prepare and submit a paper on strategic management of samsung.

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Your assignment is to prepare and submit a paper on strategic management of samsung. While the company has diversified into several areas, it is still working hard to maintain market leadership in its core business. It was ranked first in the television industry according to its market share. Furthermore, the organisation enjoyed similar rankings in the mobile segment owing to its investment in smart phones. Despite all this, rivalry in the telecom business has put Samsung under intense financial stress. It may be leading in the industry but has lost some market share (Refer to appendix 2 on the situational analysis) when cable firms entered the touchtone phone, TV and PC market. Some of the new innovations from the company are more flexible than previous products. For instance, Samsung’s version of the Android device is more compatible with current software in the market. Market leaders like Apple are worried about this capability because their products lack the same features. Furthermore, the company now uses second mover advantage to address the flaws that were inherent in older products. It has worked on features such as security to make its devices stand out (Reed, 2013). The organisation has a reputation for innovation across new and existing product segments. In the year 2012, it recruited several researchers and innovators. This translated to the registration of over 5,000 patents in that year. For these reasons, the company got the first runner up position in the top US patented companies. Samsung has garnered a series of awards for its impressive performance. In Europe, it got four awards from EISA, which is an award program for audio and video industry players (Samsung, 2013). In theory, companies may also adopt a green strategy option that depends on technology, carbon use, and consumer recycling patterns among others (Kipley et. al., 2012). Samsung received recognition from the best Global Brands portfolio as it was ranked 9th in the industry. The latter achievement stemmed from its sponsorship of the London 2012 Olympics. Other corporate sponsorship initiatives have also been on the organisation’s priority list. The firm’s commitment to corporate social responsibility is undisputed. It engages in a recycling program within its manufacturing sites. This move is in line with current environmental preferences for clean manufacture (Refer to appendix 5 on PESTLE analysis). Furthermore, it has committed to environmental protection by avoiding PVCs and other harmful materials (Guardian, 2012).These approaches may also give a company sustainable advantage according to green strategy theorists. Production within the company is also something worth noting. Samsung manages to keep its production costs down due to its choice of manufacturing centres. Since the firm is Asian-based, it is at a unique position to select cheap countries for manufacture. This has caused it to enjoy comfortable profit margins that emanate from controlled production costs. The global nature of the firm makes it poised to make such a choice. Operation costs have also been kept down by the organisation’s strong bargaining power. The company has considerable clout over its suppliers in the semiconductor, mobile phone and television set industries. This allows it to negotiate with such brands and thus establish lucrative ways of dealing with the differences. The latter move may be defined as cost leadership. Michael Porter identified certain generic strategies that companies may engage in, and cost leadership is one of them (Porter, 2008).

research paper on violence and aggression in the modern society. Needs to be 5 pages. Please no plagiarism. Violence is the form of aggression whose sole aim is to cause harm to the other party. Scholars have put in a way that all forms of violence are aggression but not all forms of aggression are violence.

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Need an research paper on violence and aggression in the modern society. Needs to be 5 pages. Please no plagiarism. Violence is the form of aggression whose sole aim is to cause harm to the other party. Scholars have put in a way that all forms of violence are aggression but not all forms of aggression are violence.

(Anderson & Bushman 2002) the annual review of Psychology describes aggression as a range of behaviors and attitudes that when translated into acts cause injury to the victim, either intentionally or unintentionally. In every act of violence, there is psychological coercion or a dynamic link that has the effect of “the obligation to do something for the other.” As the attacker can do it intentionally or not, the victim can enter this operation inadvertently. Damages for psychological violence are as dangerous as physical violence. There are various forms of aggression which include Verbal, physical, mental as well as emotional (Anderson & Bushman 2002). There are also various purposes of aggression which are to express anger or hostility, to intimidate or threaten an individual, others are aggressive to assert dominance over others, to react to pain or as a response to fear, to express possession over something as well as a reaction to pain. There are also those who engage in effective aggression which in most cases is usually an uncontrolled act and unplanned. The other is predatory aggression whose role is usually to achieve a certain goal or objective such as to kill.

(Berkowitz 2003) looks at the causes, consequences as well as measures that can be taken to control aggression. The causes range from factors such as neurosis which is a collection of acts and thoughts that are meant to cause harm to others. The other is desperation where one feels like they are at a point in their lives where they cannot succeed or do better. There are also other factors such as envy where an individual has so much hatred against members of the society who are wealthy and have succeeded. The other factor is greed where an individual feels that they have to achieve their goals and aspirations at whatever cost and this makes them aggressive. These are among the factors that (Berkowitz 2003) identified. Aggression can however be tackled. In addition, measures and mechanisms are being instituted to ensure that cases of aggression are minimized.

creating a thesis and an outline on CRM technologies paper (Customer Relationship Management). Prepare this assignment according to the guidelines found in the APA Style Guide. An abstract is required.

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I need help creating a thesis and an outline on CRM technologies paper (Customer Relationship Management). Prepare this assignment according to the guidelines found in the APA Style Guide. An abstract is required. How CRM Technologies Help to Build Relationships relationship management or CRM is one of the management strategies that connect the relationship between information technology and marketing. It is a term of information industry for software. methodologies as well as general internet capabilities which help the enterprise handle customer relationships in an efficient and organized manner (Ueno, 2006)..

In the present global marketplace, every organization wants to gain certain amount of competitive advantage and for achieving this they want to retain, develop as well as build a mutual relationship among the internal and external customers. Internet and telephones are helping the organization to build a good relationship with the customers. CRM is a vital resource for the organization. The main goal for the organizations is to convert customer relation keen on higher profitability by growing rate of repeat purchase as well as dropping customer purchase costs. CRM helps the organization in understanding the customer expectations and behaviors. CRM also helps the organization to focus on profitable customers who can obtain long-term profit.

