“An  organization should establish an effective cybersecurity training  program for personnel having authorized access to critical cyber assets.
Create  a training plan for everyone who works at the organization. The  training plan should address (but is not limited to) the following:

Articulate a culture of security awareness, collaboration, and buy-in among management, staff, clients, and stakeholders.

 
Describe common security risks and how to avoid them.

 
Describe policies, access controls, and procedures developed for critical electronic devices and communication networks.

 
Describe the proper use of critical electronic devices and communication networks.

 
Describe the proper handling of critical information.

 
Present action plans and procedures to recover or reestablish critical electronic devices and communication networks.

Sample Solution

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lately, EU has had some problems with Overbookings, reservations processes, customer service, bad reviews and employees are not happy with the company.

• Define what the most important aspects are to take into consideration for a good service management.

• Purpose and explain at least 2 strategies that you could implement to increase customer loyaltyfor EU.

• Purpose and explain at least 2 strategies that you could implement to increase customer satisfaction for EU.

• Outline the possible obstacles / challenges service companies can have to manage their operations successfully.

Sample Solution

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