minute clinic- case study

minute clinic- case study

Case Study “MinuteClinic
MinuteClinic, owned by pharmacy giant CVS, is a retail healthcare provider with more than 500 locations established throughout the country. The centers are designed to treat patients with minor injuries or sicknesses, and more than 1.8 million patient visits have been documented since the company’s inception in 2000. By creating a healthcare delivery model that responds to consumer demand, MinuteClinic makes access to high-quality medical treatment easier for more Americans.

As more patients used MinuteClinic resources, one issue the company faced was how to pass medical information to primary care physicians. As Cris Ross, chief information officer of MinuteClinic, explains, “There are a number of things we do very well with physicians, except connect electronically. We’ve been looking for a business-to-business exchange.”

As a solution to this problem, MinuteClinic recently turned to ePrescribing connectivity network SureScripts to facilitate this exchange. It is the first time the SureScripts network has been used for anything other than pharmacy orders and related transactions.

“The idea is that we already have pharmacies connected,” acting SureScripts CEO Rick Ratliff told Digital Healthcare & Productivity by telephone. “We have an ability to identify a physician uniquely on the network.”

As part of this connection, MinuteClinic will convert records from its proprietary electronic medical records system into Continuity of Care Record (CCR) standard format. Ratliff aIDs that this record “can be moved around almost like a piece of mail” from provider to provider, and into personal health records (PHR).

Now with every visit, MinuteClinic practitioners stress the importance of maintaining a medical home for each patient by making information accessible to primary care providers. If a patient doesn’t have a primary care provider, MinuteClinic provides a list of physicians in the area who are accepting new patients. Practitioners are then able to use a multipurpose software- based approach at the conclusion of each visit that generates educational material, an invoice, and a prescription (when clinically appropriate) for the patient, as well as a diagnostic record that is automatically sent to the patient’s primary care provider’s office (with the patient’s consent) to facilitate continuity of care.

1, Read the case study titled “MinuteClinic,”. Predict whether or not embracing the Continuity of Care Record (CCR) standard will either benefit or damage MinuteClinic’s overall profitability.
2, Visualize three (3) patient issues that may arise as a result of implementing an electronic record that can be easily transferred from clinic to physician. Next, propose a plan to proactively aIDress any one (1) of the patient issues that you identified. Justify your response.

 

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Participation due today (8 short paragraphs)

75 words

To have a business to make it in this day in age you have to make changes to do so. The most important thing that will make this work is that you have employees that are team players and that can handley the changes that come their way as well as that they can stay on task and do their job that they was hired for no matter what the outcome may be at the end of the change. I have to say that the hospital that I am working for at this time they are going through changes at this time with the fact that they just brought the Union in that are making changes as well as the hospital and a lot of people can not deal with this and they are jumping ship, but the problem with this is they are not up to the change as well as up to the new work load that is coming our way. 

—————

 

75 words

Fostering teamwork is creating a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when cooperatively.

Class,
How can managers create an environment that values teamwork?

———————–

 

75 words

One way that managers can create an environment that values teamwork is by showing all employees that no one is bigger than the team, by always making sure that they work together on all projects. Another way to show teamwork is to divide all of the assignments up and give each employee a portion to complete however until the entire assignment is completed no employees portion of the assignment will be considered done. It is very important for management to push teamwork, and if management works together with the employees then they really get a good sense of how teamwork works. 

——————-

 

75 words

 I think the best way to retain competent high preforming employees is you have to come in with a plan. Changes are tough especially for someone who is use to a certain system. the incoming management has to show that the know what they are doing to keep the employees motivated. Also I feel that you have to get feedback from your employees you cant come in and change everything and not ask for feedback. 

————————–

 

75 words

Employee involvement is a necessary and integral part of managing change. Managing change is not a one way street. Feedback from employees is a key element of the change management process. Analysis and corrective action based on this feedback provides a robust cycle for implementing change. 

Class, Can you think of some ways managers can gather, interrupt and share feedback with their employees? How does feedback promote a positive change environment?

———————

 

75 words

I think that the best way to retain high performing, competent employees while going through a change is with communication and specific duties or assignments being given to those employees. There are always going to be those employees who are resistant to change and an organization cannot focus on them because they are unstable and may leave at any time. Those employees who are flexible, and show that they can handle the changes are the one’s who will stay and be assets to the company. At the hospital were I work, we went through a consolidation of two hospitals. 

—————

 

75 words

Significant importance is placed on managing employees and hiring the correct type of employees, but supervisors/managers are reported as one of the main reasons employees leave a position. Employee retention is one of the primary measures of the health of any organization. The quality of the supervision an employee receives is cited as being critical to employee retention. 

Class,
What do you feel are frequent employee complaints regarding their supervisors, and how can supervisors improve their approach with employees? 

————————–

 

75 words

Some of the frequent complaints that I hear on my job are that supervisors are lazy, they don’t know how to do the job that they are asking their employees to do, they don’t listen to their employees or communicate with them, they micro manage their employees, they do not show empathy to their employees, and they are just mean. I am in a supervisory role and when I became a supervisor, I took all of those things that I have always heard and chose to do the opposite with my employees. I have a good team of people who like their jobs and we get along very well. 

 

 

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