A 17.1 583 MANAGERIAL IMPLICATION Brian May’s

Comparative Advantage 584 Increasing Returns to Scale 584 MINI-CASE Barbie Doll Varieties 585

17.2 Exchange Rates 586 Determining the Exchange Rate 586 Exchange Rates and the Pattern of Trade 587 MANAGERIAL IMPLICATION Limiting

Arbitrage and Gray Markets 587 Managing Exchange Rate Risk 588

17.3 International Trade Policies 589 Quotas and Tariffs in Competitive Markets 589 MINI-CASE Russian Food Ban 591 Q&A 17.2 594 Rent Seeking 595 Noncompetitive Reasons for Trade Policy 596 MINI-CASE Protection of U.S. Steel,

Aluminum, and Washing Machines 598 Trade Liberalization and the World

Trading System 599 Trade Liberalization Problems 600

17.4 Multinational Enterprises 601 Becoming a Multinational 601 MINI-CASE What’s an American Car? 602 International Transfer Pricing 602 Q&A 17.3 604 MINI-CASE Profit Repatriation 606

17.5 Outsourcing 606 MANAGERIAL SOLUTION Responding

to Exchange Rates 608 Summary 609 ■  Questions 610

Answers to Selected Questions E-1

Definitions E-14

References E-19

Sources for Managerial Problems, Mini-Cases, and Managerial Implications E-27

Index E-38

Credits E-74

Contents

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xiii

Preface

What’s New in the Third Edition We have substantially revised the third edition based in large part on the very help- ful suggestions of instructors and students who used the second edition. We have updated and revised every chapter. Key revisions include:

● Spreadsheet-based Q&A Exercises are a new feature in Chapters 3, 6–10, and 12–16. This major innovation helps students learn how to address real-world busi- ness problems using spreadsheets, which is an increasingly important skill in today’s business world.

● Chapters 1, 5, 6, 7, 9, and 14 have a new theme on disruptive innovations: innova- tions, such as online retailing, 3D printing, and social media, that dramatically change consumer options or the way an industry is structured, possibly creating new industries and destroying old ones.

● A new feature is the 21 Common Confusions, which explain why a widely held belief is incorrect.

● Over three-quarters of the Mini-Cases (brief applications of the theory) are new (22) or revised (48).

● Of the 655 end-of-chapter questions, 150 are new or revised.  ● Nearly a quarter of the Managerial Implications (brief discussions of how to

use economic theory to improve managerial decisions) are new or substantially revised.

● This edition is even more user-friendly. It drops some of the more technical mate- rial from Chapters 2, 4, 6, 7, 8, and 11, and adds more emphasis on current mana- gerial issues in both the main text and the features.

● Because instructors and students enjoyed the cartoons in the second edition, this edition has 45% more cartoons. In addition to providing entertainment, these cartoons convey important economic points in a memorable way.

The Managerial Economics Program This book differs from other managerial economics books in three main ways:

1. Modern Theories. We place greater emphasis than other texts on modern theories that are increasingly useful to managers. These include: • Modern contract theory to show students how to write contracts to avoid or

minimize problems • Behavioral economics to explain why people deviate from rational behavior

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xiv Preface

• Game theory to help students think about business strategies and choose strate- gies that maximize profits

• Analysis of real-world pricing tools. 2. Real-world Examples. We make more extensive use of real-world business exam-

ples to illustrate how to use economic theory in making business decisions. To illustrate important economic concepts, we use calculations, graphs, and spread- sheets based on actual markets and real data.

3. Problem-based Learning. We employ a problem-based learning approach to dem- onstrate how to apply economic theory to specific business decisions. In each chapter, we solve problems using a step-by-step approach to model good problem- solving techniques, and each end of chapter section includes an extensive set of questions.

These innovative hallmarks are woven throughout the text. To improve student results, we recommend pairing the text content with MyLab

Economics, which is the teaching and learning platform that empowers instructors to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLab personalizes the learning experience and will help students learn and retain key course concepts while developing skills that future employers are seeking in their candidates. MyLab Economics allows professors increased flex- ibility in designing and teaching their courses. Learn more at www.pearson.com/ mylab/economics.

Solving Teaching and Learning Challenges As teachers, we understand the challenges of managerial economics courses. Our experience teaching managerial economics at the Wharton School (University of Pennsylvania) and the Sauder School of Business (University of British Columbia) as well as teaching a wide variety of students at the Massachusetts Institute of Technol- ogy; Queen’s University; and the University of California, Berkeley, has convinced us that students do best with an emphasis on problem solving and real-world issues and examples from actual markets. In the features of the book and MyLab Economics, we show how to apply economic theory to managerial decisions using actual busi- ness examples and real data.

We demonstrate that economics is practical and useful to managers by examining real markets and actual business decisions. Successful managers make extensive use of economic tools to reduce the cost of production, to choose pricing structures or output levels to maximize profit, and to make many other managerial decisions. We highlight applications of these tools in the Managerial Problems, Mini-Cases, Managerial Implications, and Q&As throughout the book, and the videos in MyLab Economics.

Managerial Problems After the introductory chapter, each chapter starts with a Managerial Problem that motivates the chapter by posing a real-world managerial question. At the end of each chapter, we answer this question in the Managerial Solution using the economic

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http://www.pearson.com/mylab/economics
http://www.pearson.com/mylab/economics

 

xvPreface

principles discussed in that chapter. Thus, each Managerial Problem–Managerial Solution pair combines the essence of a Mini-Case and a Q&A.

