Writing Paper #2 150 pts – custom papers

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Writing Paper #2 150 ptsDrone WarfareAnswer the following question in 3-4 double spaced pages.Read chapter 3 of the Drone Warfare book and relate the central theme of that chapter to each of the “4 P’s” Jentleson uses to explain US foreign policy motives and interests. Review the 4 P’s as Jentleson describes them, and then apply the major concepts of the chapter 3 to the 4 P’s.You should explain how each of these ideas either relate to or are in contention with each of the 4 P’s, and discuss how or in what way are these goals may be working in concert with each other, or at odds with each other. Is the drone campaign as currently practiced furthering or hindering US goals and values of the 4 P’s? – specifically, which ones?It is possible that one of the four P’s does not apply the best to this chapter, but try your best to do so.• You do not need to cite outside sources, but if you do, cite them according to MLA or APA standards.Jentleson’s 4 P’s1. Powera) U.S Interest defined as powerb) Deterrencec) Compellenced) Defense/alliances2. Peacea) Diplomacy: international institutions3. Prosperitya) Trade policyb) Imperialismc) neocolonialism4. Principlesa) Democratic idealismb) Soft power: the ability to attract and co-opt rather than coerce and force; cultural power/ moral authority
 
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agenda setting theory

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Instructions

In this assignment, you will first briefly explain a theory and then clearly apply it to a concrete example (remember to let the theory drive this thing).

Next, you will provide an explanation for how or where the theory can be used (or where it has been used – either one). That is, in this section you’re articulating how this theory is useful.

Then, you will explain briefly how the theory has been examined in 3 recent (no older than 2010) research studies (which, ideally, bear some relationship to one another outside of the theory itself; you can make the connection for us or if it is obvious, we will figure it out).

You must provide a source list in perfect (flawless) APA format.

You can create a powerpoint.

 

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discussion 6 ors and customer service

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Background (Read Carefully)

Imagine that you have been working as a customer service agent/rep at ORS’ call center for almost two years. This has been a great way for you to learn about customers and develop your service and problem solving skills.

Your company has been using a home grown CRM service system but it’s old and outdated. There are any problems with it. Despite this, your performance has been top notch. Over 90% of your customers rave about your service and give you outstanding Net Promoter Scores.

Your boss was just promoted, leaving her position open…and it was offered to you! The caveat is that the call center will be expanding its services. Your company just merged with another office supply company. Your new job will involve setting up a new contact center CRM system, new processes, training new agents and measuring their performance. You will have a team of 25 agents under your responsibility.

You are tasked with making sure that your agents deliver outstanding service in the way customers choose to start a conversation, from anywhere and with any device: email, phone, SMS, social media, online communities or real-time web chat. The company decided to go with Salesforce Service Cloud to help in achieving these service goals one year after implementation:

  • Increase agent productivity by 30%
  • Increase the speed in first contact case resolutions by 35%
  • Increase customer retention by 25%
  • Convert 20% of leads (inquiries) into customers

Assignment

PART 1. You just completed your basic Service Cloud and Contact Center Transformation training. Your manager has asked you to submit a written plan (approx. 500 words) on how you plan to use Service Cloud to achieve the company’s service goals. Using the information you have learned from the Trailhead modules about service functions, explain how you would use the Service Cloud features/products to provide omni-channel customer experiences. Be sure to discuss three (3) key features and how these features would help you be more effective in your efforts. If you’re going to be recognized as an effective call center team leader, you must generate the results above.

PART 2. After reviewing the Module 12 materials on the Implementation of CRM, discuss three steps you would take to encourage use and adoption of the new technology by your service agents. If they don’t use it, you won’t achieve the goals you are accountable for.

 

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Unit 5 discussion business law

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Week 5 Discussion: Contracts – Legality of Assignments

Bo Jenkins, (Camille’s second ex-husband) and Camille have a sporting accessories store together. Camille bought Bo’s share of the store but continues to rent to him so that business can be conducted as usual. One of the biggest customer draws to the store is Bo, as he was a world famous international triathlon runner whose name has been endorsed by a multitude of sporting goods manufacturers. Bo has decided that he and Rana (a former friend of Camille’s) will be entering into European ventures together. As such, Bo has orally assigned his lease to Rana’s daughter Fauna. Bo has given Camille oral notice of the assignment. Fauna was a model and knows fashion and has sold items that would look great with some of the accessories in the store. Camille objects to the assignment claiming that the store is a specialty store and personal in nature and therefore cannot be assigned.

Discussion Question: For this week’s discussion: 1) discuss whether or not the assignment is valid; 2) analyze whether or not the rights can be assigned or if they are prohibited under the basic rules of assignments.

Discussion Guidelines: Your initial response should fully address all of the discussion assignment questions and be: insightful; original and accurate; substantive; demonstrate an advanced understanding of concepts; and compile/synthesize theories and concepts drawn from a variety of sources to support your discussion, analysis and conclusions. Please be specific in your initial response and be sure to use cited research to specific credible primary and secondary sources of authority to support your discussion, analysis and legal conclusions. In addition, be sure to post three to five substantive responses to other students over at least three days of the discussion period.

Your work should identify, utilize, discuss and apply the relevant concepts and doctrines which were explained in the weekly reading material in a way that reflects a proficient understanding and application of those concepts and doctrines. Finally, your responses should reflect the kind of writing craftsmanship and ethical scholarship with the following characteristics: you wrote in a clear, concise, formal and organized manner; your responses were error free; and the information used to support your discussion and analysis was appropriately paraphrased and supported by specifically cited research.

In addition, you should remain actively engaged in the class discussion and your subsequent discussion responses should: offer points of view supported by cited research; ask challenging questions that promote and advance the class discussion; and draw relationships between one or more points in the discussion.