Developing A Change Project – My Nursing Experts

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Developing a Change Project

Expanding on your identified change project and the elements completed in the first three parts, devise an implementation plan that addresses the following points:     

The change you wish to initiateThe rationale for the change, using supporting dataThe outcomes desired from the changeThe audience you need to convinceThe benefits to the institutionAllocation of resources and potential budget requirementsThe group to lead the initiative —why these membersThe proposed timelineMeasures of success

*Note: you will not implement the change project for this competency. 

All submissions must have a minimum of two scholarly references to support your work. 

Examples of work to show 

10-12 slide PowerPoint presentation – APA format

Organizational and System Leadership: Final Change Project

Description: The baccalaureate graduate will participate in quality initiatives, recognizing that these are complex system issues, involving other members of the healthcare team.

Component: Essential II

Competency Gold Mastery

Silver Acceptable

Bronze Developing

Unacceptable

Information and Feedback

Includes all elements and incorporates feedback from parts I, II, and III

Includes some of the elements or some of the feedback from parts I, II, and III

Lacks detail and/or does not incorporate feedback from parts I, II, and III

Does not address section

Rationale and Data Clearly explains the rationale for the change and includes supporting data

States the rationale for the change with little supporting data

States a reason for the change but no supporting data

Does not address section

Desired Outcomes Describes in detail the expected outcomes from the change

Gives a general description of what should be accomplished by the change

Vaguely describes what the change will accomplish

Does not address section

Target Audience Describes, in detail, who is selected as the target audience that needs convincing

Gives a general explanation of the target audience

Vaguely describes the target audience

Does not address section

Benefits Describes, in detail, the benefits of the change to the institution

Describes some of the benefits of the change to the institution

Vaguely describes the benefits of the change

Does not address

section

Resources and Budget

Describes in detail the resources needed and the potential budget requirements needed for the change

Identifies some of the resources needed for the change may not consider the potential budget requirements

Does not identify the resources or does not consider the potential budget requirements

Does not address section

Leaders Identifies the group that will lead the initiative, who the group members are and why they were chosen

Identifies the group that will lead the initiative but does not identify who the group members

Vaguely identifies the group that will lead the initiative

Does not address

section

are or why they were chosen

Timeline Proposes a detailed timeline for initiating the change with rationales

Proposes a timeline for initiating the change, weak rationale

No timeline identified or lacks rationale

Does not address section

Measures of Success

Identifies specific measures of success used to evaluate the outcome of the change

Identifies some measures of success used to evaluate the outcome of the change

Identified measures of success do not evaluate the outcome of the change

Does not address section
 
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Topic 3 dq 2 | Management homework help

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Visit the following websites and complete the self-assessments:

  1. Index of Learning Styles Questionnaire: http://www.engr.ncsu.edu/learningstyles/ilsweb.html
  2. Wiley Schermerhorn: Management: http://higheredbcs.wiley.com/legacy/college/schermerhorn/0471454761/assessments/SA_Ch_02.html. Take the “Emotional Intelligence,” “Terminal Values,” and “Instrumental Values” assessments.
  3. Jung Typology Test: http://www.humanmetrics.com/cgi-win/JTypes1.htm

Name one significant lesson that you discovered about your learning style, emotional intelligence, and personality by taking these assessments. Using this information, what step(s) do you plan to take to become a more effective manager?

The media, and Hollywood in particular, represent one avenue in which the general public becomes familiar with the role of nurses.

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The media, and Hollywood in particular, represent one avenue in which the general public becomes familiar with the role of nurses.
The media, and Hollywood in particular, represent one avenue in which the general public becomes familiar with the role of nurses. How does theQ 1
The media, and Hollywood in particular, represent one avenue in which the general public becomes familiar with the role of nurses. How does the media positively of negatively influence the public’s image of nursing? What other avenues may better educate the general public on the role and scope of nursing as well as the changing health care system.
Q 2
Describe the definition of nursing as put forward by the American Nurses Association. How does it address the metaparadigm theories of nursing?
Q 3
How does knowledge of the foundations and history of nursing provide a context in which to understand current practice? Identify at least three trends in nursing practice from the ” nursing Timeline of historical Events” media piece. How have these trends influenced your perspective of nursing practice?
Q 4
Write a formal paper of 750-1,000 words that addresses the following:
1. Discuss the differences in competencies between nurses prepared at the associate-degree level versus the baccalaureate-degree level.
2. Identify a patient care situation in which you describe how nursing care or approaches to decision-making may differ based upon the educational preparation of the nurse (BSN versus a diploma or ADN degree).
For additional help finding research on this topic, refer to the GCU Library tutorial located at in the Student Success Center.
Refer to the American Association of Colleges of Nursing (AACN) Fact Sheet: Creating a More Highly Qualified Nursing Workforce as a resource.
Refer to the assigned readings for concepts that help support your main points.
Refer to “Grand Canyon University College of Nursing Philosophy.” This is an informational resource to assist in completing the assignment.
Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Students should review the rubric prior to beginning the assignment to become familiar with the criteria and expectations for successful completion.
You are required to submit this assignment to Turnitin. Refer to the directions in the Student Success Center.
Q 5
What factors need to be considered when determining whether or not identified actions are within the domain of nursing practice? Be sure to site current literature in your response.

 
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Deliverable 3 – customer service plan outline

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Competencies

Distinguish operational practices that will create an exceptional customer experience.

Instructions

As you continue in the Emerging Leaders onboarding learning and development program for the second quarter, you have experienced a few successes and now some wins. During this onboarding-program you have continued to participate in assessments and have now completed a leadership development and a strategic plan outline. Now let us continue to move forward in the onboarding program where you are now being asked to develop a customer service plan outline to help you to demonstrate your ability to distinguish operational practices that will create an exceptional customer experience.

  • For this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:
    • What is an exceptional customer experience? Explain how you as an Emerging Leader will you define an exceptional customer experience for your organizational customers.
    • What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.
    • What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.

Clearly distinguish operational practices that will create an exceptional customer experience.

 

Grading Rubric

FFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.Not SubmittedNo selection of operational practices that will create an exceptional customer experience.Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.Selects operational practices that will create an exceptional customer experience with explanation and personal examples.Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.Not SubmittedNo noticeable attempt to define exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience; attempts to define another.Correctly defines key aspect of the exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience with supporting research.Not SubmittedNo noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience with strong supporting evidence.Not SubmittedNo identification of metrics used to measure the effectiveness of an exceptional customer experience program.Attempts to define metrics used to measure the effectiveness of an exceptional customer experience program with minimal supporting information.Describes metrics used to measure the effectiveness of an exceptional customer experience program with supporting information.Defines metrics used to measure the effectiveness of an exceptional customer experience program with strong supporting evidence.Not SubmittedNo discussion of how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program.Attempt to discuss how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer, but lacks full explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with support through explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with fully supported and thorough explanations and Emerging Leader examples.