Mini-Cases The Mini-Cases apply economic theory to interesting and important managerial prob- lems. For example, Mini-Cases demonstrate how price increases on iTunes affect music downloads using actual data, how to estimate Crocs’ production function for shoes using real-world data, why top-end designers limit the number of designer bags customers can buy, the effect of cyberattacks, how Pfizer used limit pricing to slow the entry of rivals, why advertisers pay so much for Super Bowl commercials, and how managers of auto manufacturing firms organize production and trade to avoid taxes and tariffs.

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xvi Preface

Managerial Implications The Managerial Implications feature provides bottom-line statements of economic principles that managers can use to make key managerial decisions. For example, we describe how managers can assess whether they are maximizing profit. We also show how they can structure discounts to maximize profits, promote customer loy- alty, design auctions, prevent gray markets, and use important insights from game theory to make good managerial decisions.

Q&As and End-of-Chapter Questions The largest challenge facing students is learning how to apply economics concepts to solve problems. To help them learn this crucial skill, we provide three to five Q&As (Questions & Answers) in each chapter after the introductory chapter. Each Q&A poses a qualitative or quantitative problem and then uses a step-by-step approach to solve the problem. The Q&As focus on important managerial issues such as how a cost-minimizing firm should adjust to changing factor prices, how a manager prices bundles of goods to maximize profits, how to determine Intel’s and AMD’s profit- maximizing quantities and prices using their estimated demand curves and marginal costs, and how to allocate production across plants internationally.

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xviiPreface

At the end of the book, we provide solutions to selected end-of-chapter questions. In addition, detailed answers to all the end-of-chapter questions are provided in MyLab Economics so that students can confirm their understanding without having to contact a professor and also be better prepared for exams.

MyLab Economics Videos Today’s students learn best when they analyze and discuss topics in the text outside of class. To further students’ understanding of what they are reading and discussing in the classroom, we provide a set of videos in MyLab Economics. In these videos, Tony Lima presents key figures, tables, Excel applications and concepts in step-by- step animations with audio explanations that discuss the economics behind each step. For example, some of these show students how to use Excel to run regressions, analyze different pricing strategies, cover applications of game theory, address risk and diversification, and choose contracts that reduce moral hazard in principal-agent relationships.

Using Calculus Sections and Calculus Exercises Some students learn economics best using verbal or graphical explanations. How- ever, others find mathematical explanations clearer. Consequently, some managerial economics courses use calculus while others do not. Both types of course can use this book effectively due to the optional Using Calculus sections in the text. Non-calculus courses can omit these short sections with no loss of continuity. For courses that require calculus, Using Calculus sections reinforce the graphical, verbal, and algebraic treatment of major topics.

In contrast, many other books relegate calculus to appendices, mix calculus in with other material where it cannot easily be skipped, or avoid calculus entirely. Our approach has proven effective in courses that use no calculus and have very limited mathematical prerequisites, and in courses with significant calculus content. End- of-chapter questions that require calculus are clearly indicated.

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xviii Preface

Developing Career Skills You may be asking yourself, why study economics if I want to manage a business or work as a consultant, as a financial analyst, as an investment banker, in human resources, or in marketing? The reason is that employers know that you need eco- nomic skills to perform well. To get a great job upon graduation and have a success- ful career, you need a range of economic skills and need to know how to apply these skills to solve traditional and new managerial challenges.

How to Use Economic Reasoning on the Job This book starts by illustrating how to use economic reasoning to analyze and solve a variety of problems. It trains you to use logical analysis based on empirical evidence. You will learn how to apply a variety of techniques that firms value such as how to work with spreadsheets to solve decision problems, conduct regression analyses and interpret the results, use game trees to map strategic decisions, and analyze the effects of pricing decisions.

The book shows you how to approach problems that you are likely to encoun- ter on the job. These applications include using basic economic tools to predict the effects of input price changes or government actions on a market. But they also include using modern economic theories to address new managerial challenges such as

● developing strategies to compete in oligopolistic markets,  ● structuring stock options to motivate executives,  ● using online platforms (two-sided markets) that bring buyers and sellers together,

such as eBay,  ● responding to cyberattacks and to potentially disruptive innovations such as 3D

printing.

Spreadsheet Exercises In contrast to other managerial economics textbooks, a major feature of this book helps you develop a facility in using spreadsheets and shows how to use them to solve real-world managerial problems.

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xixPreface

Managers increasingly rely on spreadsheets. Spreadsheets make it easier than ever to apply economic principles to managerial decisions. Earlier editions of this book included spreadsheet-based end-of-chapter questions. In this edition, we’ve added 11 spreadsheet Q&As, which train you by taking you step-by-step through spread- sheets to solve a managerial problem. These Q&As show how to use spreadsheets to calculate elasticities, determine the effect of price changes on revenue and profit, calculate present values, assess the benefits of dynamic pricing, simplify decision- making under uncertainty, and analyze other important questions.

 

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xx Preface

In addition to these Q&As, each chapter except the first has three end-of-chapter spreadsheet exercises addressing topics such as choosing the profit-maximizing level of advertising and designing compensation contracts to motivate employees. All spreadsheet exercises are available in MyLab Economics as static exercises, and select exercises (marked with an in the text) are available in an auto-graded for- mat. Using proven, field-tested technology, auto-graded Excel Projects let profes- sors seamlessly integrate Microsoft® Excel® content into the course without having to manually grade spreadsheets. Students can practice important skills in Excel, helping you master key concepts and gain proficiency with the program. Simply download a spreadsheet, work live on a problem in Excel, and then upload that file back to MyLab Economics. Within minutes, you will receive a report that provides personalized, detailed feedback and, if necessary, pinpoints where you went astray in the problem. This feedback helps nurture your understanding of the key topics in the course while building confidence in your Excel skills, preparing you for success in class and in your career.

