This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below.

Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment.

Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.

After reading the scenario, write a minimum three-page paper by using the following questions as guidelines:

1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?
2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?
3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?
4. Resolving conflict: How can the employees approach resolving conflicts with customers?
5. Teamwork: What types of activities would help the team progress through the five stages of team development? (See page 161 in the textbook for the stages.)

Also, be sure your paper fulfills the following requirements:

• The body of the paper consists of at least three pages.
• The format of your paper follows APA style.
• Properly cite one reference (e.g., journal article) that you located from the university’s online library.
• Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).
• Properly cite your textbook within the paper.

Finally, review your paper thoroughly to revise and correct any mistakes before submitting it in Blackboard for grading.

Resources

The following resource(s) may help you with this assignment.

 

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A critique is a method of displaying a logical and organized analysis of a written or oral piece. Critique can provide the readers with both positive and negative outcomes depending on the author. The purpose of this assignment is for the student to perform a critique on a research article that deals with today’s health issues. In this paper the student must be diligent at what the author are claiming, taking into account the research methods being utilized and look for pros and cons of the researcher’s outcomes.
The assignment must be a minimal of five pages, excluding title page and references. The assignment must be strictly following APA guidelines, points will be deducted if otherwise. Do not use first person throughout the paper until the section called evaluate the paper. It will be divided in the following manner:
Title page: Give the name of the article, the authors name(s) and your name. Following APA
Introduction:
· Provide an overview of the author’s research problem, research questions and main point including how the author supports his or her point.
· Explain what the author initial  objectives (hypothesis) and results including the process he or she used to arrive at such conclusion.
Evaluate the Research Methods: in paragraph form answer the following:
· Does the author provide a literature review?
· Is the research current and relevant to today existing health issues?
· Describe the research type utilized?– experimental, non-experimental, quasi experimental, etc.
· Evaluate the sample (size, composition, or in the way the sample was selected in relation to the purpose of the study? Was the sample appropriate for the research or was it bias?
·  How practical does this work seem to you? How does the author suggest research results could be applied and how do you believe they could be applied?
·  Could the study have been improved in your opinion? If so provide how you think it could have improved.
·  Is the writing in the article clear straightforward?
·  Can further research be conducted on this subject? Explain
Conclusion: In your conclusion, try to synthesize the pieces of your critique to emphasize your own main points about the author’s work, relating the researcher’s work to your own knowledge or to topics being discussed in your course.
Reference Page: APA style, see rubric below
See Rubric Below for assignment
 
Title Page: Title of   article, journal information and your name and date
1 point
Your score
 
Abstract: Brief summary of   article (1-2 paragraphs)
1 points
 
The Problem: (2 or 3   paragraphs)
Is the problem clearly stated?
Is the problem practically important?
What is the purpose of the study?
What is the hypothesis?
Are the key terms defined?
 
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