Digital transformation has fetched a huge and rapid reconfiguration and restructuring in present day business – the reformation of interaction, products as well as payments from the customers to the organizations and also from organizations to suppliers is generating much consternation and bafflement among the organizations decision makers. Managers in every organizational level are closely engaged in this turbulent period. They are being required to reconsider customary definition of competition, value and service.

Certainly a method for this great alteration has been a volatile development of internet. Moreover, the internet adaptation as well as the technologies adaptation has changed the path that many of the businesses developed in terms of strategies, competencies and models. E-Business is the process and strategy of meeting business drivers and also initiatives with the technology drivers as well as information services especially relating the internet. It plays a crucial role to the organization for profit maximization and sustain in this dynamic world. It is a technology driven. It essentially increases the value of the organization. Customers are the essential part of the organizational vision and strategy. So, it can be easily said that building a long term as well as loyal relationship is a key to the profitability for the organization. Furthermore, modern technology has made a good classification in between the consumer and vendor. The synergistic outcome of CRM supports the life cycle of customer and provides company with a 360° feedback of customer. Moreover, this feedback is provided with certain information of the company like retention of the older customer, discovering the market niches, increasing revenue and achieving competitive advantage.

The core competencies of CRM are as follows:

Marketing and also fulfillment:

Replying email automatically

Automatically and timely response to the customer

Customer billing and service:

Help desk application done automatically to improve the effectiveness and efficiency

On-line as well as electronic billing system

Quick response to the customer’s complain

Sales:

Inventory integration

Synchronizing, coordinating and managing the customer interaction over different communication channels

Retention and loyalty:

Assisting the organization to identify profitable customers

Make possible one-to-one relationship by capturing full information

(McAllister, n.d.).

Therefore, it can be said without hesitation that CRM is the vital component to improve the relationship with the customers in the business world of today.

References

McAllister, T. M. (No Date). Customer Relationship Management. University of Maryland. Retrieved Online on May 27, 2010 from http://faculty.ed.umuc.edu/~meinkej/inss690/mcallister.pdf

Ueno, S. The Impact of Customer Relationship Management. Harvard University. Retrieved Online on May 27, 2010 from http://www.wcfia.harvard.edu/us-japan/research/pdf/06-13.ueno.

Compose a 500 words assignment on should companies engage in corporate social responsibility programs why or why not.

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Compose a 500 words assignment on should companies engage in corporate social responsibility programs why or why not. Needs to be plagiarism free! Add (Add (Add Corporate Social Responsibility Corporate Social Responsibility (CSR) is a thought developed by business giants to promote an integrated mission consisting of a set of principles regarding the compliance of the business operations with the law of the land, ethical standards and international commitments. The ultimate purpose of CSR is to safeguard the prestige of the corporate identity of the organization with larger scope of public interactions meant for making the business to be more socially responsible for the sustainable growth by claiming trust among the non market stakeholders. All the efforts of the companies meant for this purpose meet the merit of bringing up positive results as they reflect on improved concerns for environment and the public as a whole.

The essence of CSR is growingly promising as the world market turns rapidly competitive with the inevitability of consideration for global communities in the wake of emergence of multinational companies in corporate business. Whether companies should engage in corporate social responsibility programs is a one-sided debate in which there can possibly be no opposition. In recent years, many CEOs and heads of major corporate business groups identify that ‘a strong CSR program is an inevitable thing’ for achieving effective business leadership (“Corporate social responsibility..”).

However, it is a challenge before many companies to meet the global social responsibilities on par with the struggle for excellence in achieving the traditional goal of economic profit. In this regard, according to a thought of Lawrence and Weber, social responsibility requires companies to balance the benefit to be gained against the costs of achieving those benefits (46). As such, the managers of the organizations are responsible for meeting the desired fields of credit for both the owners of the business and the consumers of the product of the company without letting the firm any decrease in its profitability. From every angle, the stability of a company is guaranteed by the willingness of its employees to offer optimum worth to it. It is also undoubted that they chose to work in a company that claims high regards of social reputation. As Lawrence and Weber point out, social reputation is a major intangible asset that adds to the organization’s wealth (53).

With days passing, the thought of business giants changed from merely making profit to being committed to social responsibilities as the majority of world population wanted their basic needs to be attended by the rich. As a result of the idea, a large number of corporate heads turned philanthropists and started working for the activities related to health, education and social welfare of deserving class of people across the globe. To name a few, ‘Bill & Melinda Gates Foundation, Ford Foundation, Gordon and Betty Moore Foundation’ etc. are the table toppers among the U S corporate owners (qtd in “Donors to Latin American…”). On the other end, every country has legislative norms to see that the principles of CSR are scrutinized by state laws – recently the U S has made an example with its raising number of case files against Microsoft’s violations of Antitrust Codes wherein the company is liable for misusing its monopoly in the software market.

In a conclusive assumption, it can be restated that enterprising corporate social responsibility programs is a present day requirement for every business in the wake of globalization. As this concept is the basic guideline, business organizations are responsible for ensuring extensive care for social wellbeing. As long as they realize that a pleasant and transparent world is the best market for their products, they ought to follow all the responsibilities towards the entire world.

Works Cited

“Corporate social responsibility.” Asian-Oceanian Computing Industry Organization. ASICIO Policy Paper. (2004): 1-5. Web. 13 March 2012. “Donors to Latin American and the Caribbean civil society.” AVINA. (2010): 1-15. 13 March 2012. Lawrence, Anne T and Weber, James. Business and Society: Stakeholders, Ethics, Public Policy. New York: Tata McGraw- Hill Companies, Inc, Edn 13 2011. Print.