Table of Contents Overview Because instructors differ in the order in which they cover material and in the range of topics they choose to teach, this text allows for flexibility. The most common approach to teaching managerial economics is to follow the sequence of the chapters in order. However, many variations are possible. For example, some instructors choose to address empirical methods (Chapter 3) first.

Instructors may skip consumer theory (Chapter 4) without causing problems in later chapters. Or, they may cover consumer theory after the chapters on production and cost (Chapters 5 and 6).

Chapter 7, “Firm Organization and Market Structure,” provides an overview of the key issues that are discussed in later chapters, such as types of firms, profit

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xxiPreface

maximization and its alternatives, and the structure of markets. We think that pre- senting this material early in the course is ideal, but an instructor can cover all of this material except for the section on profit maximization later.

An instructor may teach pricing with market power (Chapter 10) at any point after discussing monopoly (Chapter 9). Because game theory is introduced in two chap- ters (Chapters 12 and 13), instructors can conveniently choose how much game theory to present. Although Chapter 11 on oligopoly and monopolistic competition precedes the game theory chapters, a course could cover the game theory chapters first.

A common variant is to present Chapter 14 on uncertainty earlier in the course. A course could present asymmetric information (Chapter 15) at any point after the uncertainty chapter. Thus, a course could cover both the uncertainty and informa- tion chapters early.

Chapter 16 on government and business discusses market failures, government regulation, externalities, public goods, and intellectual property. A course could cover this material earlier. For example, the regulation and intellectual property material could follow monopoly. The externality and public good treatment could be presented at any point after Chapter 8 on competitive firms and markets.

The final chapter, Global Business (Chapter 17), is valuable in a course that stresses international issues. An instructor could cover this chapter at any point after the competition and monopoly chapters.

Instructor Teaching Resources This book has a full range of supplementary materials that support teaching and learning. This program comes with the following teaching resources:

Supplements available to instructors at www.pearsonhighered.com Features of the Supplement

Instructor’s Manual Authored by Matt Roelofs of Western Washington University

• Chapter Outlines include key terminology, teaching notes, and lecture suggestions.

• Teaching Tips and Additional Discussion Questions provide tips for alter- native ways to cover the material and brief reminders on additional help to provide students.

• Solutions are provided for all problems in the book.

Test Bank Authored by Todd Fitch of the University of California, Berkeley

• Multiple-choice problems of varying levels of complexity, suitable for homework assignments and exams

Basic Computer Skills

Overview

Omaha Time Exchange is a network of people and organizations in Omaha, Nebraska, who offer their services, skills, and time to meet the needs of friends, neighbors, and the larger community. Any resident of the city can join the Omaha Time Exchange and start earning time credits by contributing to other members. After earning time credits, members can spend them or donate them to other members.

How the Omaha Time Exchange Works

A member requests or offers a service by posting the request on the community board, part of the Omaha Time Exchange website. If you want to provide a posted service, you earn time credits by performing the service. If you want to receive a service, you spend time credits to purchase the service. The amount of time a service requires equals the number of time credits earned or spent. For example, if you teach a member how to play the piano for one hour, you earn a one-hour time credit. If a member weeds your garden for an hour, you spend a one-hour time credit.

Examples of Services

· Child care

· Home repair

· Legal assistance

· Medical transportation

· Language lessons

· Respite care

· Tutoring

· Delivery

Special Projects

Omaha Time Exchange participates in special projects for the following local organizations. Time exchanges for these projects are highlighted on the community board.

Rest and Restore

This organization provides basic assistance to people who need a helping hand after an illness, surgery, hospital stay, or accident.

Open Space Gardens

Founded and run by community members, Open Space Gardens creates vegetable gardens in areas that are otherwise unused, such as vacant lots, terrace areas, backyards, and open spaces.

Neighbor to Neighbor

This organization forms ad-hoc groups in neighborhoods to help people meet basic needs such as assisting with daily tasks, gaining access to healthy food, providing transportation, and performing regular visits.

Service Participation

Members are exchanging time in the following categories of services. The number of participants reflects participation in the past two years.

Sources of Funding

Omaha Time Exchange receives funding from other organizations and individual members to support its professional staff, maintain the website, and other ongoing efforts. The following table summarizes current funding and compares percentages to the previous year.

Funding Source

2019

2020

City of Omaha

25%

30%

Omaha Metropolitan School District

15%

15%

Community Support of Nebraska

40%

40%

Donations

20%

15%

Organization

Omaha Time Exchange is 501(c)(3) tax-deductible nonprofit organization. It is run by professional staff and volunteers and managed by a Board of Directors.

Board of Directors

The board provides policy and direction to meet the strategic goals of Omaha Time Exchange and adheres to the highest standards of nonprofit governance. The following members serve on the Board of Directors:

Position Name
President Gail Hallowell
Vice President Tony Wong
Treasurer Ray Chavez, CPA
Director Amanda Chen
Director Josh Wasserberg
Director Jacki Laurent
Director Caitlyn McCoy

Omaha Time Exchange Staff

Executive Director Jennifer Granada

Youth Director Rebecca Borowitz

Community Outreach Coordinator Brett MacKinney

Wellness Coordinator Megan Guilfoil

Student Interns Will Flores and Maddy Lewis

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

This file created specifically for Mirielle White

Educational Terminology Associated With Lesson Planning

terms and acronyms is critical to being successful in the education profession. This assignment will familiarize you with these important terms and lesson plan formats.

Part 1: Understanding Educational Terminology

For this assignment, review the educational terminology included in the “Understanding Educational Terminology” template. For each term in the template, include the following based on the resources in the topic materials and any additional resources

  • A brief explanation/definition for each educational term  in your own words.
  • One example for each term’s purpose in the planning, instruction, and assessment process.

