Telephone skills

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Look back at the example class profile. Imagine you are going to teach this class. Submit lesson plans for the following, showing the various stages of the lesson, what the students will be doing and what the teacher will be doing at each stage. (REFER TO THE NOTES)

1) Plan a lesson on note-taking for the class. Submit a detailed lesson plan and any materials to be used in the class.

2) Plan a lesson on telephone skills for the class. Submit a detailed lesson plan and any materials to be used in the class.

3) Plan a homework task on report writing to be given to the four middle management men in the class. Explain which skills the task practises and how you propose to mark the work.

Sample Solution

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Industry Development

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Briefly state what industry you are developing scenarios on. It is important to detail the ‘scope’ – e.g the region, sector of the industry (for example healthcare is broken into many different sectors).

Development of the Scenario Grid:
Explain why the two dimensions have been selected – what is your evidence that these are the two key areas of future industry development? Opinion is not evidence – research must be behind the development of these dimensions.
Explain the extremes of each dimension

Describe the scenarios:
What are the names?
The description of the scenarios can take many forms. It could be in the form of a story from the customer’s perspective (how he or she might experience the products or services offered in the industry within each scenari0 – choose a different customer for each). It could be a description of what the companies might do (it does not have to be a real company. Something like “companies in this scenario are likely to….).
Justification of which scenario is the most ‘likely or plausible’
A brief but logical explanation of why a particular scenario might be the one that is most likely to develop.

Sample Solution

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Heat Transfer

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Assume L=0.1m, W =0.2m, T 1=50oC, T2=250oC

  1. Start with the separation of variables solution in your textbook, plot the steady-state
    temperature in oC. Compare results using 2, 5, 10, 100, and 200 terms.
  2. Develop a finite-difference model to create similar plots. Assume Δx = Δy; perform step size
    sensitivity study.

Sample Solution

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Foreign market entry.

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Task 1
Introduction:
a. Provide an introduction on the foreign market entry. (Means the student should provide brief discussion on selected country)
1) Where is the country located?
2) What is the population of the country? (6 Marks)

3) The main income source of the country.

b. Why did you select this country to open your branch? (4 Marks)

c. Provide brief introduction on your company and services or product that you will provide in the selected country. (5 Marks)
d. Provide two names of your competitors in the foreign country.
(5 Marks)

e. What do you think the challenges that you will face in the foreign country provide to challenges with brief explanation. And how you will come over it.
(10 Marks)
f. Students should consider focusing on CAGE framework to study the Cultural, Administrative, Geographic and Economic differences with respect to the country they want to invest in.
Student should provide 2 in-text citation on each element according to the selected country.

Some points that you can discuss on CAGE, you are not limited to this you can add more if you want.

Cultural: – people`s language, values, behaviors and quality of life.

Administrative: – Rules and regulation related to the business in selected country.

Geographic Distance: – The size of the country, differences in climates, and nature of transportation and information networks. You can think of geographic distance as absolute, in terms of the miles or kilometers that separate a firm from another market or supplier.

Economic:-Income level, and the relative purchasing power and GDP of the country.

(40 Marks)
Format of the report (title, table of contents, spelling & grammar, format of the tables and charts etc.)
Referencing: appropriate referencing style is adapted. 6 referencing should be provided.
(10 Marks)
Task 4 :- MOOC Reflection (10 Marks)
Total 90

Rules & Regulations:

• All resources should be cited using CU Harvard style.
• The final assignment must have a Title page, Table of Contents, References/ bibliography using CU Harvard Style and page numbers.

Sample Solution

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