You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).

Individual Portion

Complete the following:   Part 1

·         Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.

·         Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

·         Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

Please add your file.

 

Part 2                       – 7-10 pages

For this portion, you will complete the following:

• Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
• Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable.

 

Outline is as follows:

 

– Abstract

– Introduction – Hotel of choice, background, mission, executive summary etc.

Body:

– SWOT ANALYSIS

– Strategic Analysis

– Environmental analysis

– Staffing

– Customer Service

– Cost, resources , Management

– check in , check out logistics

– Mapping ways of improvement

– Incentives and performance and charts

– Six-Sigma quality standards and plan and future processes

 

– Conclusion

– References