Part 2: Examining Different Lesson Plan Formats

For the majority of your program, you will use the “COE Lesson Plan Template” for assignments. Review the “COE Lesson Plan Template” and the “Additional Lesson Plan Template.”

In a 250-500 word analysis, compare the “COE Lesson Plan Template” with one other format. In your comparison, address the following:

  • What core lesson planning components  are in both templates?
  • What are at least two similarities and two differences in the terminology between the formats?
  • What are at least two similarities and two differences in the organization between the formats?

    © 2019. Grand Canyon University. All Rights Reserved.

    Understanding Educational Terminology

    Educational Terminology

    Brief Explanation Purpose in the Planning, Instruction and Assessment Process

    Lesson Plans

    Classroom and Student Factors/Grouping

    National/State Learning Standards

    Learning Objective

    Alignment

     

     

    © 2018 Grand Canyon University. All Rights Reserved.

    Academic Language

    Anticipatory Set

    Prior Knowledge

    Multiple Means of Representation

    Multiple Means of Engagement

    Multiple Means of Expression

    Instructional Methods

    Instructional Strategies

    Essential Questions

    Extension Activity

     

     

    © 2018 Grand Canyon University. All Rights Reserved.

    Guided Practice

    Independent Practice

    Closure

    Formal Assessment

    Informal Assessment

    Pre-assessment

    Formative Assessment

    Summative Assessment

    Scoring Rubric

    Cross-curricular

    Examining Different Lesson Plan Formats

     

     

    © 2018 Grand Canyon University. All Rights Reserved.

Innovation and Change

Chapter 6

Innovation and Change

© 2016 Cengage Learning

What Would You Do?

3M (Minneapolis, Minnesota)

Should 3M continue to focus on using Six Sigma procedures to reduce costs and increase efficiencies, or should it strive again to encourage its scientists and managers to focus on innovation? Which will make 3M more competitive in the long run?

Over time, how much should companies like 3M rely on acquisitions for innovation? Should 3M acquire half, one-third, 10 percent, or 5 percent of its new products through acquisitions? What makes the most sense and why?

 

 

© 2016 Cengage Learning

2

3M Headquarters, Minneapolis, Minnesota

 

With 40,000 global patents and patent applications, 3M, maker of Post-it Notes, reflective materials (Scotchlite), and 55,000 products in numerous industries (displays and graphics, electronics and communications, health care, safety and security, transportation, manufacturing, office products, and home and leisure), has long been one of the most innovative companies in the world. 3M codified its focus on innovation into a specific goal, “30/5,” which meant that 30 percent of its sales each year must come from products no more than five years old. The logic was simple but powerful. Each year, five-year-old products become six years old and would not be counted toward the 30 percent of sales. Thus, the 30/5 goal encouraged everyone at 3M to be on the lookout for and open to new ideas and products. Furthermore, 3M allowed its engineers and scientists to spend 5 percent of their time, roughly two hours per week, doing whatever they wanted as long as it was related to innovation and new product development.

And it worked, for a while. A decade ago, the Boston Consulting Group, one of the premier consulting companies in the world, ranked 3M as the most innovative company in the world. In subsequent years, it dropped to second, third, and then seventh. Today, 3M doesn’t even crack the top 50. Dev Patnaik, of Jump Associates, an innovation consulting firm, says, “People have kind of forgotten about those guys [3M]. When was the last time you saw something innovative or experimental coming out of there?” So, what happened?

When your predecessor became CEO ten years ago, he found a struggling, inefficient, oversized company in need of change. He cut costs by laying off 8,000 people. Marketing, and research and development funds, which had been allocated to divisions independent of performance (all divisions got the same increase each year), were now distributed based on past performance and growth potential. Perform poorly, and your funds would shrink the next year. Likewise, with U.S. sales stagnating and Asia sales rising, management decreased headcount, hiring, and capital expenditures in the United States, while significantly increasing all three in fast-growing Asian markets. Six Sigma processes, popularized at Motorola and GE, were introduced to analyze how things got done, to remove unnecessary steps, and to change procedures that caused defects. Thousands of 3M managers and employees became trained as Six Sigma “black belts” and returned to their divisions and departments to root out inefficiencies, reduce production times, and decrease waste and product errors. And it worked incredibly well, in part. Costs and capital spending dropped, while profits surged 35 percent to record levels. But, product innovation, as compared to the 30/5 goal sank dramatically, as only 21 percent of profits were generated by products that were no more than five years old.

So, what should 3M do? From inception, 3M has been an innovator, bringing a stream of new products and services to market, creating value for customers, sustainable advantage over competitors, and sizable returns for investors. Thanks to your predecessor, 3M has lower costs, is highly efficient, and much more profitable. But it no longer ranks among the most innovative firms in the world. In fact, the use of Six Sigma procedures appears to be inversely related to product innovation. If that’s the case, should 3M continue to focus on using Six Sigma procedures to reduce costs and increase efficiencies, or should it strive again to encourage its scientists and managers to focus on innovation? Which will make 3M more competitive in the long run?

When people think of innovation, they tend to think of game-changing advances that render current products obsolete, for example, comparing the iPhone to text-based “smartphones.” Innovation, however, also occurs with lots of incremental changes over time. What are the advantages and disadvantages for 3M of each approach, and when and where would each be more likely to work? Finally, some companies innovate from within by successfully implementing creative ideas in their products or services. Sometimes, though, innovation is acquired by purchasing other companies that have made innovative advances. For example, although Google is generally rated as one of the most innovative companies in the world, most people have forgotten that Google bought YouTube to combine its search expertise with YouTube’s online video capabilities. Over time, how much should companies like 3M rely on acquisitions for innovation? Should 3M acquire half, one-third, 10 percent, or 5 percent of its new products through acquisitions? What makes the most sense and why?

