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Assigned Readings
“Advice for Computer Science College Students” by Joel Splosky (10 points)
“I Won’t Hire People Who Use Poor Grammar. Here’s Why” by Kyle Wiens (10 points)
“Bad Writing Costs Businesses Billions” by Josh Bernoff (10 points)
Figure 1
Tasks: Based on the information above and the assigned readings answer the three questions below.
What were the causes of the communication error in the scenario presented in Figure 1 (you can click on the image to make it bigger)? (10 points)
Do you, or did you have a solution for improving the problem presented in Figure 1? (10 points)
Based on what you read in each of the online readings above explain why you think clear communication is important in your profession (60 points)
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Marketing/Business Paper:
In one-to-two sentences each, describe the five Service Quality categories (tangibility, reliability, responsiveness, assurance, and empathy) and provide an example of each.
Identify three distinct service providers with whom you are personally familiar. (Examples: Amazon, Costco, and Netflix). Rate each of your three service providers in each of the five categories, and, then, in Overall Service Quality. Use a scale of 15, with 1 being ‘poor’ and 5 being ‘excellent.’ Base your ratings in each category and Overall Quality on your own judgment, but try to be objective.
Paper Style:
2 Pages (Tables are OK to compare service providers)
Times New Roman
12 Point Font
APA Format with Works Cited
philosophy online class
Writing three reports
Class Interaction via Discussion Board
Assignments 1-9 in the course assignments section
Unit 2-Social Justice Assignments 10-20
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