case study in Customer Relationship Management

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Answer the following questions applying the knowledge learned from Chapter 9 – Customer Relationship Management

Q. Read the case study on Tesco.com (Case Study 9.1, see below). Using what you have learnt in Chapter 9 about CRM and E-CRM, answer the following questions regarding the case.

a) What is Tesco and what does it sell? Offline and online. 1 Marks

b) Summarize using bullet points how Tesco making use of the online channel? Include the different mediums they are using and what they do on each? 2 Marks

c) What are the specific activities/actions/tools they are using for E-CRM? 2 Marks

d) Suggest ways in which Tecso can further improve and develop its CRM strategy online? (Please think about suitable ones for the company and don’t just state randomly. Give reasons why it make sense to use your suggestions.) 3 Marks


Minimum Word count = 200 per question.


Note i attach the slides for this chapter and the case study


Thanks

 

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Product/Brand Development Phase I

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As soon as I have the brand/product that the team agrees upon I will let you know. This brand/product will be used for a few more assignments throughout the next four weeks. My portion of the team assignment is in bold/italized. Please make two slides per portion.

Students will be working in their Learning Team as a development team, creating and developing their own brand/product throughout the remainder of the course.

For the first phase of development:

  • Identify the target market.
  • Define the brand elements using the six building blocks discussed in the readings.
  • Define the brand equity position.
  • Create a brand management strategy for the brand and its products.
    • How should the product be promoted/marketed? TERESA
    • Develop a social media strategy. TERESA
    • Identify and address the challenges and opportunities as they relate to the brand’s niche and competition.

Create a 7- to 10-slide Microsoft® PowerPoint® presentation to present your brand or product.

Include speaker notes to add more detail and explanation to each slide.

Cite all sources according to APA formatting guidelines.

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 Unit IVAssignment Team Skills Training Paper Pretend that you are an internal I-O psychologist assigned to a business or organization. You may choose your current organization or one you wish to wor

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 Unit IVAssignment Team Skills Training Paper Pretend that you are an internal I-O psychologist assigned to a business or organization. You may choose your current organization or one you wish to work for in the future. Design a training plan that would encourage effectiveness at the team level. What type of training would you provide, and why? What strategies would you use to avoid groupthink? Your paper must be a minimum of two pages in length. Make sure that you use headings to organize your paper. Use your textbook along with two outside references to support your argument. Outside references need to be peer-reviewed; you are encouraged to use the Waldorf Online Library to locate the outside resources. Remember that the librarians are standing by to assist you if necessary! 

 

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Endocrinology 19804229

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Please answer the following Short Answer questions. The Short Answers should be clear and concise to address the main points of each topic as discussed in the subsequent weeks with a minimum of 250 words. An associated diagram/graph should be drawn (student-created) or included from the internet (please include the URL) to help clarify any of your points. Utilize the checklist below to assist with completion of each essay answer:

10 points: The information was correct and the main points of the topic were explained appropriately

5 points: A personal example or an application was included which effectively helped to strengthen the topic’s points.

5 points: Inclusion of an appropriate diagram/graph to enhance the topic’s points. The diagram/graph could be student-created or an image from the internet (please include the URL).

5 points: No grammatical and/or spelling errors.

5 points: Minimum of 250 words met per Topic answer.

Short Answer Topic #1: 

• Explain the muscle length-tension relationship

Short Answer Topic #2: 

• Describe the alternative pathways for forming ATP for skeletal muscles

Short Answer Topic #3: 

• Compare and contrast the skeletal muscle fiber types

Short Answer Topic #4: 

• Explain the actions of Vasopressin and Oxytocin 

Short Answer Topic #5: 

• Explain the actions of Thyroid Releasing Hormone and Thyroid Stimulating Hormone 

Short Answer Topic #6: 

• Explain the actions of Corticotropin-Releasing Hormone and Adrenocorticotropic hormone.

 

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