If you were in charge at 3M, what would you do?

Technology Cycles

Birth of a new technology

 

© 2016 Cengage Learning

Technology reaches limits

 

 

6-1

Exhibit 6.1 S-Curves and Technological Innovation

 

© 2016 Cengage Learning

6-1

4

Early in a technology cycle, there is still much to learn, so progress is slow, as depicted by point A on the S-curve. The flat slope indicates that increased effort (in terms of money or research and development) brings only small improvements in technological performance. Fortunately, as the new technology matures, researchers figure out how to get better performance from it. This is represented by point B of the S-curve in Exhibit 6.1. The steeper slope indicates that small amounts of effort will result in significant increases in performance. At point C in Exhibit 6.1, the flat slope again indicates that further efforts to develop this particular technology will result in only small increases in performance. More important, however, point C indicates that the performance limits of that particular technology are being reached. In other words, additional significant improvements in performance are highly unlikely. After a technology has reached its limits at the top of the S-curve, significant improvements in performance usually come from radical new designs or new performance-enhancing materials. In Exhibit 6.1, that new technology is represented by the second S-curve. The changeover or discontinuity between the old and new technologies is represented by the dotted line. At first, the old and new technologies will likely coexist. Eventually, however, the new technology will replace the old technology. When that happens, the old technology cycle will be complete, and a new one will have started.

“High-Tech?”

Technology cycles involve advances or changes in any kind of knowledge, tools, and techniques…not just “high technology.”

 

© 2016 Cengage Learning

6-1

Innovation Streams

Patterns of innovation over time that can create sustainable competitive advantage.

 

© 2016 Cengage Learning

6-1

6

Companies that want to sustain a competitive advantage must understand and protect themselves from the strategic threats of innovation. Over the long run, the best way for a company to do that is to create a stream of its own innovative ideas and products year after year.

Exhibit 6.2 Innovation Streams: Technology Cycles over Time

 

© 2016 Cengage Learning

6-1

7

Exhibit 6.2 shows a typical innovation consisting of a series of technology cycles. Recall that a technology cycle begins with a new technology and ends when it is replaced by a newer, substantially

better technology. The innovation stream in Exhibit 6.2 shows three such technology cycles. An innovation stream begins with a technological discontinuity, in which a scientific advance or a unique combination of existing technologies creates a significant breakthrough in performance or function. Technological discontinuities are followed by a discontinuous change, which is characterized by technological substitution and design competition. Technological substitution occurs when customers purchase new technologies to replace older technologies. Discontinuous change is also characterized by design competition, in which the old technology and several different new technologies compete to establish a new technological standard. Because of large investments in old technology, and because the new and old technologies are often incompatible with each other, companies and consumers are reluctant to switch to a different technology during a design competition. In addition, during design competition, the older technology usually improves significantly in response to the competitive threat from new technologies; this response also slows the changeover from older to newer technologies. Discontinuous change is followed by the emergence of a dominant design, which becomes the new accepted market standard for technology.

Dominant Designs

Discontinuous change is followed by the emergence of a dominant design. Dominant designs emerge in several ways:

Critical mass

Solves a practical problem

Independent standards bodies

6-1

 

© 2016 Cengage Learning

Emergence of Dominant Design

Emergence:

indicates there are winners and losers.

may lead to technological lockout (when a new dominant design makes it difficult for a company to sell its products).

signals a shift from design experimentation and competition to incremental change.

 

© 2016 Cengage Learning

6-1

Managing Sources of Innovation

Innovation begins with creativity, the production of novel and useful ideas.

 

Two factors can significantly affect innovation:

Creative work environment

Flow

 

© 2016 Cengage Learning

6-2

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When we say that innovation begins with great ideas, we’re really saying that innovation begins with creativity. Creativity is the production of novel and useful ideas. While companies can’t command creativity from employees (“You will be more creative!”), they can jump-start innovation by building creative work environments, in which workers perceive that creative thoughts and ideas are welcomed and valued.

Work is challenging when it requires hard work, demands attention and focus, and is seen as important to others in the organization. Researcher Mihaly Csikszentmihalyi said that challenging work promotes creativity because it creates a rewarding psychological experience known as “flow.” Flow is a psychological state of effortlessness, in which you become completely absorbed in what you’re doing and time seems to fly. (You begin work, become absorbed in it, and then suddenly realize that several hours have passed.) When flow occurs, who you are and what you’re doing become one. Csikszentmihalyi first encountered flow when studying artists. He said, “What struck me by looking at artists at work was their tremendous focus on the work, this enormous involvement, this forgetting of time and body. It wasn’t justified by expectation of rewards, like, ‘Aha, I’m going to sell this painting.’”

 

 

Exhibit 6.3 Components of Creative Work Environments

 

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A creative work environment requires three kinds of encouragement: organizational, supervisory, and work group encouragement. Organizational encouragement of creativity occurs when management encourages risk taking and new ideas, supports and fairly evaluates new ideas, rewards and recognizes creativity, and encourages the sharing of new ideas throughout different parts of the company. Supervisory encouragement of creativity occurs when supervisors provide clear goals, encourage open interaction with subordinates, and actively support development teams’ work and ideas. Work group encouragement occurs when group members have diverse experience, education, and backgrounds and the group fosters mutual openness to ideas; positive, constructive challenge to ideas; and shared commitment to ideas. Freedom means having autonomy over one’s day-to-day work and a sense of ownership and control over one’s ideas. Numerous studies have indicated that creative ideas thrive under conditions of freedom. To foster creativity, companies may also have to remove impediments to creativity from their work environments. Internal conflict and power struggles, rigid management structures, and a conservative bias toward the status quo can all discourage creativity. They create the perception that others in the organization will decide which ideas are acceptable and deserve support.

