EHR Implementation at Community Medical Center

EHR Implementation: Gathering Information

This is your first day on the job as Assistant Director in the HIM department at Community Medical Center (CMC). You meet with the HIM Director and she explains that CMC has given her the go-ahead to begin the process of implementing an electronic medical record. As Assistant Director, you will have responsibility for several phases of this important project. Your Director knows that while you have earned an RHIT certification, you still need to learn some background before you begin.

EHR Implementation: Investigating Vendors

The HIM Director assigns you a very important task in rolling out an EHR: investigating vendors. She recommends researching different vendors. The two of you discuss some important questions to determine which software best meets your organizations needs: What features are must-haves? What features are strong wants, but not absolutely necessary? What does one vendor have that another doesnt? Your budget has a limit. Will this vendor meet your budget? How might this impact staffing?

Compare alternatives: The lower-cost product does not have a physician order component, which means physician orders will be hand-written and you will have to scan them to add to the EHR. The mid-cost product does not link to diagnostic reports. The higher-cost product gives you the convenience of a fully electronic record, but at a price. You still must budget for scanners, because you know there are still paper documents that the HIM department receives that will need to be added to the EHR.

Deliverable:

1. In your initial post, research and evaluate two different vendors and recommend one of them to the Director and add the reasons why you picked one vendor over the other.

2. In at least one of your responses to your classmates, evaluate their decision and either recommend actions for them OR debate why they chose a certain vendor.

Case Study: Please select only one of the options shown below. – approximately 1,250 word
Option 1: Choose a business having a substantial mobile e-commerce presence and one ideally with which
you have had some experience. In 1000 word case analysis, critique the suite of services provided by the
business by analyzing the advantages and possible deficiencies of this service. Ideally, if you use the service
yourself, use your own personal experiences as data for this analysis, but also indicate how other people might
have differing perceptions in regard to the value of these mobile services. Make sure that you use the
frameworks and concepts articulated in your readings. Other questions to reflect on in this analysis include the
following:
What specific value or customer needs are being served via these mobile services?
Do you find that you value the features offered by these mobile services? Support your position with specific
examples.
How might the mobile services of this company be improved? Again, support your argumentation with specific
examples.
Postulate how these mobile platforms in this specific company might evolve into what has been termed ucommerce in your readings. What kinds of functionality would be offered? Do you think customers would value
such functionality? (if you need to segment potential customer populations please do so).
What ethical issues surround this deployment of mobile commerce?
Option 2: If you have little personal experience with a company having a significant mobile strategy you might
choose this case-based option. Read Case 20 in the Jellasi et al text: NTT DoCoMo (Japan): Moving from a
mobile phone operator to a lifestyle service provider.
Innovation and Creativity in the Mobile Space – approximately 750 words
Choose a business, not-for-profit or governmental unit that you use regularly that currently has no mobile ecommerce functionality. Assume that you are a consultant to this organization. Provide a set of
recommendations specifically describing mobile e-commerce strategies that you believe would be valued by
the majority of their customers. (If desirable, approach this analysis with a customer segmentation framework
that enables you to speak about customer benefit from a more targeted perspective).

Sample Solution

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