Experiential Approach to Innovation

 

Assumes that innovation occurs within a highly uncertain environment and that the key to fast product innovation is to use intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding.

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Experiential Approach to Innovation

The experiential approach has five aspects:

Design iteration

Product prototype

Testing

Milestones

Multifunctional teams

 

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Companies that want to create a new dominant design following a technological discontinuity quickly build, test, improve, and retest a series of different product prototypes. By trying a number of very different designs or making successive improvements and changes in the same design, frequent design iterations reduce uncertainty and improve understanding. Simply put, the more prototypes you build, the more likely you are to learn what works and what doesn’t. Also, when designers and engineers build a number of prototypes, they are less likely to fall in love with a particular prototype. Instead, they’ll be more concerned with improving the product or technology as much as they can. Testing speeds up and improves the innovation process, too. When two very different design prototypes are tested against each other, or the new design iteration is tested against the previous iteration, product design strengths and weaknesses quickly become apparent. Likewise, testing uncovers errors early in the design process when they are easiest to correct. Finally, testing accelerates learning and understanding by forcing engineers and product designers to examine hard data about product performance. When there’s hard evidence that prototypes are testing well, the confidence of the design team grows. Also, personal conflict between design team members is less likely when testing focuses on hard measurements and facts rather than personal hunches and preferences.

 

A design iteration is a cycle of repetition in which a company tests a prototype of a new product or service, improves on the design, and then builds and tests the improved product or service prototype. A product prototype is a full-scale working model that is tested for design, function, and reliability. Testing is a systematic comparison of different product designs or design iterations. Milestones are formal project review points used to assess progress and performance. By making people regularly assess what they’re doing, how well they’re performing, and whether they need to take corrective action, milestones provide structure to the general chaos that follows technological discontinuities. Milestones also shorten the innovation process by creating a sense of urgency that keeps everyone on task. Multifunctional teams are work teams composed of people from different departments. Multifunctional teams accelerate learning and understanding by mixing and integrating technical, marketing, and manufacturing activities. By involving all key departments in development from the start, multifunctional teams speed innovation through early identification of problems that would typically not have been identified until much later.

 

 

Powerful Leaders

Powerful leaders provide the vision, discipline, and motivation to keep the innovation process focused, on time, and on target.

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Powerful leaders provide the vision, discipline, and motivation to keep innovation process focused, on time, and on target. Powerful leaders are able to get resources when they are needed, are typically more experienced, have high status in the company, and are held directly responsible for product success or failure.

 

 

Compression Approach to Innovation

Assumes that innovation is a predictable process, that incremental innovation can be planned using a series of steps, and that compressing the time it takes to complete those steps can speed up innovation.

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While the experiential approach is used to manage innovation during periods of discontinuous change, a compression approach can be used during periods of incremental change, in which the focus is on systematically improving the performance and lowering the cost of the dominant technological design. A compression approach to innovation assumes that innovation is a predictable process, that incremental innovation can be planned using a series of steps, and that compressing the time it takes to complete those steps can speed up innovation.

Planning for Incremental Innovation

Generational change

When incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version.

 

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When planning for incremental innovation, the goal is to squeeze or compress development time as much as possible, and the general strategy is to create a series of planned steps to accomplish that goal. Planning for incremental innovation helps avoid unnecessary steps and enables developers to sequence steps in the right order to avoid wasted time and delays between steps. Planning also reduces misunderstandings and improves coordination. Most planning for incremental innovation is based on the idea of generational change.

Shortening Development Time

Ways to shorten development time:

Adjust supplier involvement

Shorten the time of individual steps

Develop overlapping steps

 

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Delegating some of the preplanned steps in the innovation process to outside suppliers reduces the amount of work that internal development teams must do. Plus, suppliers provide an alternative source of ideas and expertise that can lead to better designs. Another way to shorten development time is simply to shorten the time of individual steps in the innovation process. In a sequential design process, each step must be completed before the next step begins. But sometimes multiple development steps can be performed at the same time. Overlapping steps shorten the development process by reducing delays or waiting time between steps.

Managing Change

Change forces lead to differences in the form, quality, or condition of an organization over time.

Resistance forces support the status quo.

Causes of resistance to change include self-interest, misunderstanding, distrust, and general intolerance for change.

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Resistance to change is caused by self-interest, misunderstanding, distrust, and a general intolerance for change. People resist change out of self-interest because they fear that change will cost or deprive them of something they value. For example, resistance might stem from a fear that the changes will result in a loss of pay, power, responsibility, or even perhaps one’s job. People also resist change because of misunderstanding and distrust, that is, they don’t understand the change or the reasons for it, or they distrust the people, typically management, behind the change. Ironically, when this occurs, some of the strongest resisters may support the changes in public, nodding and smiling their agreement, but then ignore the changes in private and just do their jobs as they always have. Management consultant Michael Hammer calls this deadly form of resistance the “Kiss of Yes.”

Resistance may also come from a generally low tolerance for change. Some people are simply less capable of handling change than others. People with a low tolerance for change are threatened by the uncertainty associated with change and worry that they won’t be able to learn the new skills and behaviors needed to successfully negotiate change in their companies.

 

 

 

Managing Resistance to Change

 

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Unfreezing

Change intervention

Refreezing

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According to Kurt Lewin, managing organizational change is a basic process of unfreezing, change intervention, and refreezing. Unfreezing is getting the people affected by change to believe that change is needed. During the change intervention itself, workers and managers change their behavior and work practices. Refreezing is supporting and reinforcing the new changes so that they stick.

Managing Resistance to Change

Educate employees.

Communicate change-related information.

Have employees participate in planning and implementing change.

Discuss and agree on who will do what.

Give significant managerial support.

Use coercion.

 

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Resistance to change is an example of frozen behavior. Given the choice between changing and not changing, most people would rather not change. Because resistance to change is natural and inevitable, managers need to unfreeze resistance to change to create successful change programs. The following methods can be used to manage resistance to change: education, communication, participation, negotiation, top-management support, and coercion. When resistance to change is based on insufficient, incorrect, or misleading information, managers should educate employees about the need for change and communicate change-related information to them. Managers must also supply the information and funding or other support employees need to make changes. For example, resistance to change can be particularly strong when one company buys another company. Another way to reduce resistance to change is to have those affected by the change participate in planning and implementing the change process. Employees who participate have a better understanding of the change and the need for it. Furthermore, employee concerns about change can be addressed as they occur if employees participate in the planning and implementation process. Employees are also less likely to resist change if they are allowed to discuss and agree on who will do what after change occurs. Resistance to change also decreases when change efforts receive significant managerial support. Managers must do more than talk about the importance of change, though. They must provide the training, resources, and autonomy needed to make change happen. Finally, resistance to change can be managed through coercion, or the use of formal power and authority to force others to change. Because of the intense negative reactions it can create (e.g., fear, stress, resentment, sabotage of company products), coercion should be used only when a crisis exists or when all other attempts to reduce resistance to change have failed.

Exhibit 6.4 What to Do When Employees Resist Change

 

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Exhibit 6.4 summarizes some additional suggestions for what managers can do when employees resist change.

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Exhibit 6.5 Errors Managers Make When Leading Change

 

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Exhibit 6.5 shows the most common errors that managers make when they lead change. The first two errors occur during the unfreezing phase, when managers try to get the people affected by change to believe that change is really needed. The first and potentially most serious error is not establishing a great enough sense of urgency. Indeed, Kotter estimates that more than half of all change efforts fail because the people affected are not convinced that change is necessary. People will feel a greater sense of urgency if a leader in the company makes a public, candid assessment of the company’s problems and weaknesses. The second mistake that occurs in the unfreezing process is not creating a powerful enough coalition. Change often starts with one or two people, but it has to be supported by a critical and growing group of people if an entire department, division, or company is to be affected. Besides top management, Kotter recommends that key employees, managers, board members, customers, and even union leaders be members of a core change coalition that guides and supports organizational change.

 

The next four errors that managers make occur during the change phase, when a change intervention is used to try to get workers and managers to change their behavior and work practices. Lacking a vision for change is a significant error at this point. A vision (defined as a purpose statement in Chapter 4) is a statement of a company’s purpose or reason for existence. A vision for change makes clear where a company or department is headed and why the change is occurring. Change efforts that lack vision tend to be confused, chaotic, and contradictory. By contrast, change efforts guided by visions are clear and easy to understand and can be explained in 5 minutes or less. Undercommunicating the vision by a factor of 10 is another mistake in the change phase. According to Kotter, companies mistakenly hold just one meeting to announce the vision. Or, if the new vision receives heavy emphasis in executive speeches or company newsletters, senior management undercuts the vision by behaving in ways contrary to it. Successful communication of the vision requires that top managers link everything the company does to the new vision and that they “walk the talk” by behaving in ways consistent with the vision. Furthermore, even companies that begin change with a clear vision sometimes make the mistake of not removing obstacles to the new vision. They leave formidable barriers to change in place by failing to redesign jobs, pay plans, and technology to support the new way of doing things. Another error in the change phase is not systematically planning for and creating short-term wins. Most people don’t have the discipline and patience to wait 2 years to see if the new change effort works. Change is threatening and uncomfortable, so people need to see an immediate payoff if they are to continue to support it. Kotter recommends that managers create short-term wins by actively picking people and projects that are likely to work extremely well early in the change process.

 

The last two errors that managers make occur during the refreezing phase, when attempts are made to support and reinforce changes so that they stick. Declaring victory too soon is a tempting mistake in the refreezing phase. Managers typically declare victory right after the first large-scale success in the change process. Declaring success too early has the same effect as draining the gasoline out of a car: It stops change efforts dead in their tracks. With success declared, supporters of the change process stop pushing to make change happen. After all, why push when success has been achieved? Rather than declaring victory, managers should use the momentum from short-term wins to push for even bigger or faster changes. This maintains urgency and prevents change supporters from slacking off before the changes are frozen into the company’s culture. The last mistake that managers make is not anchoring changes in the organization’s culture. An organization’s culture is the set of key values, beliefs, and attitudes shared by organizational members that determines the accepted way of doing things in a company.

Anchoring Changes

Show people directly that changes have actually improved performance.

 

Make sure that people who get promoted fit the new culture.

 

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Change Tools and Techniques

Results-driven change supplants the emphasis on activity with a focus on quickly measuring and improving results.

An advantage of results-driven change is that quick, visible improvements motivate employees to continue to make additional changes to improve measured performance.

 

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One of the reasons that organizational change efforts fail is that they are activity-oriented rather than results-oriented. In other words, they focus primarily on changing company procedures, management philosophy, or employee behavior. Typically, there is much buildup and preparation as consultants are brought in, presentations are made, books are read, and employees and managers are trained. There’s a tremendous emphasis on doing things the new way. But, with all the focus on “doing,” almost no attention is paid to results, to seeing if all this activity has actually made a difference. By contrast, results-driven change supplants the emphasis on activity with a laserlike focus on quickly measuring and improving results. An advantage of results-driven change is that quick, visible improvements motivate employees to continue to make additional changes to improve measured performance.

Exhibit 6.6 Results-Driven Change Programs

 

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Exhibit 6.6 describes the basic steps of results-driven change.

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GE Workout

First morning

The boss discusses the agenda.

First and second days

Groups discuss and debate solutions.

Third day

A town meeting is held.

Only three options are available– “yes,” “no,” or a request for more information.

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The General Electric workout is a special kind of results-driven change. The “workout” involves a three-day meeting that brings together managers and employees from different levels of an organization to generate quickly and act on solutions to specific business problems. On the first morning, the boss discusses the agenda and targets specific business problems that the group will solve. Then, the boss leaves and an outside facilitator breaks the group (typically 30 to 40 people) into five or six teams and helps them spend the next day and a half discussing and debating solutions.

On day three, in what GE calls a “town meeting,” the teams present solutions to their boss, who has been gone since day one. As each team’s spokesperson makes specific suggestions, the boss has only three options: agree on the spot, say no, or ask for more information so that a decision can be made by an agreed-on date.

Transition Management Team

A transition management team is a group of 8 to 12 people assigned to manage and coordinate a company’s change process.

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While the GE workout clearly speeds up change, it may also fragment change if different managers approve conflicting suggestions in separate town meetings across a company. By contrast, a transition management team provides a way to coordinate change throughout an organization. A transition management team (TMT) is a group of 8 to 12 people whose full-time job is to manage and coordinate a company’s change process. One member of the TMT is assigned to anticipate and manage the emotions and behaviors related to resistance to change. Despite their importance, many companies overlook the impact that negative emotions and resistant behaviors can have on the change process. TMT members report to the CEO every day, decide which change projects to approve and fund, select and evaluate the people in charge of different change projects, and make sure that different change projects complement one another.

It is also important to say what a TMT is not. A TMT is not an extra layer of management further separating upper management from lower managers and employees. A TMT is not a steering committee that creates plans for others to carry out. Instead, the members of the TMT are fully involved with making change happen on a daily basis. Furthermore, it’s not the TMT’s job to determine how and why the company will change. That responsibility belongs to the CEO and upper management. Finally, a TMT is not permanent. Once the company has successfully changed, the TMT is disbanded.

Exhibit 6.7 Primary Responsibilities of Transition Management Teams

 

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Exhibit 6.7 lists the primary responsibilities of TMTs.

Organizational Development

A philosophy and collection of planned change interventions designed to improve an organization’s long-term health and performance.

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Organizational development is a philosophy and collection of planned change interventions designed to improve an organization’s long-term health and performance. Organizational development takes a long-range approach to change, assumes that top management support is necessary for change to succeed, creates change by educating workers and managers to change ideas, beliefs, and behaviors so problems can be solved in new ways, and emphasizes employee participation in diagnosing, solving, and evaluating problems.

 

Exhibit 6.8 General Steps for Organizational Development Interventions

 

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As shown in Exhibit 6.8, organizational development interventions begin with the recognition of a problem. Then, the company designates a change agent to be formally in charge of guiding the change effort. This person can be someone from the company or a professional consultant. The change agent clarifies the problem, gathers information, works with decision makers to create and implement an action plan, helps to evaluate the plan’s effectiveness, implements the plan throughout the company, and then leaves (if from outside the company) after making sure the change intervention will continue to work.

what really works Change the Work Setting or Change the People? Do Both!

 

 

© 2016 Cengage Learning

Changing the Work Setting

Changing the People

Changing Individual Behavior and Organizational Performance

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Changing the Work Setting

An organizational work setting has four parts: organizing arrangements (control and reward systems, organizational structure), social factors (people, culture, patterns of interaction), technology (how inputs are transformed into outputs), and the physical setting (the actual physical space in which people work). Overall, there is a 55 percent chance that organizational change efforts will successfully bring changes to a company’s work setting. Although the odds are 55–45 in your favor, this is a much lower probability of success than you’ve seen with the management techniques discussed in other chapters. This simply reflects how strong resistance to change is in most companies.

 

Changing the People

Changing people means changing individual work behavior. The idea is powerful. Change the decisions people make. Change the activities they perform. Change the information they share with others. And change the initiatives they take on their own. Change these individual behaviors and collectively you change the entire company. Overall, there is a 57 percent chance that organizational change efforts will successfully change people’s individual work behavior. If you’re wondering why the odds aren’t higher, consider how difficult it is to change personal behavior. It’s incredibly difficult to quit smoking, change your diet, or maintain a daily exercise program. Not surprisingly, changing personal behavior at work is also difficult. Viewed in this context, a 57 percent chance of success is quite high.

 

 

Identify the type of change that Holden’s leaders are managing on a daily basis.

 

What resistance has Holden encountered while introducing innovative garment designs? How was it able to overcome that resistance?

Management Workplace – Holden Outerwear

 

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Holden Outerwear: Managing Change and Innovation

Founded in 2002 by professional snowboarder Mikey LeBlanc, Holden Outerwear has given traditional baggy outerwear a complete style make-over. Unlike ski-apparel brands that focus on utility at the expense of looking good, Holden pants and jackets possess features that are inspired by runway brands like Marc Jacobs and G-Star, as Holden is always looking to bring new elements of style to the slopes. Holden has the attention of everyone in its industry. Retailers wait anxiously to see LeBlanc’s newest collections, and competitors from Burton and Salomon to Bonfire and Walmart borrow heavily from Holden’s collections. LeBlanc doesn’t worry too much about the rampant plagiarism that goes on in his industry. As he sees it, imitation is the highest form of flattery. Plus, Holden’s business is based on finding the next big thing. When it comes to style, Holden is the leader, never the follower.